Director of Customer Journey Insights
Virtual Vocations Inc, New York, NY, United States
A company is looking for a Director of Customer Journey & Ops Insights.
Key Responsibilities
Lead and develop the Customer Journey & Operational Insights team Set vision and priorities for identifying operational problems and improvement opportunities Drive customer journey mapping and ensure the identification of failure points affecting customer experience
Required Qualifications
Bachelor's degree required; MBA preferred Lean Six Sigma certification required (Green Belt; Black Belt preferred) 3+ years of people management experience 5+ years of experience in operational excellence or continuous improvement 5+ years of experience within financial services or similarly regulated industries
Lead and develop the Customer Journey & Operational Insights team Set vision and priorities for identifying operational problems and improvement opportunities Drive customer journey mapping and ensure the identification of failure points affecting customer experience
Required Qualifications
Bachelor's degree required; MBA preferred Lean Six Sigma certification required (Green Belt; Black Belt preferred) 3+ years of people management experience 5+ years of experience in operational excellence or continuous improvement 5+ years of experience within financial services or similarly regulated industries