Group Sales Coordinator
Luther Burbank Center for the Arts, Santa Rosa, CA, United States
Group Sales Coordinator
To serve as additional support in day-to-day operations, act as lead sales in collaboration with team members, and to assist supervisors with Santa Rosa Pops Symphony, Family Series, and ArtReach programs. To provide patrons and members with exceptional services; handle window traffic and inbound calls including general inquiries with a positive tone and approach; contribute to overall positive experience by preparing visitors for their upcoming visit. Primary Duties and Responsibilities: Handle a high volume of telephone calls and window transactions while performing multiple tasks concurrently Process in-person and telephone ticket orders using Tessitura system with speed and accuracy Build and maintain patron and member loyalty by going beyond basic patron service to assist patrons Maintain up-to-date information on all organization programs and policies to ensure ability to answer and resolve patron inquiries in accordance with policy guidelines Develop and maintain a thorough understanding of the various membership levels and benefits Update constituent membership records in Tessitura with a focus on accuracy Perform administrative tasks that include data entry, filing, stocking office supplies, and other clerical duties as assigned Process cash, checks, credit card sales, vouchers, and gift certificates Verify beginning and ending cash funds; run daily sales reports Perform opening and closing procedures in the absence of supervisors and manager Advise patrons on upcoming events and solicit memberships and donations Process and monitor all group sales (orders with 10 or more tickets) to ensure up-to-date and accurate tracking throughout the fiscal year Track and report out accurate fiscal year information on group sales (orders with 10 or more tickets) to the Patron Services Associate Director Serves as a role model for team members in customer service standards, show and program knowledge, problem-solving, data entry, cash handling, and customer management Assist patrons by answering their questions and resolving any issues in accordance with the department's policy guidelines, in person, over the phone, or by email Monitor breaks and lunches to support team members Maintain proactive and responsive communication with other departments to support the work of the Center Share information, advice, and suggestions to help others be more successful; provide training and support to staff Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school graduate; or one to two years related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before patrons and employees of organization. Bi-lingual Spanish/English preferred. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Computer Skills To perform this job successfully, an individual should have knowledge of Windows, MS Word, and MS Outlook. Previous experience with ticketing software or database a plus. Critical Skills and Abilities:
Must possess the customer service skills to adeptly handle questions and concerns with proper resources
Excellent verbal, written, and interpersonal communication skills
Contribute to an overall positive work atmosphere
Culturally sensitive
Must possess strong data entry skills and quick understanding of new work and technical procedures
Commitment to team building and staff development
Ability to multi-task and prioritize assignments to meet the needs of the department and customers
Ability to take direction and work independently
Type 25 WPM
Must be able to work a flexible schedule that may include weekends, evenings, and split shifts as required
Ability to read and interpret technical documents such as technical manuals, operating and maintenance instructions, safety and procedure manuals, and training documents
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Bilingual skills in Spanish and English preferred. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Luther Burbank Center for the Arts is committed to creating a diverse work environment and is proud to be an equal opportunity employer.
To serve as additional support in day-to-day operations, act as lead sales in collaboration with team members, and to assist supervisors with Santa Rosa Pops Symphony, Family Series, and ArtReach programs. To provide patrons and members with exceptional services; handle window traffic and inbound calls including general inquiries with a positive tone and approach; contribute to overall positive experience by preparing visitors for their upcoming visit. Primary Duties and Responsibilities: Handle a high volume of telephone calls and window transactions while performing multiple tasks concurrently Process in-person and telephone ticket orders using Tessitura system with speed and accuracy Build and maintain patron and member loyalty by going beyond basic patron service to assist patrons Maintain up-to-date information on all organization programs and policies to ensure ability to answer and resolve patron inquiries in accordance with policy guidelines Develop and maintain a thorough understanding of the various membership levels and benefits Update constituent membership records in Tessitura with a focus on accuracy Perform administrative tasks that include data entry, filing, stocking office supplies, and other clerical duties as assigned Process cash, checks, credit card sales, vouchers, and gift certificates Verify beginning and ending cash funds; run daily sales reports Perform opening and closing procedures in the absence of supervisors and manager Advise patrons on upcoming events and solicit memberships and donations Process and monitor all group sales (orders with 10 or more tickets) to ensure up-to-date and accurate tracking throughout the fiscal year Track and report out accurate fiscal year information on group sales (orders with 10 or more tickets) to the Patron Services Associate Director Serves as a role model for team members in customer service standards, show and program knowledge, problem-solving, data entry, cash handling, and customer management Assist patrons by answering their questions and resolving any issues in accordance with the department's policy guidelines, in person, over the phone, or by email Monitor breaks and lunches to support team members Maintain proactive and responsive communication with other departments to support the work of the Center Share information, advice, and suggestions to help others be more successful; provide training and support to staff Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school graduate; or one to two years related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before patrons and employees of organization. Bi-lingual Spanish/English preferred. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Computer Skills To perform this job successfully, an individual should have knowledge of Windows, MS Word, and MS Outlook. Previous experience with ticketing software or database a plus. Critical Skills and Abilities:
Must possess the customer service skills to adeptly handle questions and concerns with proper resources
Excellent verbal, written, and interpersonal communication skills
Contribute to an overall positive work atmosphere
Culturally sensitive
Must possess strong data entry skills and quick understanding of new work and technical procedures
Commitment to team building and staff development
Ability to multi-task and prioritize assignments to meet the needs of the department and customers
Ability to take direction and work independently
Type 25 WPM
Must be able to work a flexible schedule that may include weekends, evenings, and split shifts as required
Ability to read and interpret technical documents such as technical manuals, operating and maintenance instructions, safety and procedure manuals, and training documents
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Bilingual skills in Spanish and English preferred. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Luther Burbank Center for the Arts is committed to creating a diverse work environment and is proud to be an equal opportunity employer.