Hospitality Director
Chick-fil-A Restaurants, Phoenix, AZ, United States
Overview
The Director of Hospitality at Chick-fil-A Deer Valley or Chick-fil-A Norterra is responsible for building and leading a high-performance front-of-house team of 50-60 team members that delivers remarkable guest experiences while developing future leaders for the organization. This leader will drive operational excellence, strengthen hospitality systems, and coach team members and leaders to grow both personally and professionally. This is a 100% in-restaurant role at one of the two locations listed above. Leadership Scope
Lead and develop Team Members, Trainers, Team Leaders, and Managers Oversee daily execution of front-of-house operations Partner with the Executive Director to improve systems, performance, and leadership development Build a strong leadership pipeline within the organization What You Will Own
Ensure every guest receives remarkable hospitality Maintain strong operational standards during peak business hours Recruit, develop, and mentor future leaders within the restaurant Improve systems and processes that increase operational efficiency Monitor key performance metrics including guest satisfaction and operational efficiency Maintain compliance with Chick-fil-A operational standards and food safety requirements Who You Are
You are aligned with our values of care, unity, and relentlessness and the greater Chick-fil-A mission and purpose You have 1-4 years of leadership or professional experience You lead by influence and build trust with your team You are energized by creating exceptional guest experiences You welcome feedback and actively pursue personal growth Preferred Qualifications
Previous leadership experience overseeing multiple leaders or departments A bachelor’s degree or equivalent professional experience $55,000 – $70,000 annual earnings depending on experience Health, Dental, and Vision insurance 401(k) with company match Meal allowance while working Professional development coaching Closed Sundays, Thanksgiving, and Christmas Day Top performers can expect: Expanded leadership responsibility within 12–24 months Opportunities to move into Executive-level leadership roles Long-term pathways into multi-unit leadership or Chick-fil-A Operator roles
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The Director of Hospitality at Chick-fil-A Deer Valley or Chick-fil-A Norterra is responsible for building and leading a high-performance front-of-house team of 50-60 team members that delivers remarkable guest experiences while developing future leaders for the organization. This leader will drive operational excellence, strengthen hospitality systems, and coach team members and leaders to grow both personally and professionally. This is a 100% in-restaurant role at one of the two locations listed above. Leadership Scope
Lead and develop Team Members, Trainers, Team Leaders, and Managers Oversee daily execution of front-of-house operations Partner with the Executive Director to improve systems, performance, and leadership development Build a strong leadership pipeline within the organization What You Will Own
Ensure every guest receives remarkable hospitality Maintain strong operational standards during peak business hours Recruit, develop, and mentor future leaders within the restaurant Improve systems and processes that increase operational efficiency Monitor key performance metrics including guest satisfaction and operational efficiency Maintain compliance with Chick-fil-A operational standards and food safety requirements Who You Are
You are aligned with our values of care, unity, and relentlessness and the greater Chick-fil-A mission and purpose You have 1-4 years of leadership or professional experience You lead by influence and build trust with your team You are energized by creating exceptional guest experiences You welcome feedback and actively pursue personal growth Preferred Qualifications
Previous leadership experience overseeing multiple leaders or departments A bachelor’s degree or equivalent professional experience $55,000 – $70,000 annual earnings depending on experience Health, Dental, and Vision insurance 401(k) with company match Meal allowance while working Professional development coaching Closed Sundays, Thanksgiving, and Christmas Day Top performers can expect: Expanded leadership responsibility within 12–24 months Opportunities to move into Executive-level leadership roles Long-term pathways into multi-unit leadership or Chick-fil-A Operator roles
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