Franchise Business Coach (West Coast Region)
Toastique, Denver, CO, United States
Overview
Toastique is looking for a Franchise Business Coach located in either California or Colorado to oversee our west coast market, providing direct support on operations, business analysis, and financial management to our current franchisees. The role involves driving in-store culture, enhancing guest experience, upholding standard operating procedures and best practices, and guiding franchisees on business best practices. This is a high-impact role working directly with our franchise system and requires a passion for molding the franchise system and creating operational efficiencies.
Responsibilities
Build a culture that embraces our mantra “Nourish Every Moment.” Ensure brand standards support a strong customer experience and that every customer is treated with passion from entry to exit.
Build relationships with franchisees and provide ongoing operations and business support.
Direct ownership of franchisee operations success measured through operating standards, guest experience, and audit performance.
Influence others and facilitate in-store training moments to drive results.
Collaborate with the Training and Development team to ensure franchisees are set up for success and capture essential details for running their own business.
Conduct store audits on a regular cadence and provide on-the-spot and detailed feedback with action plans.
Foster an environment where individuals, internally and externally, motivate themselves to reach mutually beneficial goals.
Provide routine updates on franchisee performance and act as crisis management support to flag critical issues (operational, compliance, negative feedback, or health violations).
Train, coach, and inspire all locations to deliver exceptional customer service and uphold Toastique’s operational policies and procedures.
Required Knowledge, Skills Or Abilities
Must have 5+ years of prior restaurant experience with 3+ years of multi-unit management.
Strong communication skills that engage franchisees while delivering constructive feedback and actionable next steps.
Solid understanding of operating and management standards applicable to the restaurant industry.
Comfort with a hands-on, roll-up-the-sleeves mentality and supporting the broader operations team.
Ability to identify root causes of store operations and people opportunities and move quickly to improve performance.
Proven ability to build positive relationships internally and externally while maintaining accountability to Toastique standards.
Experience managing applicable restaurant regulatory areas, including employee safety; HACCP; food safety.
Ability to work in a growth-oriented organization with changing franchisee dynamics.
Benefits And Travel
Expected travel: 75%
Remote role, but individual is expected to be in restaurants 3-4 days a week and reside in California (or within the West Coast region).
Benefits options such as health insurance, dental, and vision.
Opportunities for professional growth and development.
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Responsibilities
Build a culture that embraces our mantra “Nourish Every Moment.” Ensure brand standards support a strong customer experience and that every customer is treated with passion from entry to exit.
Build relationships with franchisees and provide ongoing operations and business support.
Direct ownership of franchisee operations success measured through operating standards, guest experience, and audit performance.
Influence others and facilitate in-store training moments to drive results.
Collaborate with the Training and Development team to ensure franchisees are set up for success and capture essential details for running their own business.
Conduct store audits on a regular cadence and provide on-the-spot and detailed feedback with action plans.
Foster an environment where individuals, internally and externally, motivate themselves to reach mutually beneficial goals.
Provide routine updates on franchisee performance and act as crisis management support to flag critical issues (operational, compliance, negative feedback, or health violations).
Train, coach, and inspire all locations to deliver exceptional customer service and uphold Toastique’s operational policies and procedures.
Required Knowledge, Skills Or Abilities
Must have 5+ years of prior restaurant experience with 3+ years of multi-unit management.
Strong communication skills that engage franchisees while delivering constructive feedback and actionable next steps.
Solid understanding of operating and management standards applicable to the restaurant industry.
Comfort with a hands-on, roll-up-the-sleeves mentality and supporting the broader operations team.
Ability to identify root causes of store operations and people opportunities and move quickly to improve performance.
Proven ability to build positive relationships internally and externally while maintaining accountability to Toastique standards.
Experience managing applicable restaurant regulatory areas, including employee safety; HACCP; food safety.
Ability to work in a growth-oriented organization with changing franchisee dynamics.
Benefits And Travel
Expected travel: 75%
Remote role, but individual is expected to be in restaurants 3-4 days a week and reside in California (or within the West Coast region).
Benefits options such as health insurance, dental, and vision.
Opportunities for professional growth and development.
#J-18808-Ljbffr