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Customer Svc Rep 1

Georgia Piedmont Technical College, Albany, GA, United States


Do you desire to make a difference in your community? If so, this is the job for you!!

Location: Dougherty, Colquitt, or Thomas County (or as assigned may also depend on where the candidate lives)

General Nature of Work

Provides basic breastfeeding information and encouragement to WIC pregnant women and breastfeeding mothers. Expresses enthusiasm for breastfeeding and provides support for a positive breastfeeding experience.

Manages an assigned caseload and makes routine contact and follow-up.

Documents interactions in an Electronic Medical Record.

Refers pregnant women and mothers to a lactation specialist as needed.

Participates in community events related to breastfeeding.

May be required to work evenings and weekends on special occasions such as health fairs or disaster‑related events to accommodate the women.

May be assigned to assist in other counties in the district.

Maintains HIPAA standards related to Privacy and Security.

Provides outstanding customer service.

Responds to Public Health Emergencies.

Minimum Qualifications

High school diploma or GED.

Past or present WIC participant who was on the program as a breastfeeding mother.

Has breastfed at least one baby for at least 6 months (does not have to be currently breastfeeding).

Enthusiastic about promoting breastfeeding.

Has the ability to lift up to 45 lbs., and the ability to bend and reach up.

Completion of an associate degree or higher in a related field from an accredited college or university. (Please mail or bring a copy of your official college transcript or diploma to interview prior to start date).

Bilingual (Spanish), ability to interpret and translate health care information orally and in writing from English into Spanish and from Spanish into English.

Valid driver's license and willingness to use company vehicles.

Consent to a motor vehicle record assessment (points should be less than 10 and/or not negatively impact insurance rates for the agency).

Drug screening, criminal background check, and immunization records may be required.

Male applicants between 18 and 26 years of age must present proof of Selective Service Registration.

All information submitted is subject to verification.

We are an Equal Opportunity Employer

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