Customer Service Representative
Pride Health, Bronx, NY, United States
Job Title:
Customer Service Representative Position Type:
Contract Pay Range:
$18–21/hour (W2) Location:
Bronx, NY 10451 Shift:
Wednesdays (9:00 AM – 5:00 PM), Thursdays (2:00 PM – 6:00 PM), Fridays (9:00 AM – 5:00 PM)
Required Education & Certifications (Mandatory) •
High School Diploma or GED (REQUIRED)
Required Skills & Experience (Mandatory) •
Minimum 1 YEAR of Customer Service Experience •
STRONG CUSTOMER COMMUNICATION (Patients, Families, Staff) •
DATA ENTRY / ORDER PROCESSING ACCURACY (Medications, Supplies, Equipment) •
CONFIDENTIALITY & HIPAA COMPLIANCE AWARENESS •
ABILITY TO HANDLE HIGH-VOLUME CALLS / REQUESTS •
PROBLEM-SOLVING & ESCALATION HANDLING (Working with Supervisors)
Preferred Skills & Experience • Experience in healthcare or medical customer service environment • Familiarity with patient coordination or medical supply processes
Job Description / Project We are seeking a
Customer Service Representative
to serve as the
first point of contact
for patient and client service needs in a healthcare-related environment. Key responsibilities include: • Handling
incoming customer inquiries and service requests • Ensuring
accurate entry and processing of medications, supplies, and equipment orders • Coordinating with supervisors to ensure
timely delivery and issue resolution • Maintaining
patient confidentiality and compliance with HIPAA standards • Providing
professional, empathetic communication
to patients, families, and internal teams • Supporting a
fast-paced, high-volume service environment
Additional Requirements • Must be available for the
fixed weekly schedule (Wed–Fri as listed) • Strong attention to detail and accuracy • Ability to work in a
fast-paced, customer-facing environment
Pride Global Benefits Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.
Customer Service Representative Position Type:
Contract Pay Range:
$18–21/hour (W2) Location:
Bronx, NY 10451 Shift:
Wednesdays (9:00 AM – 5:00 PM), Thursdays (2:00 PM – 6:00 PM), Fridays (9:00 AM – 5:00 PM)
Required Education & Certifications (Mandatory) •
High School Diploma or GED (REQUIRED)
Required Skills & Experience (Mandatory) •
Minimum 1 YEAR of Customer Service Experience •
STRONG CUSTOMER COMMUNICATION (Patients, Families, Staff) •
DATA ENTRY / ORDER PROCESSING ACCURACY (Medications, Supplies, Equipment) •
CONFIDENTIALITY & HIPAA COMPLIANCE AWARENESS •
ABILITY TO HANDLE HIGH-VOLUME CALLS / REQUESTS •
PROBLEM-SOLVING & ESCALATION HANDLING (Working with Supervisors)
Preferred Skills & Experience • Experience in healthcare or medical customer service environment • Familiarity with patient coordination or medical supply processes
Job Description / Project We are seeking a
Customer Service Representative
to serve as the
first point of contact
for patient and client service needs in a healthcare-related environment. Key responsibilities include: • Handling
incoming customer inquiries and service requests • Ensuring
accurate entry and processing of medications, supplies, and equipment orders • Coordinating with supervisors to ensure
timely delivery and issue resolution • Maintaining
patient confidentiality and compliance with HIPAA standards • Providing
professional, empathetic communication
to patients, families, and internal teams • Supporting a
fast-paced, high-volume service environment
Additional Requirements • Must be available for the
fixed weekly schedule (Wed–Fri as listed) • Strong attention to detail and accuracy • Ability to work in a
fast-paced, customer-facing environment
Pride Global Benefits Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.