Customer Service Representative
Quality Refrigerated Services, Inc., Spencer, IA, United States
Various Administrative Tasks
Specific Duties and Responsibilities
Coordinates and dispatches customers’ shipments.
Communicates to and coordinates with various warehouse/processing departments, customers and carriers all pertinent information regarding shipments and receipts.
Providing timely coverage of the telephone system along with other clerical duties.
Responds to inquiries, processing orders and handling complaints in a prompt, courteous and effective manner.
Ensuring that all shipping and receiving documents and functions are completed accurately and on time.
Communicates with customers as required and, in conjunction with the Warehouse / Processing Manager(s), develops inbound and outbound freight schedules.
Complete tasks assigned with Export such as but not limited to working with USDA, filling out certificates, traveling to local FSIS for signatures, and working under tight timelines.
Work Environment
Exposures to temperatures of an average of 38 to 28 degrees depending on the work assignment.
The employee may encounter wet floors and/or damp areas
The employee may encounter meat products including blood/fat pieces
Safety
The employee is required to follow all safety rules in place at the time of employment and encouraged to inform management of any perceived safety deficiencies.
Requirements
Must be able to verbally understand and execute work Instructions
Ability to operate computer / calculator, and phone systems
Ability to receive & communicate directions
Ability to perform data entry, file records, send emails, and faxes
Accounting background preferred
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Specific Duties and Responsibilities
Coordinates and dispatches customers’ shipments.
Communicates to and coordinates with various warehouse/processing departments, customers and carriers all pertinent information regarding shipments and receipts.
Providing timely coverage of the telephone system along with other clerical duties.
Responds to inquiries, processing orders and handling complaints in a prompt, courteous and effective manner.
Ensuring that all shipping and receiving documents and functions are completed accurately and on time.
Communicates with customers as required and, in conjunction with the Warehouse / Processing Manager(s), develops inbound and outbound freight schedules.
Complete tasks assigned with Export such as but not limited to working with USDA, filling out certificates, traveling to local FSIS for signatures, and working under tight timelines.
Work Environment
Exposures to temperatures of an average of 38 to 28 degrees depending on the work assignment.
The employee may encounter wet floors and/or damp areas
The employee may encounter meat products including blood/fat pieces
Safety
The employee is required to follow all safety rules in place at the time of employment and encouraged to inform management of any perceived safety deficiencies.
Requirements
Must be able to verbally understand and execute work Instructions
Ability to operate computer / calculator, and phone systems
Ability to receive & communicate directions
Ability to perform data entry, file records, send emails, and faxes
Accounting background preferred
#J-18808-Ljbffr