Senior Director, Cloud Operations
Hirebridge, WorkFromHome, FL, United States
Senior Director, Cloud Operations
Bring your best and truest self. At Greenway Health, we celebrate our differences and build a culture of belonging while advancing healthier communities, successful providers, and empowered patients. We are united in our goal to build the future of healthcare technology. Join us.
Job Description
The Director, Cloud Operations leads cloud operations and production support functions, ensuring system reliability, performance, and operational efficiency. This role stabilizes and improves production environments while driving operational discipline, automation, and measurable service improvements. They may also lead targeted transformation initiatives where foundational capabilities or processes need to be established.
Essential Duties & Responsibilities
Production Operations & Support
- Own end-to-end production support across all customer-facing and internal platforms
- Ensure high availability, performance, and recoverability of systems
- Establish and enforce incident management, problem management, and change control disciplines
- Drive measurable improvements in uptime, MTTR, and change success rates
Cloud & Infrastructure Leadership
- Lead multi-cloud and/or hybrid cloud operations strategy
- Ensure secure, scalable, and cost-optimized infrastructure environments
- Drive infrastructure automation and Infrastructure-as-Code adoption
- Oversee capacity planning, performance optimization, and resiliency engineering
Systems Engineering & Networking
- Oversee systems engineering standards, patching, configuration management, and platform lifecycle management
- Lead enterprise networking strategy, reliability, and modernization initiatives
- Reduce single points of failure and operational risk exposure
Operational Excellence & Transformation
- Build and mature SRE and observability practices
- Implement monitoring, alerting, and automation frameworks
- Establish operational KPIs and executive dashboards
- Partner cross-functionally with Engineering, Security, and Product teams to improve production readiness
Leadership & Culture
- Build, mentor, and retain a high-performing operations organization
- Establish clear accountability, ownership, and performance standards
- Foster a culture of urgency, collaboration, and continuous improvement
Skills & Requirements
Education and Experience
- Bachelor’s degree or equivalent experience
- Eight (8) to Twelve (12)+ years of experience in cloud, infrastructure, or operations, systems engineering, or production operations.
- Three (3) to five (5)+ years of people leadership experience
- Experience leading enterprise-scale cloud environments
- Experience leading transformation or large-scale operational change
- Deep expertise in AWS, Azure, or hybrid environments
- Experience leading production support and cloud environments at scale.
- Experience improving operational stability, service performance, and automation practices.
Knowledge, Skills, and Abilities
- Knowledge of cloud infrastructure, production operations, and platform support.
- Knowledge of incident, problem, and change management disciplines.
- Knowledge of systems engineering, networking, observability, and Infrastructure-as-Code practices.
- Skill in leading teams, driving operational improvements, and managing cross-functional partnerships.
- Ability to improve reliability, performance, and operational discipline in a fast-paced environment.
Work Environment & Physical Demands
- Primarily a sedentary role; requires being seated for majority of workday.
- Requires regular keyboard typing and monitoring computer screens for extended periods.
- Ability to listen and speak clearly to customers and associates.
Benefits
- Competitive pay
- Medical, dental, and vision benefits
- Matching 401(k)
- Generous paid time-off programs
- Education reimbursement
- Growth potential for your career
- Corporate discounts
While this position is primarily remote, residents within a 26-mile radius of our corporate office (4301 Boy Scout Blvd, Tampa, FL 33607) will be required to work in a hybrid capacity, working on-site part of the week and remotely the remainder.
If you are a resident of a state that requires pay transparency, please email to receive compensation and benefits information for this role. Include the Job ID in the subject line.
Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status.