LTE Customer Service Rep Senior (Woodruff) **Reannouncement
State of Wisconsin, Woodruff, WI, United States
Introduction
We are dedicated to working with Wisconsinites while preserving and enhancing the natural resources of Wisconsin. In partnership with individuals and organizations, DNR staff manage fish, wildlife, forests, parks, air, and water resources while promoting a healthy, sustainable environment and a full range of outdoor opportunities.
Position Summary This position has primary responsibility for serving as a processing expert for boat registrations, transfers and boat titling requirements. The position processes applications, authenticates documents, determines eligibility, issues registration and titles, and provides support for the most complex vehicle transactions through the application of state statutes, administrative rules, and policies and procedure.
Application Processing (65%)
Process applications consistent with statute, administrative rules, and policies and procedures.
Validate vehicle and ownership information; validate supporting documentation for requirements, accuracy, and proper signature.
Proficiently use business systems to review applications and requests to determine whether discrepancies exist; review and evaluate vehicle documents to determine whether they satisfy requirements and advise customers on resolving discrepancies.
Determine correct fees through review and application of appropriate fee schedules.
Support and Guidance (20%)
Respond to assistance requests from CS staff, inquiries from dealerships or customers; research problems and provide guidance.
Advise staff and customers on how to register recreational vehicles that require additional documents such as affidavits, liens, trusts, and missing titles; process registration transactions of this nature when intervention is required.
Assist transferred and newly hired staff in becoming proficient in registration processing.
Quality Assurance (10%)
Audit registration transactions completed by CSR staff.
Remove transactions that are incorrect or incomplete; re-enter transactions correctly, prepare product(s) for customer and inform customer why a product was re‑issued.
Recover any products issued in error.
Other Duties as Directed by Supervisor (5%)
Perform additional duties as directed.
Salary Information This position pays $22.24 per hour and is in pay schedule and range 02-13. Compensation will be set in accordance with the State Compensation Plan.
Job Details This is a Limited Term Employment (LTE) position and will not automatically lead to permanent state employment or be entitled to the same benefits as permanent employees.
More About LTE Positions
Offer a great opportunity to gain experience and learn about careers at the WI Department of Natural Resources.
Provide opportunities for individuals to enhance their resumes with skills learned on the job.
May accommodate flexibility for part‑time or full‑time work hours and seasonal schedules. Work schedules are dependent on business needs.
Allow individuals to hold multiple LTE appointments concurrently. If both LTE positions are at the same agency, the positions must be bona fide different positions. Each individual LTE position allows for a maximum of 1039 hours in a twelve‑month period.
Special Requirements
Residency: To be considered for this position, you must be a resident of the State of Wisconsin. A Wisconsin Resident Is a Person Who: has established a residence, as defined in s. 6.10(1), in this state not less than 10 days earlier; has resided in this state for not less than a total of one year out of the immediately preceding five years; is eligible to register to vote in this state; or is the spouse of a person meeting the requirements of paragraph (a), (b), or (c) (s. 230.03(12), Wis. Stats.).
Background Checks: The Department of Natural Resources conducts criminal background checks on final applicants prior to a job offer. A criminal charge or conviction on your record will not necessarily disqualify you from state employment. In compliance with the Wisconsin Fair Employment Act, the DNR does not discriminate on the basis of arrest or conviction record.
Eligible to work in U.S.: Applicants must be legally authorized to work in the United States at the time of hire. The Department of Natural Resources does not sponsor work visas at the time of hire or anytime during employment. All persons hired will be required to verify identity and eligibility to work in the United States and complete the required Employment Eligibility I‑9 form upon hire.
Equal Opportunity Employer The DNR is an equal opportunity employer that promotes and values diversity. We do not discriminate on the basis of race, ethnicity, religion, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability.
Qualifications Required Qualifications
Excellent attention to detail
Excellent customer service and communication skills
Ability to exercise good judgment in handling customer inquiries
Experience working with computers and navigating web applications
Ability to apply business rules to different situations and make sound decisions
Preferred Qualifications
Excellent organizational skills
Ability to plan daily activity and self‑motivate
Problem‑solving skills with good judgment in handling varied situations
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Position Summary This position has primary responsibility for serving as a processing expert for boat registrations, transfers and boat titling requirements. The position processes applications, authenticates documents, determines eligibility, issues registration and titles, and provides support for the most complex vehicle transactions through the application of state statutes, administrative rules, and policies and procedure.
Application Processing (65%)
Process applications consistent with statute, administrative rules, and policies and procedures.
Validate vehicle and ownership information; validate supporting documentation for requirements, accuracy, and proper signature.
Proficiently use business systems to review applications and requests to determine whether discrepancies exist; review and evaluate vehicle documents to determine whether they satisfy requirements and advise customers on resolving discrepancies.
Determine correct fees through review and application of appropriate fee schedules.
Support and Guidance (20%)
Respond to assistance requests from CS staff, inquiries from dealerships or customers; research problems and provide guidance.
Advise staff and customers on how to register recreational vehicles that require additional documents such as affidavits, liens, trusts, and missing titles; process registration transactions of this nature when intervention is required.
Assist transferred and newly hired staff in becoming proficient in registration processing.
Quality Assurance (10%)
Audit registration transactions completed by CSR staff.
Remove transactions that are incorrect or incomplete; re-enter transactions correctly, prepare product(s) for customer and inform customer why a product was re‑issued.
Recover any products issued in error.
Other Duties as Directed by Supervisor (5%)
Perform additional duties as directed.
Salary Information This position pays $22.24 per hour and is in pay schedule and range 02-13. Compensation will be set in accordance with the State Compensation Plan.
Job Details This is a Limited Term Employment (LTE) position and will not automatically lead to permanent state employment or be entitled to the same benefits as permanent employees.
More About LTE Positions
Offer a great opportunity to gain experience and learn about careers at the WI Department of Natural Resources.
Provide opportunities for individuals to enhance their resumes with skills learned on the job.
May accommodate flexibility for part‑time or full‑time work hours and seasonal schedules. Work schedules are dependent on business needs.
Allow individuals to hold multiple LTE appointments concurrently. If both LTE positions are at the same agency, the positions must be bona fide different positions. Each individual LTE position allows for a maximum of 1039 hours in a twelve‑month period.
Special Requirements
Residency: To be considered for this position, you must be a resident of the State of Wisconsin. A Wisconsin Resident Is a Person Who: has established a residence, as defined in s. 6.10(1), in this state not less than 10 days earlier; has resided in this state for not less than a total of one year out of the immediately preceding five years; is eligible to register to vote in this state; or is the spouse of a person meeting the requirements of paragraph (a), (b), or (c) (s. 230.03(12), Wis. Stats.).
Background Checks: The Department of Natural Resources conducts criminal background checks on final applicants prior to a job offer. A criminal charge or conviction on your record will not necessarily disqualify you from state employment. In compliance with the Wisconsin Fair Employment Act, the DNR does not discriminate on the basis of arrest or conviction record.
Eligible to work in U.S.: Applicants must be legally authorized to work in the United States at the time of hire. The Department of Natural Resources does not sponsor work visas at the time of hire or anytime during employment. All persons hired will be required to verify identity and eligibility to work in the United States and complete the required Employment Eligibility I‑9 form upon hire.
Equal Opportunity Employer The DNR is an equal opportunity employer that promotes and values diversity. We do not discriminate on the basis of race, ethnicity, religion, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability.
Qualifications Required Qualifications
Excellent attention to detail
Excellent customer service and communication skills
Ability to exercise good judgment in handling customer inquiries
Experience working with computers and navigating web applications
Ability to apply business rules to different situations and make sound decisions
Preferred Qualifications
Excellent organizational skills
Ability to plan daily activity and self‑motivate
Problem‑solving skills with good judgment in handling varied situations
#J-18808-Ljbffr