FT Customer Service Representative
National Fitness Partners, Strongsville, OH, United States
Position Overview
Customer Service Representative at National Fitness Partners – the largest Planet Fitness franchise serving over one million members across 200+ clubs nationwide.
Hours:
Monday–Friday 3:00 pm–11:00 pm or 5:00 pm–11:00 pm.
Pay:
Starting at $12 per hour, with hourly increases at 180 days, 1 year, and every 6 months thereafter based on anniversary date. Shift differential pay for select shifts.
At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness.
Benefits
Growth opportunities – over 90% of management team started as an entry level team member.
Competitive pay with scheduled increases.
Shift‑differential pay for select shifts.
PTO for all employees.
401(k) retirement fund – employer match up to 4%.
Health insurance options (health, dental, vision, family life insurance, etc.).
Basic life insurance & short‑term disability – 100% company paid.
Employee Assistance Program.
Free employee Black Card Membership.
Responsibilities
Answer phones in a friendly manner using the information script.
Greet members, sign up and tour new members, and log amenities.
Respond to member questions and concerns in a timely and professional manner.
Process beverage or merchandise purchases through the point‑of‑sale system.
Promote our unique fitness instruction classes (PE@PF) to active and prospective members.
Provide a clean, sanitized and safe club environment.
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Hours:
Monday–Friday 3:00 pm–11:00 pm or 5:00 pm–11:00 pm.
Pay:
Starting at $12 per hour, with hourly increases at 180 days, 1 year, and every 6 months thereafter based on anniversary date. Shift differential pay for select shifts.
At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness.
Benefits
Growth opportunities – over 90% of management team started as an entry level team member.
Competitive pay with scheduled increases.
Shift‑differential pay for select shifts.
PTO for all employees.
401(k) retirement fund – employer match up to 4%.
Health insurance options (health, dental, vision, family life insurance, etc.).
Basic life insurance & short‑term disability – 100% company paid.
Employee Assistance Program.
Free employee Black Card Membership.
Responsibilities
Answer phones in a friendly manner using the information script.
Greet members, sign up and tour new members, and log amenities.
Respond to member questions and concerns in a timely and professional manner.
Process beverage or merchandise purchases through the point‑of‑sale system.
Promote our unique fitness instruction classes (PE@PF) to active and prospective members.
Provide a clean, sanitized and safe club environment.
#J-18808-Ljbffr