Senior Manager, Loyalty Operations
Virtual Vocations Inc, New York, NY, United States
A company is looking for a Senior Manager, Loyalty Operations.
Key Responsibilities
Lead customer retention strategies and oversee daily performance of retention teams Implement retention playbooks and analyze performance gaps to drive corrective actions Collaborate cross-functionally to enhance customer experience and refine save strategies
Required Qualifications
5-8+ years of experience in retention, loyalty, or customer save operations Proven track record in managing save rates and churn reduction Experience leading frontline save teams in ISP or telecom environments Familiarity with contact center technologies and CRM/billing platforms Experience with proactive retention strategies and outbound save campaigns
Lead customer retention strategies and oversee daily performance of retention teams Implement retention playbooks and analyze performance gaps to drive corrective actions Collaborate cross-functionally to enhance customer experience and refine save strategies
Required Qualifications
5-8+ years of experience in retention, loyalty, or customer save operations Proven track record in managing save rates and churn reduction Experience leading frontline save teams in ISP or telecom environments Familiarity with contact center technologies and CRM/billing platforms Experience with proactive retention strategies and outbound save campaigns