Director of Customer Loyalty
Virtual Vocations Inc, New York, NY, United States
A company is looking for a Director, Customer Loyalty & Churn Management.
Key Responsibilities
Define and own the enterprise retention strategy, churn targets, and roadmap Lead the evolution from reactive save models to proactive, predictive retention programs Partner with Marketing to develop and optimize retention and winback offers
Required Qualifications
10+ years of experience in customer retention, churn strategy, or related roles within telecom or recurring revenue businesses Proven track record of owning and improving churn and retention outcomes at scale Experience building and leading enterprise retention strategies, including save and winback programs Strong background in data-driven decision making, including churn analysis and LTV modeling Experience designing and scaling test-and-learn environments, including A/B testing
Define and own the enterprise retention strategy, churn targets, and roadmap Lead the evolution from reactive save models to proactive, predictive retention programs Partner with Marketing to develop and optimize retention and winback offers
Required Qualifications
10+ years of experience in customer retention, churn strategy, or related roles within telecom or recurring revenue businesses Proven track record of owning and improving churn and retention outcomes at scale Experience building and leading enterprise retention strategies, including save and winback programs Strong background in data-driven decision making, including churn analysis and LTV modeling Experience designing and scaling test-and-learn environments, including A/B testing