Senior Customer Service Representative - City
City of Oklahoma City, Oklahoma City, OK, United States
Job Posting
This posting will be used to fill a current vacancy in the Development Center Division of the Development Services Department within the City of Oklahoma City. An eligibility list will be established or supplemented for filling future vacancies per provisions of the American Federation of State, County and Municipal Employees (AFSCME) Collective Bargaining Agreement. This position is under the direction of an immediate supervisor. The Senior Customer Service Representative is primarily responsible for providing customer service and maintaining moderately complex records for a work section or division. Assigned duties may vary by work section or department. The normal starting pay for this position is the minimum of the pay range listed above. A higher rate of pay may be considered, dependent on the qualifications and experience of the selected applicant and/or the City's step placement policy. Full-time City employees will receive preference in the following order: major division first, then department, then all other full-time City employees. Part-time/year-round City employees will receive preference next. If there are no qualified full-time City employees or part-time/year-round City employees, external applicants will then be considered (when the vacancy is open to external applicants). At the City of Oklahoma City, our Total Rewards package is designed to honor your service, fuel your growth, and support every part of your life. We offer: Competitive pay An average of $22,000 annually contributed toward your benefits and retirement A comprehensive package designed to support your health and wellness, financial security, work-life balance, and personal and professional growth and development Applicants are required to complete an online job knowledge test at the time of application. This posting will be used to fill a current vacancy in the Development Center Division of the Development Services Department within the City of Oklahoma City. An eligibility list will be established or supplemented for filling future vacancies per provisions of the American Federation of State, County and Municipal Employees (AFSCME) Collective Bargaining Agreement. This position is under the direction of an immediate supervisor. The Senior Customer Service Representative is primarily responsible for providing customer service and maintaining moderately complex records for a work section or division. Assigned duties may vary by work section or department. Honorably discharged veterans of the United States Active Duty Armed Forces, National Guard, and Reserve Forces who are not currently employed full-time by the City of Oklahoma City and who meet the qualifications for the position shall be given preference. To receive preference, veterans must submit verification of honorable discharge from the United States military service (Department of Defense Form DD214 or NGB Form 22) prior to the closing date of the vacancy announcement. Possession of a high school diploma, GED, or equivalent. Skill in delivering customer service while maintaining tact and diplomacy. Skill in communicating in-person, by telephone, and in writing. Skill in accurately recording and organizing information. Skill in maintaining accurate records. Skill in performing basic arithmetic functions. Skill in handling payment transactions accurately and efficiently. Skill in operating standard office equipment. Ability to balance and reconcile transactions. Ability to type neatly and accurately. Ability to efficiently and accurately manage multiple tasks simultaneously. Ability to read and comprehend written materials and accurately apply established procedures. Ability and willingness to maintain confidentiality and assume responsibility for information obtained. Ability and willingness to assume responsibility for work performed. Primarily indoors in a climate-controlled environment; subject to sitting, standing walking, or using a telephone for extended periods. Subject to continuous exposure to light and glare from a computer monitor. Subject to constant, low-level noise from computers, copiers, faxes, ten-keys, etc. Subject to working in a confined area, in close proximity to others, and with frequent interruptions. Subject to working evenings, weekends, holidays, and overtime. (Municipal Courts.) Arm-hand steadiness and manual dexterity enough to operate standard office equipment, such as computers, ten-keys, telephones, copiers, faxes, etc. Near vision enough to read written and machine-generated communications. Speech and hearing enough to communicate in-person and by telephone. An eligibility list will be established from this posting consisting of applicants who receive a score of 70 percent or better. Multiple selection procedures may be utilized; a minimum of 70 percent or better will be required on each; and the results of multiple selection procedures will be equally weighted. The eligibility list will be in effect for 90 days from the date of the final selection procedure and will be used to fill future vacancies. City employees are required to receive pay electronically, either via direct deposit or pay card. If this position is open to external applicants and you are a former employee, you must be eligible for rehire to participate in any selection process. If you are unsure of your rehire status, please contact the Human Resources Department at (405) 297-2530. If your rehire status has been coded "Not Eligible," "Eligible 3," or "Conditional," you will need to request a review of your rehire status through the Human Resources Department's Employee and Labor Relations Division. Upon a conditional offer of employment/acceptance of position, the City of Oklahoma City will conduct a criminal history background check for external applicants. Applicants will be provided contact information for any third-party reporting agencies used to collect background information in connection with conditional offers of employment. If the position accepted includes a driver license (commercial or non-commercial) Job Requirement, the City of Oklahoma City will obtain a Motor Vehicle Report for internal and external applicants. If the position accepted is safety sensitive and/or a driving position, internal and external applicants will be provided a copy of the City of Oklahoma City's Drug and Alcohol Testing Policy prior to being directed for a drug test. A copy is also available at the link below: AFSCME CBA Addendum C: Drug and Alcohol Testing Policy If the position accepted is cyber security sensitive, internal and external applicants will be subject to a Criminal Justice Information Services (CJIS) Interstate Identification Index (III) Fingerprint Background check. Additionally, employees in this job classification must complete Level 4 Security Awareness Training and pass an online certification test. If the position accepted includes a lift/push/pull/carry Physical Requirement of 25 pounds and greater, internal and external applicants will be directed for a physical examination. The City of Oklahoma City will not discriminate against any applicant or employee because of race, color, religion, sex (including pregnancy, actual or perceived sexual orientation, and gender identity and/or expression), national origin, age, disability (mental or physical) and genetic information (including family medical history).
This posting will be used to fill a current vacancy in the Development Center Division of the Development Services Department within the City of Oklahoma City. An eligibility list will be established or supplemented for filling future vacancies per provisions of the American Federation of State, County and Municipal Employees (AFSCME) Collective Bargaining Agreement. This position is under the direction of an immediate supervisor. The Senior Customer Service Representative is primarily responsible for providing customer service and maintaining moderately complex records for a work section or division. Assigned duties may vary by work section or department. The normal starting pay for this position is the minimum of the pay range listed above. A higher rate of pay may be considered, dependent on the qualifications and experience of the selected applicant and/or the City's step placement policy. Full-time City employees will receive preference in the following order: major division first, then department, then all other full-time City employees. Part-time/year-round City employees will receive preference next. If there are no qualified full-time City employees or part-time/year-round City employees, external applicants will then be considered (when the vacancy is open to external applicants). At the City of Oklahoma City, our Total Rewards package is designed to honor your service, fuel your growth, and support every part of your life. We offer: Competitive pay An average of $22,000 annually contributed toward your benefits and retirement A comprehensive package designed to support your health and wellness, financial security, work-life balance, and personal and professional growth and development Applicants are required to complete an online job knowledge test at the time of application. This posting will be used to fill a current vacancy in the Development Center Division of the Development Services Department within the City of Oklahoma City. An eligibility list will be established or supplemented for filling future vacancies per provisions of the American Federation of State, County and Municipal Employees (AFSCME) Collective Bargaining Agreement. This position is under the direction of an immediate supervisor. The Senior Customer Service Representative is primarily responsible for providing customer service and maintaining moderately complex records for a work section or division. Assigned duties may vary by work section or department. Honorably discharged veterans of the United States Active Duty Armed Forces, National Guard, and Reserve Forces who are not currently employed full-time by the City of Oklahoma City and who meet the qualifications for the position shall be given preference. To receive preference, veterans must submit verification of honorable discharge from the United States military service (Department of Defense Form DD214 or NGB Form 22) prior to the closing date of the vacancy announcement. Possession of a high school diploma, GED, or equivalent. Skill in delivering customer service while maintaining tact and diplomacy. Skill in communicating in-person, by telephone, and in writing. Skill in accurately recording and organizing information. Skill in maintaining accurate records. Skill in performing basic arithmetic functions. Skill in handling payment transactions accurately and efficiently. Skill in operating standard office equipment. Ability to balance and reconcile transactions. Ability to type neatly and accurately. Ability to efficiently and accurately manage multiple tasks simultaneously. Ability to read and comprehend written materials and accurately apply established procedures. Ability and willingness to maintain confidentiality and assume responsibility for information obtained. Ability and willingness to assume responsibility for work performed. Primarily indoors in a climate-controlled environment; subject to sitting, standing walking, or using a telephone for extended periods. Subject to continuous exposure to light and glare from a computer monitor. Subject to constant, low-level noise from computers, copiers, faxes, ten-keys, etc. Subject to working in a confined area, in close proximity to others, and with frequent interruptions. Subject to working evenings, weekends, holidays, and overtime. (Municipal Courts.) Arm-hand steadiness and manual dexterity enough to operate standard office equipment, such as computers, ten-keys, telephones, copiers, faxes, etc. Near vision enough to read written and machine-generated communications. Speech and hearing enough to communicate in-person and by telephone. An eligibility list will be established from this posting consisting of applicants who receive a score of 70 percent or better. Multiple selection procedures may be utilized; a minimum of 70 percent or better will be required on each; and the results of multiple selection procedures will be equally weighted. The eligibility list will be in effect for 90 days from the date of the final selection procedure and will be used to fill future vacancies. City employees are required to receive pay electronically, either via direct deposit or pay card. If this position is open to external applicants and you are a former employee, you must be eligible for rehire to participate in any selection process. If you are unsure of your rehire status, please contact the Human Resources Department at (405) 297-2530. If your rehire status has been coded "Not Eligible," "Eligible 3," or "Conditional," you will need to request a review of your rehire status through the Human Resources Department's Employee and Labor Relations Division. Upon a conditional offer of employment/acceptance of position, the City of Oklahoma City will conduct a criminal history background check for external applicants. Applicants will be provided contact information for any third-party reporting agencies used to collect background information in connection with conditional offers of employment. If the position accepted includes a driver license (commercial or non-commercial) Job Requirement, the City of Oklahoma City will obtain a Motor Vehicle Report for internal and external applicants. If the position accepted is safety sensitive and/or a driving position, internal and external applicants will be provided a copy of the City of Oklahoma City's Drug and Alcohol Testing Policy prior to being directed for a drug test. A copy is also available at the link below: AFSCME CBA Addendum C: Drug and Alcohol Testing Policy If the position accepted is cyber security sensitive, internal and external applicants will be subject to a Criminal Justice Information Services (CJIS) Interstate Identification Index (III) Fingerprint Background check. Additionally, employees in this job classification must complete Level 4 Security Awareness Training and pass an online certification test. If the position accepted includes a lift/push/pull/carry Physical Requirement of 25 pounds and greater, internal and external applicants will be directed for a physical examination. The City of Oklahoma City will not discriminate against any applicant or employee because of race, color, religion, sex (including pregnancy, actual or perceived sexual orientation, and gender identity and/or expression), national origin, age, disability (mental or physical) and genetic information (including family medical history).