Regional Property Manager
New Hope Housing, Inc., Houston, TX, United States
The Regional Manager provides strategic supervision and leadership for an assigned portfolio of New Hope Housing (NHH) properties, ensuring operational excellence across property management, fiscal performance, customer service, maintenance, compliance, and resident programs.
The Regional Manager is responsible for executing NHH’s mission and property management strategies by leading and supporting Community Managers, implementing policies and procedures, and driving financial and operational performance. This role ensures that all assigned properties meet and exceed budgeted financial goals, achieve high operational standards, maintain full compliance with regulations, and provide residents with meaningful, high-quality programs and services.
The Regional Manager oversees and supports Community Managers within their portfolio, ensuring strong leadership, staff development, and superior property performance.
DUTIES AND RESPONSIBILITIES
BUILDING TEAMS
Work with the Vice President, Property Management to implement strategies, plans, processes, and procedures that optimize daily operations and employee engagement. Oversee the onboarding and training process for new hires, ensuring staff are well-equipped to succeed. Proactively identify and resolve employee and resident issues, promptly informing leadership and maintaining clear, consistent communication with senior management. Provide ongoing staff development, training, coaching, and performance management to ensure a high-functioning and professional team. Conduct performance evaluations, provide feedback, and make compensation recommendations based on staff contributions and outcomes. Build and maintain a high-performing, emotionally intelligent team, fostering a collaborative and supportive work environment across departments. Ensure adequate staffing levels, making recommendations and adjustments as needed to maintain efficiency and service quality. Enforce safety protocols and organizational standards, ensuring compliance with all legal and regulatory requirements. Uphold high customer service standards, ensuring that all team members deliver superior resident experiences. COLLABORATIONS
Partner across departments to ensure seamless operations and address escalated property-level issues efficiently. Identify process inefficiencies and collaborate with internal and external partners to drive continuous improvement. COMPLIANCE
Work with the Director of Compliance to ensure that all properties meet local, state, federal, and licensing regulations. Monitor adherence to Fair Housing Laws, HUD requirements, grant‑funded program obligations, and NSPIRE standards. FINANCIALS
Collaborate with the Vice President, Property Management, VP of On‑Site Operations, and Chief Financial Officer to develop, manage, and optimize property budgets. Monitor the financial performance of all properties, ensuring revenue targets are met and expenses are controlled. Oversee rent collection activities, ensuring timely payments, accurate deposits, and efficient eviction processes when necessary. Track delinquency rates and work with site teams to maintain collections within established goals. Approve necessary purchases for equipment, supplies, and operational needs, ensuring cost‑effective spending. Ensure the accurate recording of financial transactions, including rental payments, lease renewals, resident demographics, move‑ins, and move‑outs. PROPERTY MAINTENANCE
Ensure all properties are maintained at the highest standards, protecting NHH’s long‑term assets. Oversee timely and high‑quality maintenance task completion, ensuring resident satisfaction. Conduct regular property inspections to assess maintenance needs, landscaping conditions, and asset utilization. Inspect vacant units for readiness and coordinate necessary repairs and replacements. Work closely with NHH leadership, senior staff, and vendors to plan and execute community improvements. Ensure strict adherence to preventative maintenance and safety/security protocols across all properties. RESIDENT SERVICES
Collaborate with the Director of Resident Programs to enhance community engagement and service offerings. Ensure that Community Managers actively support and promote resident programs and initiatives. Work with the Director of Compliance and Resident Programs to maintain compliance with grant requirements and Fair Housing regulations. GENERAL
Work collaboratively with Compliance, Maintenance, Resident Services, Accounting, and HR to ensure cohesive property management operations. Maintain compliance with organizational policies, systems, and training programs. Assist in the development of new residential properties, ensuring operational needs are addressed in planning. OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. QUALIFICATIONS
Bachelor Degree from an accredited college or university 3 years of relevant experience may be substituted CAM certification; must obtain CAPS certification within 2 years Tax Credit Specialist certification, Fair Housing Specialist certification must be obtained Strong knowledge of Fair Housing Ability to interact with a wide variety of people – personnel, residents, local agencies, contractors and owner Sound judgement, accompanied by diplomacy and patience Ability to take initiative; think independently and critically Ability to work independently Ability to handle multiple projects simultaneously in a highly demanding environment Ability to work a varied schedule including weekends and holidays as required COMPETENCIES
People and Organizational Development Collaboration and Influence Conflict Management Critical Thinking Organizing and Planning Decision Making Problem Solving Results Driven Business Acumen Communication Customer Service EQUIPMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computer, phones, photocopiers, filing cabinets and fax machines. Must have access to a personal vehicle and hold a valid state driver’s license and insurance. Must have a mobile phone with reliable service. PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Must be able to negotiate a construction site during all phases. Must be able to lift 20 lbs. THIS JOB DESCRIPTION DOES NOT CREATE EITHER AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT OF ANY SPECIFIC DURATION. ALL EMPLOYMENT WITH NHHI IS “AT-WILL” MEANING THAT EMPLOYMENT WITH NHHI MAY BE TERMINATED AT ANY TIME, WITH OR WITHOUT NOTICE, FOR ANY REASON OR NO REASON, BY EITHER NHHI OR THE EMPLOYEE.
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BUILDING TEAMS
Work with the Vice President, Property Management to implement strategies, plans, processes, and procedures that optimize daily operations and employee engagement. Oversee the onboarding and training process for new hires, ensuring staff are well-equipped to succeed. Proactively identify and resolve employee and resident issues, promptly informing leadership and maintaining clear, consistent communication with senior management. Provide ongoing staff development, training, coaching, and performance management to ensure a high-functioning and professional team. Conduct performance evaluations, provide feedback, and make compensation recommendations based on staff contributions and outcomes. Build and maintain a high-performing, emotionally intelligent team, fostering a collaborative and supportive work environment across departments. Ensure adequate staffing levels, making recommendations and adjustments as needed to maintain efficiency and service quality. Enforce safety protocols and organizational standards, ensuring compliance with all legal and regulatory requirements. Uphold high customer service standards, ensuring that all team members deliver superior resident experiences. COLLABORATIONS
Partner across departments to ensure seamless operations and address escalated property-level issues efficiently. Identify process inefficiencies and collaborate with internal and external partners to drive continuous improvement. COMPLIANCE
Work with the Director of Compliance to ensure that all properties meet local, state, federal, and licensing regulations. Monitor adherence to Fair Housing Laws, HUD requirements, grant‑funded program obligations, and NSPIRE standards. FINANCIALS
Collaborate with the Vice President, Property Management, VP of On‑Site Operations, and Chief Financial Officer to develop, manage, and optimize property budgets. Monitor the financial performance of all properties, ensuring revenue targets are met and expenses are controlled. Oversee rent collection activities, ensuring timely payments, accurate deposits, and efficient eviction processes when necessary. Track delinquency rates and work with site teams to maintain collections within established goals. Approve necessary purchases for equipment, supplies, and operational needs, ensuring cost‑effective spending. Ensure the accurate recording of financial transactions, including rental payments, lease renewals, resident demographics, move‑ins, and move‑outs. PROPERTY MAINTENANCE
Ensure all properties are maintained at the highest standards, protecting NHH’s long‑term assets. Oversee timely and high‑quality maintenance task completion, ensuring resident satisfaction. Conduct regular property inspections to assess maintenance needs, landscaping conditions, and asset utilization. Inspect vacant units for readiness and coordinate necessary repairs and replacements. Work closely with NHH leadership, senior staff, and vendors to plan and execute community improvements. Ensure strict adherence to preventative maintenance and safety/security protocols across all properties. RESIDENT SERVICES
Collaborate with the Director of Resident Programs to enhance community engagement and service offerings. Ensure that Community Managers actively support and promote resident programs and initiatives. Work with the Director of Compliance and Resident Programs to maintain compliance with grant requirements and Fair Housing regulations. GENERAL
Work collaboratively with Compliance, Maintenance, Resident Services, Accounting, and HR to ensure cohesive property management operations. Maintain compliance with organizational policies, systems, and training programs. Assist in the development of new residential properties, ensuring operational needs are addressed in planning. OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. QUALIFICATIONS
Bachelor Degree from an accredited college or university 3 years of relevant experience may be substituted CAM certification; must obtain CAPS certification within 2 years Tax Credit Specialist certification, Fair Housing Specialist certification must be obtained Strong knowledge of Fair Housing Ability to interact with a wide variety of people – personnel, residents, local agencies, contractors and owner Sound judgement, accompanied by diplomacy and patience Ability to take initiative; think independently and critically Ability to work independently Ability to handle multiple projects simultaneously in a highly demanding environment Ability to work a varied schedule including weekends and holidays as required COMPETENCIES
People and Organizational Development Collaboration and Influence Conflict Management Critical Thinking Organizing and Planning Decision Making Problem Solving Results Driven Business Acumen Communication Customer Service EQUIPMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computer, phones, photocopiers, filing cabinets and fax machines. Must have access to a personal vehicle and hold a valid state driver’s license and insurance. Must have a mobile phone with reliable service. PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Must be able to negotiate a construction site during all phases. Must be able to lift 20 lbs. THIS JOB DESCRIPTION DOES NOT CREATE EITHER AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT OF ANY SPECIFIC DURATION. ALL EMPLOYMENT WITH NHHI IS “AT-WILL” MEANING THAT EMPLOYMENT WITH NHHI MAY BE TERMINATED AT ANY TIME, WITH OR WITHOUT NOTICE, FOR ANY REASON OR NO REASON, BY EITHER NHHI OR THE EMPLOYEE.
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