Relationship Banker I (Forrest City Branch)
Regions Bank, Forrest City, AR, United States
Overview
At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience, both on the cash line and on the phone, and contributing to improving the financial wellness of our customers. The purpose of this role is to create meaningful personal connections with customers while processing transactions, identify ways for Regions to meet customer needs, and assist in resolving end to end customer service inquiries. This role offers an exciting opportunity for candidates with prior teller, limited banking, or some retail sales experience who are interested in beginning a career with opportunities for growth, development, and upward mobility. Regions is dedicated to safeguarding private and personally identifiable information; information submitted will be stored in accordance with regulatory requirements and Regions’ retention schedule for a minimum of three years. You may review or update your information by visiting the careers section of the system.
Primary Responsibilities
Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs (deposits, withdrawals, payments, and other typical teller transactions).
Answers customer inquiries regarding products and services and fulfills basic servicing requests (new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution).
Develops relationships with customers, remaining well-informed about the customer’s relationship with the bank.
Educates customers on standard consumer products and digital solutions (mobile, online, and ATM offerings).
Assists branch and team members with basic tasks to aid in customer problem resolution.
Refers customers to internal experts when more complex financial goals and needs are recognized.
Follows bank processes and procedures, adheres to applicable laws and regulations, and helps manage operational risk as a member of the branch team.
Helps achieve branch targets by identifying customer needs and providing appropriate guidance on Regions’ solutions.
May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs.
This position requires tracking overtime hours (over 40 per week) and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible.
Requirements
High School Diploma or GED
Ability to work Saturdays as needed
Ability to handle cash and process cash transactions
Ability to communicate in person, on the phone, and through electronic channels
Ability to use a computer frequently, including typing and sustained attention to a monitor
Ability to walk and stand for extended periods
Ability to lift up to twenty (20) pounds
Preferences
One (1) year of banking, cash-handling, and/or customer service experience
Skills And Competencies
Ability to adhere to policies, procedures, and guidelines
Ability to assist customers with digital banking offerings
Ability to handle multiple priorities simultaneously
Ability to oversee large sums of cash
Strong customer focus and relationship-building skills
Position Type Full time
Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include experience, skills, knowledge, contribution, job location and performance in the job role. Pay will vary among individuals within the same job. The information below is based on the Metropolitan Statistical Area Market Range where the position is located.
Minimum
Job Range Target:
$34,056.95 USD
Median
$40,316.80 USD
Incentive Plans
This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.
Benefits Information Regions offers a benefits package that is flexible, comprehensive and recognizes that one size does not fit all for benefits-eligible associates. The following is a synopsis of benefits offered for informational purposes and is not a complete summary of plan terms and conditions.
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Benefits and plans may be changed, amended, or terminated for all or any class of associates at any time. To learn more about Regions’ benefits, please visit the Regions benefits page.
Location Details Forrest City, Arkansas
Equal Opportunity Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active longer due to business need and may be closed at any time thereafter at the discretion of the company.
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Primary Responsibilities
Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs (deposits, withdrawals, payments, and other typical teller transactions).
Answers customer inquiries regarding products and services and fulfills basic servicing requests (new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution).
Develops relationships with customers, remaining well-informed about the customer’s relationship with the bank.
Educates customers on standard consumer products and digital solutions (mobile, online, and ATM offerings).
Assists branch and team members with basic tasks to aid in customer problem resolution.
Refers customers to internal experts when more complex financial goals and needs are recognized.
Follows bank processes and procedures, adheres to applicable laws and regulations, and helps manage operational risk as a member of the branch team.
Helps achieve branch targets by identifying customer needs and providing appropriate guidance on Regions’ solutions.
May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs.
This position requires tracking overtime hours (over 40 per week) and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible.
Requirements
High School Diploma or GED
Ability to work Saturdays as needed
Ability to handle cash and process cash transactions
Ability to communicate in person, on the phone, and through electronic channels
Ability to use a computer frequently, including typing and sustained attention to a monitor
Ability to walk and stand for extended periods
Ability to lift up to twenty (20) pounds
Preferences
One (1) year of banking, cash-handling, and/or customer service experience
Skills And Competencies
Ability to adhere to policies, procedures, and guidelines
Ability to assist customers with digital banking offerings
Ability to handle multiple priorities simultaneously
Ability to oversee large sums of cash
Strong customer focus and relationship-building skills
Position Type Full time
Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include experience, skills, knowledge, contribution, job location and performance in the job role. Pay will vary among individuals within the same job. The information below is based on the Metropolitan Statistical Area Market Range where the position is located.
Minimum
Job Range Target:
$34,056.95 USD
Median
$40,316.80 USD
Incentive Plans
This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.
Benefits Information Regions offers a benefits package that is flexible, comprehensive and recognizes that one size does not fit all for benefits-eligible associates. The following is a synopsis of benefits offered for informational purposes and is not a complete summary of plan terms and conditions.
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Benefits and plans may be changed, amended, or terminated for all or any class of associates at any time. To learn more about Regions’ benefits, please visit the Regions benefits page.
Location Details Forrest City, Arkansas
Equal Opportunity Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active longer due to business need and may be closed at any time thereafter at the discretion of the company.
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