Customer Account Representative

Job Title: Customer Account Representative (Temp to Hire) Location: North Hollywood, CA Shift: 1st Shift Summary The Customer Account Representative (CAR) is the primary point of contact for customers, responsible for managing orders, responding to inquiries, preparing quotes, and supporting demand forecasting. This role ensures excellent customer service while coordinating with internal teams like planning, finance, and operations.

Key Responsibilities

Process and manage customer purchase orders in ERP (SAP)

Prepare and deliver quotations and related documentation

Handle customer inquiries via email/phone as main point of contact

Coordinate with internal teams for pricing, forecasting, and order management

Monitor customer portals, pricing, lead times, and contracts

Support demand planning and production forecasting

Resolve customer issues (delivery, warranty, order discrepancies)

Maintain CRM systems (Salesforce) and track customer metrics

Assist senior account reps and support cross-functional collaboration

Requirements

Bachelor’s degree or 1–2+ years of relevant experience

2+ years in customer service preferred

Experience with SAP, Salesforce/CRM, and MS Office

Strong communication, organization, and multitasking skills

Key Skills

Customer-focused with strong problem-solving ability

Detail-oriented and able to meet deadlines

Ability to work cross-functionally and manage multiple priorities

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