Coffee & Espresso Engagement Specialist
Whole Latte Love, Rochester, NY, United States
At Whole Latte Love, we’re passionate about helping people craft the perfect home coffee experience—and we’re looking for a like-minded Espresso Machine Sales Consultant to join our team. This role is ideal for someone who loves coffee and enjoys guiding others through the decision‑making process with expertise, care, and integrity. Rather than traditional sales, your focus will be on consulting customers, understanding their preferences, and helping them choose the right equipment and accessories for their unique needs.
What You’ll Do: Customer Consultation
Engage with customers via phone, email, chat, and one‑on‑one video calls
Ask thoughtful questions to understand customer needs, preferences, and experience level
Recommend the best espresso machines, grinders, and accessories to match their goals and lifestyle
Provide support through the entire decision‑making process—from research to post‑purchase confidence
Interactive Product Demos
Conduct live video demonstrations to showcase equipment features and usage
Guide customers through functionality and brewing techniques in an engaging, helpful way
Develop Deep Product Knowledge
Become a go‑to expert in espresso machines, grinders, coffee makers, and brewing accessories
Stay up to date with the latest coffee industry trends and products through regular training
What We’re Looking For:
A genuine passion for coffee and enthusiasm for sharing that passion with others
Strong communication skills—empathetic, clear, and confident across phone, chat, email, and video
Prior experience in customer service, consultation, or retail preferred
Problem‑solving mindset and attention to detail
Self‑starter with a positive attitude and the ability to manage multiple conversations at once
Why You’ll Love Working Here: Compensation & Benefits
Competitive hourly pay with monthly bonuses and performance incentives
Health and dental insurance plans
401(k) with company contributions
Generous paid time off including vacation, sick time, and holidays
Workplace Perks
Fully stocked kitchen with endless coffee, lattes, and cappuccinos
Monthly DoorDash pass to enjoy meals on us
Hands‑on access to high‑end espresso machines and premium coffee gear
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What You’ll Do: Customer Consultation
Engage with customers via phone, email, chat, and one‑on‑one video calls
Ask thoughtful questions to understand customer needs, preferences, and experience level
Recommend the best espresso machines, grinders, and accessories to match their goals and lifestyle
Provide support through the entire decision‑making process—from research to post‑purchase confidence
Interactive Product Demos
Conduct live video demonstrations to showcase equipment features and usage
Guide customers through functionality and brewing techniques in an engaging, helpful way
Develop Deep Product Knowledge
Become a go‑to expert in espresso machines, grinders, coffee makers, and brewing accessories
Stay up to date with the latest coffee industry trends and products through regular training
What We’re Looking For:
A genuine passion for coffee and enthusiasm for sharing that passion with others
Strong communication skills—empathetic, clear, and confident across phone, chat, email, and video
Prior experience in customer service, consultation, or retail preferred
Problem‑solving mindset and attention to detail
Self‑starter with a positive attitude and the ability to manage multiple conversations at once
Why You’ll Love Working Here: Compensation & Benefits
Competitive hourly pay with monthly bonuses and performance incentives
Health and dental insurance plans
401(k) with company contributions
Generous paid time off including vacation, sick time, and holidays
Workplace Perks
Fully stocked kitchen with endless coffee, lattes, and cappuccinos
Monthly DoorDash pass to enjoy meals on us
Hands‑on access to high‑end espresso machines and premium coffee gear
#J-18808-Ljbffr