Lease Admin, Associate Director
Cushman & Wakefield, Grand Rapids, MI, United States
Job Title
Lease Admin, Associate Director
Job Description Summary As the Lease Admin, Associate Director, you will be responsible for the day to day management of the Lease Administration Services team supporting C&W’s client and actively maintaining the Client relationship.
Job Description General
Fosters excellent client relationship
Ensure overall quality of service delivery
Coordinate service and/or resources delivered to the client
Manage the flow of key documentation and client communications
Design reporting products to meet the clients’ unique requirements
Ensure accuracy of all client materials
Effectively manages all aspects of account team responsibilities
Lead and / or facilitate client meetings
Generate standardized and ad hoc reporting
Reviews and ensures accuracy of reports and client submittals
Performs other duties as requested by VP
Process Management
Process management consulting
Implement standardized processes that create maximum efficiencies
Oversee development of standard forms and procedures
Establish baseline performance measurements at onset of relationship or periodic intervals
Develop performance measurements for internal benchmarking
Provide period reporting
Develop and implement account operations manual
Portfolio Administration
Implement and manage overall portfolio administration function
Recommend and implement process improvements
Develop and implement performance measurements
Manage and /or perform all lease administration tasks
Accountable for accuracy of data in clients’ portfolio management system
Provide written and oral reporting of critical lease action items
Ensure accuracy of critical lease action date reporting
Oversee maintenance of database ensuring all data is accurately classified, approved and processed
Oversee and manage desk lease audits process
Manage review and processing of Estoppel Certificates
Manage subtenants including rent collections and subtenant billing requests
Ensure timely entry of all data and submission of reports
Ensure all files are updated and complete and follow corporate standards for records retention
Manage client budget forecasting and variance reporting
Human Resources
Participates in the recruiting, hiring and management of human resources
Assess and project staffing needs
Within the structure provided by C&W Human Resource, implement and oversee Performance Management Plan Program for the Account Team under purview.
Participate, when required, in Performance Improvement Plan in accordance with C&W’s Human Resource Guidelines and Policies
Qualifications
Bachelor’s degree in Business Administration, Real Estate, Finance, or a related field; MBA preferred
8+ years’ experience in lease administration, real estate management, or a related field
Understanding of the lease administration function, ideally with multiple industry sector clients and clients of various maturity levels/buying patterns
Proven track record of leadership and team management
Strong financial acumen and experience with budgeting and financial planning
Excellent oral and written communication skills, presentation skills
Strong relationship management and interpersonal skills; team-oriented
Ability to listen and discern client and account needs and make effective presentations on complex topics
Ability to motivate and negotiate effectively with key employees, senior management, and client groups
Demonstrated ability to solve complex problems and deliver a variety of options in complex situations
AAP/EEO STATEMENT C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.
Other Duties This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Benefits Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
Compensation The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The compensation for the position is: $ 84,991.50 - $99,990.00
ADA Accommodation In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.
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Lease Admin, Associate Director
Job Description Summary As the Lease Admin, Associate Director, you will be responsible for the day to day management of the Lease Administration Services team supporting C&W’s client and actively maintaining the Client relationship.
Job Description General
Fosters excellent client relationship
Ensure overall quality of service delivery
Coordinate service and/or resources delivered to the client
Manage the flow of key documentation and client communications
Design reporting products to meet the clients’ unique requirements
Ensure accuracy of all client materials
Effectively manages all aspects of account team responsibilities
Lead and / or facilitate client meetings
Generate standardized and ad hoc reporting
Reviews and ensures accuracy of reports and client submittals
Performs other duties as requested by VP
Process Management
Process management consulting
Implement standardized processes that create maximum efficiencies
Oversee development of standard forms and procedures
Establish baseline performance measurements at onset of relationship or periodic intervals
Develop performance measurements for internal benchmarking
Provide period reporting
Develop and implement account operations manual
Portfolio Administration
Implement and manage overall portfolio administration function
Recommend and implement process improvements
Develop and implement performance measurements
Manage and /or perform all lease administration tasks
Accountable for accuracy of data in clients’ portfolio management system
Provide written and oral reporting of critical lease action items
Ensure accuracy of critical lease action date reporting
Oversee maintenance of database ensuring all data is accurately classified, approved and processed
Oversee and manage desk lease audits process
Manage review and processing of Estoppel Certificates
Manage subtenants including rent collections and subtenant billing requests
Ensure timely entry of all data and submission of reports
Ensure all files are updated and complete and follow corporate standards for records retention
Manage client budget forecasting and variance reporting
Human Resources
Participates in the recruiting, hiring and management of human resources
Assess and project staffing needs
Within the structure provided by C&W Human Resource, implement and oversee Performance Management Plan Program for the Account Team under purview.
Participate, when required, in Performance Improvement Plan in accordance with C&W’s Human Resource Guidelines and Policies
Qualifications
Bachelor’s degree in Business Administration, Real Estate, Finance, or a related field; MBA preferred
8+ years’ experience in lease administration, real estate management, or a related field
Understanding of the lease administration function, ideally with multiple industry sector clients and clients of various maturity levels/buying patterns
Proven track record of leadership and team management
Strong financial acumen and experience with budgeting and financial planning
Excellent oral and written communication skills, presentation skills
Strong relationship management and interpersonal skills; team-oriented
Ability to listen and discern client and account needs and make effective presentations on complex topics
Ability to motivate and negotiate effectively with key employees, senior management, and client groups
Demonstrated ability to solve complex problems and deliver a variety of options in complex situations
AAP/EEO STATEMENT C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.
Other Duties This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Benefits Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
Compensation The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The compensation for the position is: $ 84,991.50 - $99,990.00
ADA Accommodation In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.
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