Customer Service Representative
TEKsystems, Lenexa, KS, United States
Customer Service Representative II (OnSite / Hybrid After Training)
Location:
Lenexa, KS 66219
Schedule:
Monday-Friday, 8:00 AM‑5:00 PM CST (40 hrs/week; overtime rare)
Pay:
$21–$24 per hour (12‑month contract)
Training:
Onsite full‑time first 90 days; thereafter hybrid (4 days remote / Thursdays in office)
About the Role We are seeking a Customer Service Representative II to serve as a trusted customer advocate and informal team leader within the Customer Care team. This role builds on strong CSR fundamentals and offers opportunities for problemsolving, peer escalations, and process improvement. In this position, you'll handle routine and more complex customer inquiries through phone, email, and case management, while partnering with leadership to enhance tools, workflows, and team knowledge. This is an excellent opportunity for someone who enjoys being a goto resource and making a meaningful impact.
Responsibilities
Handle high‑volume inbound customer calls (headset‑based; ~7 hours/day)
Resolve customer questions, concerns, and complaints with empathy and accuracy
Serve as a firstline escalation resource for peers by troubleshooting complex issues
Follow SOPs and utilize internal resources such as documentation and team chat tools
Accurately document interactions and resolutions within CRM and case management systems
Partner with supervisors on process improvements and special projects
Potentially crostrain into email support once established in the role
Become increasingly independent after completing training
Qualifications
3+ years of customer service experience (call center or similar environment preferred)
Strong written and verbal communication skills
Experience using CRMs, case management systems, or multiple software platforms
Excellent reliability, punctuality, and schedule adherence (critical requirement)
Ability to multitask and stay organized in a structured, high‑volume environment
Strong problem‑solving skills with the ability to work independently
Work Environment & Schedule
Schedule: Monday‑Friday, 8:00 AM‑5:00 PM CST (40 hrs/week; overtime rare)
Attendance expectations are strict: must be logged in and ready to take calls before 8:00 AM; even minimal tardiness is tracked
Training: onsite full‑time for the first 90 days (or until fully trained)
After training: hybrid schedule, 4 days remote / Thursdays in office
Why This Opportunity
Purpose‑driven customer service supporting a vital community resource
Stable schedule with a collaborative team environment
Strong focus on quality, professionalism, and continuous improvement
Opportunity to grow into a support and leadership‑adjacent role
Pay and Benefits The pay range for this position is $21.00 – $24.00 per hour.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short‑term and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline This position is anticipated to close on Apr 26, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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Lenexa, KS 66219
Schedule:
Monday-Friday, 8:00 AM‑5:00 PM CST (40 hrs/week; overtime rare)
Pay:
$21–$24 per hour (12‑month contract)
Training:
Onsite full‑time first 90 days; thereafter hybrid (4 days remote / Thursdays in office)
About the Role We are seeking a Customer Service Representative II to serve as a trusted customer advocate and informal team leader within the Customer Care team. This role builds on strong CSR fundamentals and offers opportunities for problemsolving, peer escalations, and process improvement. In this position, you'll handle routine and more complex customer inquiries through phone, email, and case management, while partnering with leadership to enhance tools, workflows, and team knowledge. This is an excellent opportunity for someone who enjoys being a goto resource and making a meaningful impact.
Responsibilities
Handle high‑volume inbound customer calls (headset‑based; ~7 hours/day)
Resolve customer questions, concerns, and complaints with empathy and accuracy
Serve as a firstline escalation resource for peers by troubleshooting complex issues
Follow SOPs and utilize internal resources such as documentation and team chat tools
Accurately document interactions and resolutions within CRM and case management systems
Partner with supervisors on process improvements and special projects
Potentially crostrain into email support once established in the role
Become increasingly independent after completing training
Qualifications
3+ years of customer service experience (call center or similar environment preferred)
Strong written and verbal communication skills
Experience using CRMs, case management systems, or multiple software platforms
Excellent reliability, punctuality, and schedule adherence (critical requirement)
Ability to multitask and stay organized in a structured, high‑volume environment
Strong problem‑solving skills with the ability to work independently
Work Environment & Schedule
Schedule: Monday‑Friday, 8:00 AM‑5:00 PM CST (40 hrs/week; overtime rare)
Attendance expectations are strict: must be logged in and ready to take calls before 8:00 AM; even minimal tardiness is tracked
Training: onsite full‑time for the first 90 days (or until fully trained)
After training: hybrid schedule, 4 days remote / Thursdays in office
Why This Opportunity
Purpose‑driven customer service supporting a vital community resource
Stable schedule with a collaborative team environment
Strong focus on quality, professionalism, and continuous improvement
Opportunity to grow into a support and leadership‑adjacent role
Pay and Benefits The pay range for this position is $21.00 – $24.00 per hour.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short‑term and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline This position is anticipated to close on Apr 26, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
#J-18808-Ljbffr