Customer Service Representative
Quality Packaging & Supplies Inc., Oxnard, CA, United States
Quality Packaging & Supplies Inc. (QPS), located in Southern California, has been a trusted provider of packaging and logistics solutions since 1993. Originally catering to local farms, QPS has grown to serve a variety of industries, including agriculture, foodservice, and more, while maintaining a boutique and customer-focused approach. With multiple fulfillment facilities and a dedicated delivery fleet across California, QPS combines strategic reach with operational efficiency. Our expert team collaborates with clients to create custom packaging solutions that optimize resources and meet unique business needs. QPS is committed to helping businesses enhance their packaging processes, from established programs to innovative ideas.
Role Description This is a full-time, on-site role for Customer Service Representative. The CSR will be responsible for managing relationships with existing clients, ensuring customer satisfaction, and identifying new business opportunities. The day-to-day tasks will include communicating with clients to understand their packaging needs and inventory status, providing product recommendations and quotes, coordinating order fulfillment, and resolving any issues or concerns.
Qualifications
Skills in Customer Service, Customer Support, and Customer Satisfaction
Proficiency in ensuring positive Customer Experience and maintaining high Customer Satisfaction
Strong interpersonal and communication skills for handling inquiries and concerns professionally
Ability to work effectively in an on-site team environment in a fast-paced setting
Strong customer service and relationship management skills
Organizational and multitasking abilities
Attention to detail and problem-solving skills
Knowledge of packaging industry and products is a plus
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Role Description This is a full-time, on-site role for Customer Service Representative. The CSR will be responsible for managing relationships with existing clients, ensuring customer satisfaction, and identifying new business opportunities. The day-to-day tasks will include communicating with clients to understand their packaging needs and inventory status, providing product recommendations and quotes, coordinating order fulfillment, and resolving any issues or concerns.
Qualifications
Skills in Customer Service, Customer Support, and Customer Satisfaction
Proficiency in ensuring positive Customer Experience and maintaining high Customer Satisfaction
Strong interpersonal and communication skills for handling inquiries and concerns professionally
Ability to work effectively in an on-site team environment in a fast-paced setting
Strong customer service and relationship management skills
Organizational and multitasking abilities
Attention to detail and problem-solving skills
Knowledge of packaging industry and products is a plus
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