Customer Service Representative
Aston Carter, New Berlin, WI, United States
Location:
New Berlin, WI Job Type:
Full‑Time Department:
Customer Service
Position Summary We are seeking a dependable and customer‑focused
Customer Service Representative
to join our team in New Berlin, WI. This role serves as a key point of contact for customers, providing timely support, order assistance, and issue resolution. The ideal candidate has strong communication skills, attention to detail, and experience working with ERP systems (preferred).
Key Responsibilities
Serve as the primary point of contact for customers via phone, email, and internal systems
Process customer orders, returns, and account updates accurately and efficiently
Enter and maintain customer data in the ERP system and CRM tools
Respond to customer inquiries regarding pricing, product availability, order status, and billing
Resolve customer issues and escalation complex situations as needed
Collaborate with sales, accounting, and operations teams to ensure customer satisfaction
Maintain accurate documentation and follow established service procedures
Support continuous improvement efforts by identifying recurring issues or process gaps
Required Qualifications
High school diploma or equivalent
1–3 years of customer service or administrative experience
Strong verbal and written communication skills
Proficient with Microsoft Office (Outlook, Excel, Word)
Excellent organizational skills and attention to detail
Ability to multitask and work effectively in a fast‑paced environment
Preferred Qualifications
Experience using an ERP system (e.g., SAP, Oracle, NetSuite, Epicor, Microsoft Dynamics, or similar)
Prior experience in manufacturing, distribution, or order‑based environments
Familiarity with CRM systems
Associate’s degree or higher
Skills & Competencies
Customer‑first mindset
Problem‑solving and critical thinking
Time management and prioritization
Professionalism and teamwork
Adaptability to changing priorities
This is a Contract to Hire position based out of New Berlin, WI.
Pay range: $20.00 - $24.00/hr.
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in New Berlin, WI.
Application deadline: April 23, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
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New Berlin, WI Job Type:
Full‑Time Department:
Customer Service
Position Summary We are seeking a dependable and customer‑focused
Customer Service Representative
to join our team in New Berlin, WI. This role serves as a key point of contact for customers, providing timely support, order assistance, and issue resolution. The ideal candidate has strong communication skills, attention to detail, and experience working with ERP systems (preferred).
Key Responsibilities
Serve as the primary point of contact for customers via phone, email, and internal systems
Process customer orders, returns, and account updates accurately and efficiently
Enter and maintain customer data in the ERP system and CRM tools
Respond to customer inquiries regarding pricing, product availability, order status, and billing
Resolve customer issues and escalation complex situations as needed
Collaborate with sales, accounting, and operations teams to ensure customer satisfaction
Maintain accurate documentation and follow established service procedures
Support continuous improvement efforts by identifying recurring issues or process gaps
Required Qualifications
High school diploma or equivalent
1–3 years of customer service or administrative experience
Strong verbal and written communication skills
Proficient with Microsoft Office (Outlook, Excel, Word)
Excellent organizational skills and attention to detail
Ability to multitask and work effectively in a fast‑paced environment
Preferred Qualifications
Experience using an ERP system (e.g., SAP, Oracle, NetSuite, Epicor, Microsoft Dynamics, or similar)
Prior experience in manufacturing, distribution, or order‑based environments
Familiarity with CRM systems
Associate’s degree or higher
Skills & Competencies
Customer‑first mindset
Problem‑solving and critical thinking
Time management and prioritization
Professionalism and teamwork
Adaptability to changing priorities
This is a Contract to Hire position based out of New Berlin, WI.
Pay range: $20.00 - $24.00/hr.
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in New Berlin, WI.
Application deadline: April 23, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
#J-18808-Ljbffr