Relationship Banker I (East Athens Branch)
Regions Bank, Athens, AL, United States
Job Description
At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience, both on the cash line and on the phone, and contributing to improving the financial wellness of our customers. The role offers an exciting opportunity for candidates with prior teller, limited banking, or some retail sales experience who are interested in beginning a career with opportunities for growth, development, and upward mobility. The successful candidate should be ambitious, adaptable, and committed to educating customers on how to bank when, where, and how they want by providing personalized customer service and strong communication skills.
Primary Responsibilities
Provide a consistent optimal customer experience on the cash line while handling customers’ transactional needs such as deposits, withdrawals, payments, and other typical teller transactions.
Answer customer inquiries regarding products and services and fulfill basic servicing requests such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution.
Develop relationships with customers, staying well informed of each customer’s relationship with the bank.
Educate customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings, designed to make banking easier.
Assist branch and fellow team members with basic tasks to aid in customer problem resolution.
Refer customers to an internal team of experts when more complex financial goals and needs are recognized.
Follow all bank processes and procedures, adhere to applicable laws and regulations, and support branch goals by identifying customer needs and providing appropriate guidance.
Conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs.
This position requires the tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible.
Requirements
High School Diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, on the phone, and through electronic channels.
Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor.
Ability to walk and stand for extended periods of time.
Ability to lift up to twenty (20) pounds.
Preferences
One (1) year of banking, cash-handling, and/or customer service experience.
Skills And Competencies
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.
Position Type Full time
Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors directly impacting pay include experience, skills, knowledge, contribution, job location, and performance in the role.
Minimum: $39,601.10 USD
Median: $46,880.00 USD
Incentive Pay Plans: This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.
Benefits Information Regions offers a benefits package that is flexible, comprehensive, and recognizes that "one size does not fit all" for benefits-eligible associates. The following is a synopsis of the benefits offered:
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Location Details Athens, Alabama
Equal Opportunity Employer Equal Opportunity Employer/including Disabled/Veterans
#J-18808-Ljbffr
Primary Responsibilities
Provide a consistent optimal customer experience on the cash line while handling customers’ transactional needs such as deposits, withdrawals, payments, and other typical teller transactions.
Answer customer inquiries regarding products and services and fulfill basic servicing requests such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution.
Develop relationships with customers, staying well informed of each customer’s relationship with the bank.
Educate customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings, designed to make banking easier.
Assist branch and fellow team members with basic tasks to aid in customer problem resolution.
Refer customers to an internal team of experts when more complex financial goals and needs are recognized.
Follow all bank processes and procedures, adhere to applicable laws and regulations, and support branch goals by identifying customer needs and providing appropriate guidance.
Conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs.
This position requires the tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible.
Requirements
High School Diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, on the phone, and through electronic channels.
Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor.
Ability to walk and stand for extended periods of time.
Ability to lift up to twenty (20) pounds.
Preferences
One (1) year of banking, cash-handling, and/or customer service experience.
Skills And Competencies
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.
Position Type Full time
Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors directly impacting pay include experience, skills, knowledge, contribution, job location, and performance in the role.
Minimum: $39,601.10 USD
Median: $46,880.00 USD
Incentive Pay Plans: This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.
Benefits Information Regions offers a benefits package that is flexible, comprehensive, and recognizes that "one size does not fit all" for benefits-eligible associates. The following is a synopsis of the benefits offered:
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Location Details Athens, Alabama
Equal Opportunity Employer Equal Opportunity Employer/including Disabled/Veterans
#J-18808-Ljbffr