Strategy & Operations Associate
Northgate Resorts, Grand Rapids, MI, United States
Strategy & Operations Associate
Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests memories that will last a lifetime! We don't do this as individuals, but as a passionate team that cares about making a difference in our guests' lives. We endeavor to be a highly effective, lean, and fast-moving organization. The Strategy & Operations Associate will work directly with the Chief Commercial Officer across a wide range of operational and strategic initiatives. This is a high-exposure, project-driven role within a growing multi-location hospitality platform. The position will work across operations, analytics, and new business initiatives. This is a full time, in-office role based in Grand Rapids, MI. Duties & Responsibilities
This role spans multiple areas of the business and will evolve over time. Responsibilities will include a mix of execution, analysis, and project work such as: Supporting operational initiatives across resort locations, including food & beverage, retail, and guest-facing activities Maintaining and refining standardized systems (menus, pricing structures, product assortments, etc.) Assisting with new business initiatives, including partnerships, third-party management opportunities, and new concepts (e.g., entertainment and events) Conducting research and translating ideas into clear, actionable plans Managing and progressing multiple projects simultaneously, often with limited structure Coordinating with on-site teams to support execution and ensure consistency across locations Education/Training/Experience
24 years of experience in operations, consulting, finance, or a related field Exposure to multi-location businesses, hospitality, or project-based work Qualifications/Requirements
Comfortable working across different types of problems and navigating ambiguity Thinks critically and asks strong follow-up questions Good attitude and work ethics with strong attention to detail Excellent organizational and process management skills Is comfortable working with data and drawing insights from it Takes ownership of work and follows through to completion Strong analytical and problem-solving skills Proficient knowledge of PC and Mac software applications and Google Business Suites Clear written and verbal communication skills Ability to operate with limited direction in a fast-paced environment Ability to travel to parks and represent our home office team professionally and effectively Familiarity with AI tools and emerging technologies (e.g., ChatGPT, automation tools, data analysis tools) and an interest in applying them to improve workflows and decision-making Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Northgate is also a proud participant of the E-Verify Program. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests memories that will last a lifetime! We don't do this as individuals, but as a passionate team that cares about making a difference in our guests' lives. We endeavor to be a highly effective, lean, and fast-moving organization. The Strategy & Operations Associate will work directly with the Chief Commercial Officer across a wide range of operational and strategic initiatives. This is a high-exposure, project-driven role within a growing multi-location hospitality platform. The position will work across operations, analytics, and new business initiatives. This is a full time, in-office role based in Grand Rapids, MI. Duties & Responsibilities
This role spans multiple areas of the business and will evolve over time. Responsibilities will include a mix of execution, analysis, and project work such as: Supporting operational initiatives across resort locations, including food & beverage, retail, and guest-facing activities Maintaining and refining standardized systems (menus, pricing structures, product assortments, etc.) Assisting with new business initiatives, including partnerships, third-party management opportunities, and new concepts (e.g., entertainment and events) Conducting research and translating ideas into clear, actionable plans Managing and progressing multiple projects simultaneously, often with limited structure Coordinating with on-site teams to support execution and ensure consistency across locations Education/Training/Experience
24 years of experience in operations, consulting, finance, or a related field Exposure to multi-location businesses, hospitality, or project-based work Qualifications/Requirements
Comfortable working across different types of problems and navigating ambiguity Thinks critically and asks strong follow-up questions Good attitude and work ethics with strong attention to detail Excellent organizational and process management skills Is comfortable working with data and drawing insights from it Takes ownership of work and follows through to completion Strong analytical and problem-solving skills Proficient knowledge of PC and Mac software applications and Google Business Suites Clear written and verbal communication skills Ability to operate with limited direction in a fast-paced environment Ability to travel to parks and represent our home office team professionally and effectively Familiarity with AI tools and emerging technologies (e.g., ChatGPT, automation tools, data analysis tools) and an interest in applying them to improve workflows and decision-making Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Northgate is also a proud participant of the E-Verify Program. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.