Customer Service Representative I
Quest Diagnostics, Lenexa, KS, United States
Job Description
Customer Service Representative I (Remote) – Lenexa, KS, Tuesday to Saturday, 8:00 AM to 5:00 PM. This position is remote, but candidates must reside near Lenexa, KS as there will be some requirements to periodically work On-site.
Pay range: $17.20+ per hour; employee may be eligible to receive a shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well‑being programs
Annual, no‑cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy‑up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!
Responsibilities
Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously.
Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.
Complete all required documentation associated with the handling of calls and maintain complete and accurate records.
Report laboratory results to clients and patients using established protocols.
Follow through in a timely manner to resolve all issues and concerns.
Escalate issues as appropriate to keep supervisor informed of client concerns, problems or deviations from established procedures.
Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.
Preferred Work Experience One (1) to two (2) years of customer service and/or related health care experience preferred. Previous medical or clinical laboratory background preferred.
Physical and Mental Requirements
Sitting for long periods of time.
Repeating motions that may include the wrists, hands, and/or fingers. (Typing)
Knowledge
Proper telephone etiquette to handle customer inquiries.
Basic knowledge of operating office equipment.
Understand the importance of Quality Service and how it is measured.
Skills
Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co‑workers.
Proficiency in basic computer skills (Word, Excel, Outlook).
Ability to multi‑task and work in a fast‑paced environment.
Strong organizational skills.
Ability to analyze and solve problems.
Good listening skills.
Ability to maintain professional and tactful manner in stressful situations.
Ability to deal with client information in a confidential manner.
Education
High School Diploma or Equivalent (Required)
Languages
English (Required)
Quest Diagnostics honors our service members and encourages veterans to apply.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
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Pay range: $17.20+ per hour; employee may be eligible to receive a shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well‑being programs
Annual, no‑cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy‑up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!
Responsibilities
Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously.
Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.
Complete all required documentation associated with the handling of calls and maintain complete and accurate records.
Report laboratory results to clients and patients using established protocols.
Follow through in a timely manner to resolve all issues and concerns.
Escalate issues as appropriate to keep supervisor informed of client concerns, problems or deviations from established procedures.
Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.
Preferred Work Experience One (1) to two (2) years of customer service and/or related health care experience preferred. Previous medical or clinical laboratory background preferred.
Physical and Mental Requirements
Sitting for long periods of time.
Repeating motions that may include the wrists, hands, and/or fingers. (Typing)
Knowledge
Proper telephone etiquette to handle customer inquiries.
Basic knowledge of operating office equipment.
Understand the importance of Quality Service and how it is measured.
Skills
Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co‑workers.
Proficiency in basic computer skills (Word, Excel, Outlook).
Ability to multi‑task and work in a fast‑paced environment.
Strong organizational skills.
Ability to analyze and solve problems.
Good listening skills.
Ability to maintain professional and tactful manner in stressful situations.
Ability to deal with client information in a confidential manner.
Education
High School Diploma or Equivalent (Required)
Languages
English (Required)
Quest Diagnostics honors our service members and encourages veterans to apply.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
#J-18808-Ljbffr