Collections Specialist - Madison, WI (On-site)
Gainwell Technologies, Madison, WI, United States
Summary
Join Gainwell Technologies and be part of a team that helps support essential financial operations with accuracy, professionalism, and care. As a Collections Specialist, you will play an important role in resolving outstanding account balances, documenting account activity, and delivering a positive customer experience while following established compliance standards. This is a great opportunity for someone who enjoys customer interaction, problem‑solving, and working in a structured, team-focused environment.
Your role in our mission
Manage inbound and outbound account communications to resolve outstanding balances and support timely account resolution.
Document customer interactions, payment arrangements, and account updates accurately in client systems.
Review loan and account details to confirm accuracy, authorization, and compliance with client guidelines.
Use approved tools and systems to process updates, support payment activity, and maintain complete account records.
Provide professional, respectful service while balancing quality, productivity, and compliance expectations.
What we’re looking for
At least 2 years of experience in collections, credit, account resolution, or related financial operations.
Familiarity with the Fair Debt Collection Practices Act (FDCPA) and other related compliance standards.
Experience handling inbound and outbound calls, preferably in a high‑volume or automated dialing environment.
Strong communication, negotiation, and customer service skills with the ability to manage sensitive conversations professionally.
Proficiency with Microsoft Office and the ability to learn and navigate business systems quickly and accurately.
What you should expect in this role
100% onsite role located at 313 Blettner Blvd., Madison, WI 53784.
Full‑time schedule, Monday through Friday, during standard Central Time business hours.
A collaborative work environment focused on quality, compliance, and continuous improvement.
Ongoing training and development to support your success and long‑term growth.
A comprehensive benefits package including health, dental, vision, 401(k) with company match, paid time off, and company‑observed holidays.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.”
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Your role in our mission
Manage inbound and outbound account communications to resolve outstanding balances and support timely account resolution.
Document customer interactions, payment arrangements, and account updates accurately in client systems.
Review loan and account details to confirm accuracy, authorization, and compliance with client guidelines.
Use approved tools and systems to process updates, support payment activity, and maintain complete account records.
Provide professional, respectful service while balancing quality, productivity, and compliance expectations.
What we’re looking for
At least 2 years of experience in collections, credit, account resolution, or related financial operations.
Familiarity with the Fair Debt Collection Practices Act (FDCPA) and other related compliance standards.
Experience handling inbound and outbound calls, preferably in a high‑volume or automated dialing environment.
Strong communication, negotiation, and customer service skills with the ability to manage sensitive conversations professionally.
Proficiency with Microsoft Office and the ability to learn and navigate business systems quickly and accurately.
What you should expect in this role
100% onsite role located at 313 Blettner Blvd., Madison, WI 53784.
Full‑time schedule, Monday through Friday, during standard Central Time business hours.
A collaborative work environment focused on quality, compliance, and continuous improvement.
Ongoing training and development to support your success and long‑term growth.
A comprehensive benefits package including health, dental, vision, 401(k) with company match, paid time off, and company‑observed holidays.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.”
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