Louisville Outreach Specialist VOA Recovery
VOA Mid-States, Louisville, KY, United States
LOCATION : Louisville, KY
STATUS : Full Time, Salaried, Exempt
PROGRAM : Addiction Recovery Services
REPORTS TO : Director of Admission and Outreach
Benefits Health and Wellness
Employee Assistance Plans (EAP)
Health and Wellness Program
Medical Coverage
Dental Coverage
Vision Coverage
Flexible Spending Account
Health Spending Account
Short Term Disability
MetLife Legal Plans
Financial Wellbeing
Competitive Compensation Packages
Life Insurance (company paid)
403b retirement plan with company fund matching
Employee discounts
Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness)
All company paid benefits and paid time off effective day one
Work Culture
Commitment Committee
Justice Committee
Integrity Committee
Compassion Committee
Retention Committee
Training & Development
VOA LEAD Program - Leadership Development Program
VOA University - Staff Development
VOA Academy - Clinical Training and Development
Job Summary and Qualifications The Recovery Outreach Specialist acts as the first point of contact for clients and community partners, ensuring a smooth and supportive admission experience. This position supports census development by identifying community needs, strengthening referral networks, and promoting program services to key stakeholders. The role is goal-driven with a sales focus, requiring skills to inspire trust, build relationships, and consistently follow up.
Qualifications
Bachelor’s degree in Marketing, Communications, Social Work, Psychology, Public Health, Business, or related field, or equivalent professional experience.
Experience in community outreach, marketing, business development, referral management, or relationship management.
Experience in behavioral health, addiction recovery, or healthcare services.
Strong communication, professionalism, and networking skills with ability to build trust and lasting partnerships.
Experience with Microsoft Word, Excel, and Outlook.
Compassion toward people living with behavioral health and substance use issues, Hepatitis C, HIV/AIDS, and respect for target populations and community partners.
Background and aptitude to learn and apply Volunteers of America’s personnel and program policies and procedures.
Driver’s license preferred; own vehicle for transportation required.
Responsibilities Community Outreach & Business Development
Maintain and develop relationships with community partners including hospitals, courts, probation and parole, legal professionals, social service agencies, and healthcare providers to promote admissions.
Represent VOA professionally at referral-generating activities such as outreach visits, presentations, and meetings to educate partners about addiction recovery services.
Promote services through networking, community engagement, and marketing initiatives.
Maintain persistent follow-up with community partners to strengthen relationships and generate qualified leads.
Referral Management & Intake Coordination
Complete referral screenings, verify insurance, and schedule admission appointments.
Coordinate services with referral agencies to assist clients with specific treatment needs not addressed by VOA Mid-States.
Collaborate with admissions and clinical teams to ensure smooth referral coordination and timely access to services.
Contribute to census development through strategic outreach by monitoring referral trends, assessing community needs, and using data.
Work proactively and effectively with community partners to optimize outreach efforts to ensure admissions.
Develop and maintain strategies to meet short- and long-term program census goals.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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STATUS : Full Time, Salaried, Exempt
PROGRAM : Addiction Recovery Services
REPORTS TO : Director of Admission and Outreach
Benefits Health and Wellness
Employee Assistance Plans (EAP)
Health and Wellness Program
Medical Coverage
Dental Coverage
Vision Coverage
Flexible Spending Account
Health Spending Account
Short Term Disability
MetLife Legal Plans
Financial Wellbeing
Competitive Compensation Packages
Life Insurance (company paid)
403b retirement plan with company fund matching
Employee discounts
Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness)
All company paid benefits and paid time off effective day one
Work Culture
Commitment Committee
Justice Committee
Integrity Committee
Compassion Committee
Retention Committee
Training & Development
VOA LEAD Program - Leadership Development Program
VOA University - Staff Development
VOA Academy - Clinical Training and Development
Job Summary and Qualifications The Recovery Outreach Specialist acts as the first point of contact for clients and community partners, ensuring a smooth and supportive admission experience. This position supports census development by identifying community needs, strengthening referral networks, and promoting program services to key stakeholders. The role is goal-driven with a sales focus, requiring skills to inspire trust, build relationships, and consistently follow up.
Qualifications
Bachelor’s degree in Marketing, Communications, Social Work, Psychology, Public Health, Business, or related field, or equivalent professional experience.
Experience in community outreach, marketing, business development, referral management, or relationship management.
Experience in behavioral health, addiction recovery, or healthcare services.
Strong communication, professionalism, and networking skills with ability to build trust and lasting partnerships.
Experience with Microsoft Word, Excel, and Outlook.
Compassion toward people living with behavioral health and substance use issues, Hepatitis C, HIV/AIDS, and respect for target populations and community partners.
Background and aptitude to learn and apply Volunteers of America’s personnel and program policies and procedures.
Driver’s license preferred; own vehicle for transportation required.
Responsibilities Community Outreach & Business Development
Maintain and develop relationships with community partners including hospitals, courts, probation and parole, legal professionals, social service agencies, and healthcare providers to promote admissions.
Represent VOA professionally at referral-generating activities such as outreach visits, presentations, and meetings to educate partners about addiction recovery services.
Promote services through networking, community engagement, and marketing initiatives.
Maintain persistent follow-up with community partners to strengthen relationships and generate qualified leads.
Referral Management & Intake Coordination
Complete referral screenings, verify insurance, and schedule admission appointments.
Coordinate services with referral agencies to assist clients with specific treatment needs not addressed by VOA Mid-States.
Collaborate with admissions and clinical teams to ensure smooth referral coordination and timely access to services.
Contribute to census development through strategic outreach by monitoring referral trends, assessing community needs, and using data.
Work proactively and effectively with community partners to optimize outreach efforts to ensure admissions.
Develop and maintain strategies to meet short- and long-term program census goals.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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