Bi-Lingual Customer Support Representative
Kelly, Johnston, IA, United States
Bi-Lingual Customer Support Representative
We at Kelly hear you, and we're here for you! We're seeking a Bi-Lingual Customer Support Representative (fluent in both Spanish and English) to work at a premier manufacturing client in Johnston, IA. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity. Pay Rate: $20.50/hour
CONTRACT for 2 years Shift: Contact Center is open from 5am
5pm CST, Monday
Friday, candidates must be able to work ANY 8-hour shift within those hours Why you should apply to be Customer Support Representative: Competitive pay rate of $20.50/hour Opportunity to work with a respected industry leader in manufacturing Retention bonuses awarded after 6, 12, and 24 months of employment Pay increases at 6, 12, and 24 months based on performance and tenure Safe and professional work environment Exposure to advanced product and service support processes What's a typical day as Customer Support Representative? You'll be: Providing advanced product and service information to customers, channel partners, and company personnel Responding to complex customer questions and resolving escalated issues promptly Recording and processing custom or special orders, coordinating with internal teams as needed Making outbound calls to allocated customers to develop new relationships Acting as the first point of contact for resolving customer queries and complaints Scheduling follow-up actions and maintaining quality data in the CRM system Conducting interviews with customers to clarify requirements and collect detailed notes Providing exceptional service to encourage continued use of products/services Ensuring adherence to organizational policies, procedures, and relevant regulatory codes Obtaining supervisor or managerial authorization for any exceptions from mandatory procedures Participating in ongoing training and development activities to enhance own capabilities This job might be an outstanding fit if you: Are fluent in both Spanish and English Minimum of High School Diploma or GED Have 1-3 years of relevant customer support experience Demonstrate a customer-focused approach and build rapport easily Are comfortable leveraging digital communications and CRM systems Can manage buyer indifference and strengthen customer connections Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worryeven if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be Customer Support Representative today!
We at Kelly hear you, and we're here for you! We're seeking a Bi-Lingual Customer Support Representative (fluent in both Spanish and English) to work at a premier manufacturing client in Johnston, IA. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity. Pay Rate: $20.50/hour
CONTRACT for 2 years Shift: Contact Center is open from 5am
5pm CST, Monday
Friday, candidates must be able to work ANY 8-hour shift within those hours Why you should apply to be Customer Support Representative: Competitive pay rate of $20.50/hour Opportunity to work with a respected industry leader in manufacturing Retention bonuses awarded after 6, 12, and 24 months of employment Pay increases at 6, 12, and 24 months based on performance and tenure Safe and professional work environment Exposure to advanced product and service support processes What's a typical day as Customer Support Representative? You'll be: Providing advanced product and service information to customers, channel partners, and company personnel Responding to complex customer questions and resolving escalated issues promptly Recording and processing custom or special orders, coordinating with internal teams as needed Making outbound calls to allocated customers to develop new relationships Acting as the first point of contact for resolving customer queries and complaints Scheduling follow-up actions and maintaining quality data in the CRM system Conducting interviews with customers to clarify requirements and collect detailed notes Providing exceptional service to encourage continued use of products/services Ensuring adherence to organizational policies, procedures, and relevant regulatory codes Obtaining supervisor or managerial authorization for any exceptions from mandatory procedures Participating in ongoing training and development activities to enhance own capabilities This job might be an outstanding fit if you: Are fluent in both Spanish and English Minimum of High School Diploma or GED Have 1-3 years of relevant customer support experience Demonstrate a customer-focused approach and build rapport easily Are comfortable leveraging digital communications and CRM systems Can manage buyer indifference and strengthen customer connections Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worryeven if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be Customer Support Representative today!