FCM Meetings & Events - Event Travel Consultant - Philadelphia, PA
Traveltechessentialist, Phila, PA, United States
FCM Meetings & Events - Event Travel Consultant - Philadelphia, PA
FCM Meetings & Events is seeking an Event Travel Consultant to support the delivery of seamless, policy‑compliant travel for live, virtual, and hybrid events. This role coordinates flights, accommodations, and ground transport while partnering closely with event managers, planners, and attendees.
Key Responsibilities
Assist event attendees with booking flights, accommodation, and ground transportation in line with event travel policies.
Ensure accurate ticketing and adherence to event deadlines and restrictions.
Track and manage booking status for all event attendees.
Liaise between attendees and meeting planners to gain approval for exceptions, special requests, or deviations.
Maintain clear, timely, and accurate internal documentation within meeting‑management systems.
Deliver professional, customer‑focused communication with clients, delegates, and internal stakeholders.
Respond to enquiries within agreed timeframes and ensure satisfaction with resolutions.
Support event‑related and general administrative tasks to maintain business operations.
Communicate proactively with lead planners and project teams before, during, and after events.
Participate in training and development opportunities as directed by the Business Leader.
Maintain compliance with company policies and employment regulations.
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
Experience & Qualifications
Must have GDS experience; Sabre experience strongly preferred.
Working knowledge of Microsoft Word, Excel, and PowerPoint.
Previous experience in travel management, demonstrating high‑touch service.
High school education required.
Experience in a service‑oriented industry with a focus on customer relationships.
Strong attention to detail and accuracy in high‑volume work.
Ability to manage multiple tasks and prioritize effectively.
Strong communication and problem‑solving skills.
Willingness to learn, grow, and take ownership of outcomes.
Ability to remain calm and positive in busy or high‑pressure situations.
Work Perks - What’s in it for you
Have fun.
Reward & Recognition.
Use your smarts.
Love for travel.
Personal connections.
Diversity, Equity & Inclusion.
A career, not a job.
We back our people all the way.
Giving Back.
Benefits Include
Paid Time Off: up to 15 vacation days (& additional days after 2 years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
Travel perks/discounts.
Health & Wellness Programs and Employee Financial Wellness Services.
National/International Award Nights and Conferences.
Health benefits including medical, dental, vision, gender‑affirming care, and fertility care.
Insurance including hospital indemnity, AD&D, critical illness, long‑term and short‑term disability.
Flexible Spending Accounts.
Employee Assistance Program.
401(k) program with partial match.
Tuition Reimbursement Program.
Employee Share Plan – ability to purchase company stock on the Australian Stock Exchange with partial company match, subject to terms and conditions.
Global career opportunities in a network of brands and businesses.
Location – Philadelphia, PA
Hourly pay rate:
$28.85 per hour plus commission/incentive earnings based on achievable targets.
We are an affirmative action and equal‑opportunity employer committed to providing a barrier‑free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com.
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Key Responsibilities
Assist event attendees with booking flights, accommodation, and ground transportation in line with event travel policies.
Ensure accurate ticketing and adherence to event deadlines and restrictions.
Track and manage booking status for all event attendees.
Liaise between attendees and meeting planners to gain approval for exceptions, special requests, or deviations.
Maintain clear, timely, and accurate internal documentation within meeting‑management systems.
Deliver professional, customer‑focused communication with clients, delegates, and internal stakeholders.
Respond to enquiries within agreed timeframes and ensure satisfaction with resolutions.
Support event‑related and general administrative tasks to maintain business operations.
Communicate proactively with lead planners and project teams before, during, and after events.
Participate in training and development opportunities as directed by the Business Leader.
Maintain compliance with company policies and employment regulations.
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
Experience & Qualifications
Must have GDS experience; Sabre experience strongly preferred.
Working knowledge of Microsoft Word, Excel, and PowerPoint.
Previous experience in travel management, demonstrating high‑touch service.
High school education required.
Experience in a service‑oriented industry with a focus on customer relationships.
Strong attention to detail and accuracy in high‑volume work.
Ability to manage multiple tasks and prioritize effectively.
Strong communication and problem‑solving skills.
Willingness to learn, grow, and take ownership of outcomes.
Ability to remain calm and positive in busy or high‑pressure situations.
Work Perks - What’s in it for you
Have fun.
Reward & Recognition.
Use your smarts.
Love for travel.
Personal connections.
Diversity, Equity & Inclusion.
A career, not a job.
We back our people all the way.
Giving Back.
Benefits Include
Paid Time Off: up to 15 vacation days (& additional days after 2 years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
Travel perks/discounts.
Health & Wellness Programs and Employee Financial Wellness Services.
National/International Award Nights and Conferences.
Health benefits including medical, dental, vision, gender‑affirming care, and fertility care.
Insurance including hospital indemnity, AD&D, critical illness, long‑term and short‑term disability.
Flexible Spending Accounts.
Employee Assistance Program.
401(k) program with partial match.
Tuition Reimbursement Program.
Employee Share Plan – ability to purchase company stock on the Australian Stock Exchange with partial company match, subject to terms and conditions.
Global career opportunities in a network of brands and businesses.
Location – Philadelphia, PA
Hourly pay rate:
$28.85 per hour plus commission/incentive earnings based on achievable targets.
We are an affirmative action and equal‑opportunity employer committed to providing a barrier‑free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com.
#J-18808-Ljbffr