Business Banking & Consumer Support Specialist I
M&T Bank Corporation, New York, NY, United States
Business Banking & Consumer Support Specialist I page is loaded## Business Banking & Consumer Support Specialist Iremote type:
Hybrid Positionlocations:
Getzville, NYtime type:
Full timeposted on:
Posted Todayjob requisition id:
R85105# **Overview:**Provide operations support to various areas of Business Banking and Consumer Collections.
Perform data-entry, and system maintenance, so that the supported team has the most up-to-date information on accounts.## **Primary Responsibilities:*** Perform data entry of various types of information, and from multiple sources (e.g., invoices, settlements); receive and verify accuracy of documents (e.g., titles).* Prepare/mail letters to attorney/trustee, customers, vendors or other third parties.* Process debt validations; create up to three response letters to customers disputing responsibility for a loan, along with providing documentation of the debt and track status.* Prepare Reaffirmation Agreements with supporting documents and mail to attorneys.* Prepare Proof of Claims (POC’s) for submission, including supporting documentation.* Assist in creating payment coupons and G/L tickets from trustee disbursements, arranging overpayments to be sent to trustee.* Prepare attorney referrals and assign to designated attorney.* Assigns matter number to case in preparation for billing/payment.* Contact outside vendors (e.g., insurance companies) to gather and/or provide information on accounts.* Prepare, send and track claim forms.* Perform skip tracing.* Prepare ticket work to allocate funds received, to ensure payment of expenses.* Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.* Promote an environment that supports belonging and reflects the M&T Bank brand.* Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.* Complete other related duties as assigned.## **Scope of Responsibilities:**This position has no customer contact or direct contact with attorneys; mostly email correspondence with attorneys and/or other external vendors.## Education and Experience Required:High School diploma/GED plus 1 year related experience.Proficient PC skills including word processing, spreadsheet and email software.## **Education and Experience Preferred:**Associate’s degree.Knowledge of M&T Bank systems.M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.31 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.# **Location**Getzville, New York, United States of AmericaGreat companies have an enduring sense of purpose. At M&T, our purpose is a simple one: **make a difference in people’s lives and uplift the communities we serve**. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. #J-18808-Ljbffr
Hybrid Positionlocations:
Getzville, NYtime type:
Full timeposted on:
Posted Todayjob requisition id:
R85105# **Overview:**Provide operations support to various areas of Business Banking and Consumer Collections.
Perform data-entry, and system maintenance, so that the supported team has the most up-to-date information on accounts.## **Primary Responsibilities:*** Perform data entry of various types of information, and from multiple sources (e.g., invoices, settlements); receive and verify accuracy of documents (e.g., titles).* Prepare/mail letters to attorney/trustee, customers, vendors or other third parties.* Process debt validations; create up to three response letters to customers disputing responsibility for a loan, along with providing documentation of the debt and track status.* Prepare Reaffirmation Agreements with supporting documents and mail to attorneys.* Prepare Proof of Claims (POC’s) for submission, including supporting documentation.* Assist in creating payment coupons and G/L tickets from trustee disbursements, arranging overpayments to be sent to trustee.* Prepare attorney referrals and assign to designated attorney.* Assigns matter number to case in preparation for billing/payment.* Contact outside vendors (e.g., insurance companies) to gather and/or provide information on accounts.* Prepare, send and track claim forms.* Perform skip tracing.* Prepare ticket work to allocate funds received, to ensure payment of expenses.* Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.* Promote an environment that supports belonging and reflects the M&T Bank brand.* Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.* Complete other related duties as assigned.## **Scope of Responsibilities:**This position has no customer contact or direct contact with attorneys; mostly email correspondence with attorneys and/or other external vendors.## Education and Experience Required:High School diploma/GED plus 1 year related experience.Proficient PC skills including word processing, spreadsheet and email software.## **Education and Experience Preferred:**Associate’s degree.Knowledge of M&T Bank systems.M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.31 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.# **Location**Getzville, New York, United States of AmericaGreat companies have an enduring sense of purpose. At M&T, our purpose is a simple one: **make a difference in people’s lives and uplift the communities we serve**. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. #J-18808-Ljbffr