Insurance Director
RSi, Columbia, SC, United States
Insurance Director
Position: Insurance Director
Location: Columbia, SC
Job Id: 302 | # of Openings: 1
Pay: $95K annually | Schedule: Monday–Friday, 8am–5pm EST | Remote
What You’ll Do
Encourage a healthy work culture and environment by modeling positive, creative, and customer‑focused characteristics.
Lead a team of insurance collectors, supervisors, and managers responsible for delivering industry‑leading physician billing results to multiple clients.
Inspire high employee engagement and dedication to facilitate great client service.
Leverage Epic professional billing modules (Resolute PB, Claims, Remittance, Work Queues) to monitor account status, identify trends, and drive follow‑up activity.
Generate, analyze, and present comprehensive reports on claim status, denial trends, and financial performance to the executive team.
Develop strategies to optimize financial performance and minimize denials.
Serve as the primary liaison between the insurance follow‑up department and external stakeholders, including insurance carriers.
Handle high‑level escalated inquiries and complaints.
Conduct regular performance evaluations and provide strategic guidance.
Identify, design, and implement process improvements to enhance operational efficiency.
Leverage advanced technologies and best practices in revenue cycle management.
Achieve revenue goals for 6 of 12 months in the first year of employment and 8 months in the remaining 12 months of employment.
Align departmental strategies with organizational goals and objectives.
Work cooperatively with others and demonstrate professional, ethical, respectful, and courteous behavior when interacting with others.
Perform other related duties as assigned.
What We’re Looking For
Bachelor’s Degree preferred but will consider an associate degree with adequate experience and training.
Minimum of 10 years of physician billing insurance follow‑up experience preferred.
Extensive professional fee/physician revenue cycle experience required, including knowledge of E&M coding, CPT/HCPCS, modifier usage, and physician billing payer rules.
Minimum of 5 years in a management role leading billing and insurance follow‑up agents in a physician billing environment.
Proficiency with Epic Resolute Professional Billing, including Work Queues, Claims, Charge Review, and reporting/dashboard tools.
Knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word).
Results‑oriented with a strong analytical mindset.
Ability to coach/train others on physician billing workflows and Epic system navigation.
Capable of interacting pleasantly and positively with others to meet customer expectations and provide follow‑up with customers.
Strong written and verbal communication skills.
Strong work ethic.
Ability to handle and maintain confidential information.
Why You’ll Love RSi
Competitive pay with ample opportunities for professional growth.
Fully remote position with a stable Monday–Friday schedule.
Collaborative, performance‑driven environment with expert leadership.
Mission‑driven work supporting essential healthcare services.
Recognition as a nationally respected leader in healthcare revenue management.
Physical Requirements
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Benefits and Perks
Above‑market health coverage options.
Ambassador program and employee recognition program.
Mentoring program and lunch & learns.
Flexible schedules, monthly virtual staff meetings, holiday celebrations.
Appreciation gifts and swag & goodies.
Health fairs, wellness seminars, vaccine clinics & PTO.
Learn the STAR interview technique to prepare for interviews.
Equal Opportunity Employer RSi is committed to selecting and employing qualified individuals while fostering an inclusive and equitable workplace. RSi strictly prohibits discrimination in all employment practices, including recruitment, hiring, training, promotion, termination, compensation, and other terms, conditions, or privileges of employment, based on race, color, gender, pregnancy, national origin, religion, age, disability, or any other protected characteristic as defined by law. Reasonable accommodations will be provided to qualified individuals with legally recognized disabilities, unless doing so would impose an undue hardship or create a direct threat to the safety of the workplace or operations. RSi maintains a zero‑tolerance policy for discriminatory or unfavorable speech or actions related to age, disability, race, color, gender, pregnancy, religion, national origin, or any other protected characteristic.
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Location: Columbia, SC
Job Id: 302 | # of Openings: 1
Pay: $95K annually | Schedule: Monday–Friday, 8am–5pm EST | Remote
What You’ll Do
Encourage a healthy work culture and environment by modeling positive, creative, and customer‑focused characteristics.
Lead a team of insurance collectors, supervisors, and managers responsible for delivering industry‑leading physician billing results to multiple clients.
Inspire high employee engagement and dedication to facilitate great client service.
Leverage Epic professional billing modules (Resolute PB, Claims, Remittance, Work Queues) to monitor account status, identify trends, and drive follow‑up activity.
Generate, analyze, and present comprehensive reports on claim status, denial trends, and financial performance to the executive team.
Develop strategies to optimize financial performance and minimize denials.
Serve as the primary liaison between the insurance follow‑up department and external stakeholders, including insurance carriers.
Handle high‑level escalated inquiries and complaints.
Conduct regular performance evaluations and provide strategic guidance.
Identify, design, and implement process improvements to enhance operational efficiency.
Leverage advanced technologies and best practices in revenue cycle management.
Achieve revenue goals for 6 of 12 months in the first year of employment and 8 months in the remaining 12 months of employment.
Align departmental strategies with organizational goals and objectives.
Work cooperatively with others and demonstrate professional, ethical, respectful, and courteous behavior when interacting with others.
Perform other related duties as assigned.
What We’re Looking For
Bachelor’s Degree preferred but will consider an associate degree with adequate experience and training.
Minimum of 10 years of physician billing insurance follow‑up experience preferred.
Extensive professional fee/physician revenue cycle experience required, including knowledge of E&M coding, CPT/HCPCS, modifier usage, and physician billing payer rules.
Minimum of 5 years in a management role leading billing and insurance follow‑up agents in a physician billing environment.
Proficiency with Epic Resolute Professional Billing, including Work Queues, Claims, Charge Review, and reporting/dashboard tools.
Knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word).
Results‑oriented with a strong analytical mindset.
Ability to coach/train others on physician billing workflows and Epic system navigation.
Capable of interacting pleasantly and positively with others to meet customer expectations and provide follow‑up with customers.
Strong written and verbal communication skills.
Strong work ethic.
Ability to handle and maintain confidential information.
Why You’ll Love RSi
Competitive pay with ample opportunities for professional growth.
Fully remote position with a stable Monday–Friday schedule.
Collaborative, performance‑driven environment with expert leadership.
Mission‑driven work supporting essential healthcare services.
Recognition as a nationally respected leader in healthcare revenue management.
Physical Requirements
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Benefits and Perks
Above‑market health coverage options.
Ambassador program and employee recognition program.
Mentoring program and lunch & learns.
Flexible schedules, monthly virtual staff meetings, holiday celebrations.
Appreciation gifts and swag & goodies.
Health fairs, wellness seminars, vaccine clinics & PTO.
Learn the STAR interview technique to prepare for interviews.
Equal Opportunity Employer RSi is committed to selecting and employing qualified individuals while fostering an inclusive and equitable workplace. RSi strictly prohibits discrimination in all employment practices, including recruitment, hiring, training, promotion, termination, compensation, and other terms, conditions, or privileges of employment, based on race, color, gender, pregnancy, national origin, religion, age, disability, or any other protected characteristic as defined by law. Reasonable accommodations will be provided to qualified individuals with legally recognized disabilities, unless doing so would impose an undue hardship or create a direct threat to the safety of the workplace or operations. RSi maintains a zero‑tolerance policy for discriminatory or unfavorable speech or actions related to age, disability, race, color, gender, pregnancy, religion, national origin, or any other protected characteristic.
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