Bilingual Customer Service Representative
LHH, Fort Mill, SC, United States
LHH is seeking a bilingual (English/Spanish) Customer Service Representative I for an onsite, contract-to-hire opportunity in the Fort Mill, SC area. This role handles inbound customer communications for a well-established organization with strong tenure and a loyal customer base.
This is a high-visibility, front-line role ideal for someone who is proactive, customer-focused, and eager to learn. The right candidate will take ownership of communications, build relationships with recurring customers, and thrive in a fast-paced, service-oriented environment.
Key Responsibilities
Handle inbound phone calls and emails (approximately 70% phone / 30% email)
Support both English and Spanish phone lines (two separate lines)
Manage communications with direct consumers and long-standing business partners.
Serve as the primary point of contact for Monthly subscription programs
Upgrades, cancellations, and general account inquiries
Maintain timely follow-up: Return voicemails within 24 hours
Occasionally cover the main reception line during lunch breaks
Document interactions and updates accurately in CRM / SAP systems
Utilize Excel regularly for tracking, updates, and reporting
Assist with setup of a mobile store
Support cashier and customer-facing operations
Participate in quarterly out-of-state events (Thursday–Sunday): Eligible for time-and-a-half pay during event hours
Required Qualifications
Must be fluent in both English and Spanish (verbal and written)
Prior customer service or call center experience (consumer or B2B preferred)
Strong communication and relationship-building skills
Comfortable managing multiple communication channels (phones + email)
Proficient with CRM systems (SAP preferred)
Strong Excel skills (daily use)
Reliable, organized, and responsive
Willingness to work onsite 100% and occasional overtime
Preferred Attributes
“Go-getter” mentality; eager to learn and take initiative
Comfortable building long-term relationships with repeat customers
Adaptable and dependable in a growing service environment
Experience with subscription-based services a plus
#J-18808-Ljbffr
This is a high-visibility, front-line role ideal for someone who is proactive, customer-focused, and eager to learn. The right candidate will take ownership of communications, build relationships with recurring customers, and thrive in a fast-paced, service-oriented environment.
Key Responsibilities
Handle inbound phone calls and emails (approximately 70% phone / 30% email)
Support both English and Spanish phone lines (two separate lines)
Manage communications with direct consumers and long-standing business partners.
Serve as the primary point of contact for Monthly subscription programs
Upgrades, cancellations, and general account inquiries
Maintain timely follow-up: Return voicemails within 24 hours
Occasionally cover the main reception line during lunch breaks
Document interactions and updates accurately in CRM / SAP systems
Utilize Excel regularly for tracking, updates, and reporting
Assist with setup of a mobile store
Support cashier and customer-facing operations
Participate in quarterly out-of-state events (Thursday–Sunday): Eligible for time-and-a-half pay during event hours
Required Qualifications
Must be fluent in both English and Spanish (verbal and written)
Prior customer service or call center experience (consumer or B2B preferred)
Strong communication and relationship-building skills
Comfortable managing multiple communication channels (phones + email)
Proficient with CRM systems (SAP preferred)
Strong Excel skills (daily use)
Reliable, organized, and responsive
Willingness to work onsite 100% and occasional overtime
Preferred Attributes
“Go-getter” mentality; eager to learn and take initiative
Comfortable building long-term relationships with repeat customers
Adaptable and dependable in a growing service environment
Experience with subscription-based services a plus
#J-18808-Ljbffr