Director of Claims
Nesco Resource, Eden Prairie, MN, United States
Operations Manager – Claims / Office Management
Work Schedule:
Hybrid (3 days onsite)
Job Summary This role is responsible for overseeing the technical and operational functions across assigned office locations, ensuring compliance with company standards and industry best practices. The Operations Manager ensures consistent delivery of high-quality services, maintains direct operational responsibility for their primary office location, and leads staffing, training, budgeting, and profit and loss management efforts. This position has direct and/or indirect oversight of approximately 50–99 employees.
Primary Purpose of the Role We are seeking driven individuals who embody a strong service mindset and core values centered around empathy, accountability, collaboration, growth, and inclusion.
Key Responsibilities
Oversee overall operations management for assigned offices/locations
Establish and implement policies and procedures to ensure compliance with:
Industry best practices
Claims management service standards
State regulations
Client service requirements
Develop and execute business plans, including setting goals and objectives for assigned offices
Monitor and analyze management reports related to office and partner performance
Support and coordinate sales and client service initiatives
Manage staffing, training, and team development across locations
Oversee budget preparation and profit & loss (P&L) management
Qualifications
Bachelor's degree from an accredited college or university preferred
Professional certifications such as CPCU, ARM, AIM, and/or AIC preferred
Required licenses as applicable
Experience
Minimum of 10 years of claims management experience
At least 3 years of prior supervisory or leadership experience
Equivalent combination of education and experience will be considered
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Hybrid (3 days onsite)
Job Summary This role is responsible for overseeing the technical and operational functions across assigned office locations, ensuring compliance with company standards and industry best practices. The Operations Manager ensures consistent delivery of high-quality services, maintains direct operational responsibility for their primary office location, and leads staffing, training, budgeting, and profit and loss management efforts. This position has direct and/or indirect oversight of approximately 50–99 employees.
Primary Purpose of the Role We are seeking driven individuals who embody a strong service mindset and core values centered around empathy, accountability, collaboration, growth, and inclusion.
Key Responsibilities
Oversee overall operations management for assigned offices/locations
Establish and implement policies and procedures to ensure compliance with:
Industry best practices
Claims management service standards
State regulations
Client service requirements
Develop and execute business plans, including setting goals and objectives for assigned offices
Monitor and analyze management reports related to office and partner performance
Support and coordinate sales and client service initiatives
Manage staffing, training, and team development across locations
Oversee budget preparation and profit & loss (P&L) management
Qualifications
Bachelor's degree from an accredited college or university preferred
Professional certifications such as CPCU, ARM, AIM, and/or AIC preferred
Required licenses as applicable
Experience
Minimum of 10 years of claims management experience
At least 3 years of prior supervisory or leadership experience
Equivalent combination of education and experience will be considered
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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