Customer Service Representative
Safelite, Raleigh, NC, United States
Overview
Are you looking for a fully remote role where you can assist customers and help turn their days around? This position offers full-time and part-time schedules (no 3rd shift/overnight availability). Equipment
USB wired headset Webcam Personal computer or laptop with Windows 11 (Macs, Chromebooks, and tablets are not compatible with current systems) Ethernet cable and the ability to connect directly to your modem (WiFi cannot be used in this position; some computers may require an adaptor) Critical Position Requirements
Full-time resident of Arizona, Florida, North Carolina, Ohio, or Texas You must provide your own equipment (requirements listed above) You must have a dedicated, distraction-free workspace with no background noise 100% attendance required during training (Training Monday - Friday for first 3 weeks; training classes offered from either 9:00 AM - 4:00 PM or 12:00 PM - 7:00 PM Eastern Time) Starting pay is $18.00/hour Work From Home Requirements
High-speed Internet with: Download speed 25 Mbps or higher; Upload speed 10 Mbps or higher; Ping 50 ms or lower; Jitter 20 ms or lower Dedicated workspace free from background noise and interruptions Cell phone capable of downloading an app for multifactor authentication and push notifications Essential Activities
Professionally answer a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts Accurately enter claim data into production systems while on a live phone call Guide customers through filing a glass claim with empathy, building rapport, and focusing on individual needs Verify customer insurance coverage and deductible amounts and communicate the information to the customer Assist customers with scheduling repair, replacement, and/or recalibration services at a Safelite location or a non-Safelite shop, honoring customer preferences Utilize systems and resources provided to enhance the customer experience Provide solutions to resolve customer complaints and concerns while presenting accurate product and service information Other duties assigned by leadership Professional Requirements
Comfortable in a highly structured, performance-based environment with high ethical and confidentiality standards Knowledge of computer and telephone systems and ability to operate them remotely Ability to establish rapport and credibility with customers, stores, and peers with a caring mindset Ability to read and use provided scripting in a conversational and timely manner Demonstrates empathy and integrity by doing the right thing Upbeat personality and willingness to assist customers Previous experience in a contact center or other customer service role 16+ years of age High School Diploma or equivalent, or actively enrolled What You’ll Get
Pay of $18.00/hour with bonus opportunities Benefits including 401(k) with company matching, paid volunteer day, and associate discounts Weekly pay checks Up to $5,250 in tuition reimbursement per year Paid training and all tools/resources needed to be successful Health, wealth, and life offerings at www.safelitebenefits.com This job description may include duties beyond those listed and is subject to change. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations. This description does not constitute an employment contract and is not all-inclusive for every aspect of the role. Internal Associates: If you are already a member of the Safelite team, apply through your Workday account by searching "Find Open Jobs". Diversity: Safelite is an equal opportunity employer. Learn more at Careers http://safelite.com/Careers
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Are you looking for a fully remote role where you can assist customers and help turn their days around? This position offers full-time and part-time schedules (no 3rd shift/overnight availability). Equipment
USB wired headset Webcam Personal computer or laptop with Windows 11 (Macs, Chromebooks, and tablets are not compatible with current systems) Ethernet cable and the ability to connect directly to your modem (WiFi cannot be used in this position; some computers may require an adaptor) Critical Position Requirements
Full-time resident of Arizona, Florida, North Carolina, Ohio, or Texas You must provide your own equipment (requirements listed above) You must have a dedicated, distraction-free workspace with no background noise 100% attendance required during training (Training Monday - Friday for first 3 weeks; training classes offered from either 9:00 AM - 4:00 PM or 12:00 PM - 7:00 PM Eastern Time) Starting pay is $18.00/hour Work From Home Requirements
High-speed Internet with: Download speed 25 Mbps or higher; Upload speed 10 Mbps or higher; Ping 50 ms or lower; Jitter 20 ms or lower Dedicated workspace free from background noise and interruptions Cell phone capable of downloading an app for multifactor authentication and push notifications Essential Activities
Professionally answer a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts Accurately enter claim data into production systems while on a live phone call Guide customers through filing a glass claim with empathy, building rapport, and focusing on individual needs Verify customer insurance coverage and deductible amounts and communicate the information to the customer Assist customers with scheduling repair, replacement, and/or recalibration services at a Safelite location or a non-Safelite shop, honoring customer preferences Utilize systems and resources provided to enhance the customer experience Provide solutions to resolve customer complaints and concerns while presenting accurate product and service information Other duties assigned by leadership Professional Requirements
Comfortable in a highly structured, performance-based environment with high ethical and confidentiality standards Knowledge of computer and telephone systems and ability to operate them remotely Ability to establish rapport and credibility with customers, stores, and peers with a caring mindset Ability to read and use provided scripting in a conversational and timely manner Demonstrates empathy and integrity by doing the right thing Upbeat personality and willingness to assist customers Previous experience in a contact center or other customer service role 16+ years of age High School Diploma or equivalent, or actively enrolled What You’ll Get
Pay of $18.00/hour with bonus opportunities Benefits including 401(k) with company matching, paid volunteer day, and associate discounts Weekly pay checks Up to $5,250 in tuition reimbursement per year Paid training and all tools/resources needed to be successful Health, wealth, and life offerings at www.safelitebenefits.com This job description may include duties beyond those listed and is subject to change. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations. This description does not constitute an employment contract and is not all-inclusive for every aspect of the role. Internal Associates: If you are already a member of the Safelite team, apply through your Workday account by searching "Find Open Jobs". Diversity: Safelite is an equal opportunity employer. Learn more at Careers http://safelite.com/Careers
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