Senior Customer Advocacy Lead – Escalations & Public Trust

A leading mortgage services company seeks a Customer Advocacy Lead in Fort Mill, SC. The role involves managing complex cases, enhancing case quality, and collaborating with multiple departments. Ideal candidates should have over 8 years in mortgage servicing with strong analytical and communication skills. The position emphasizes coaching and process improvement within a supportive, inclusive culture. The offered salary ranges from $73,900 to $98,500 annually, with a comprehensive benefits package available. #J-18808-Ljbffr