Business Development Center Representative

Serra Auto Campus is seeking a full-time Business Development Center (BDC) Representative to join our team. This role is responsible for engaging with guests to schedule vehicle maintenance and repair appointments while delivering a high level of customer service. Key Responsibilities Schedule service appointments for maintenance and repair needs Communicate with guests via phone, email, and text Follow up on inbound and outbound leads to ensure timely booking Maintain accurate records of customer interactions and appointments Collaborate with service advisors and management to optimize scheduling efficiency Route sales inquiry calls to the appropriate department Schedule Monday through Friday Rotating Saturday shifts shared among the team Qualifications Strong communication and customer service skills Ability to multitask in a fast‑paced environment Organized with attention to detail Dealership experience highly preferred, but not required Willingness to learn and be trained What We Offer Competitive compensation Training and development opportunities Team‑oriented work environment Career growth potential within Serra Auto Campus Serra Auto Campus is an equal‑opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. #J-18808-Ljbffr