Collections Specialist
The McAlear Group, Maumee, OH, United States
This position is for a motivated and detail-oriented individual to join our team. The primary responsibility of this role is to make outbound calls to customers with overdue payments, negotiate repayment plans, and ensure timely collection of outstanding balances.
Essential Job Duties & Responsibilities
Contact customers with overdue payments to discuss outstanding balances.
Aid and guidance to customers experiencing financial difficulties, helping them find viable solutions to meet their obligations.
Maintain accurate and up-to-date records of all interactions with customers, including notes on payment arrangements and promises to pay.
Ensure compliance with all relevant laws and regulations governing debt collection practices.
Collaborate with internal teams to relay important information regarding customer accounts and ensure a coordinated approach to collections.
AR Cash receipts, Orders on Hold, Web payments and Special Orders.
Non-Essential Job Duties & Responsibilities
Assist with process improvement initiatives within the collections and accounts receivable function.
Provide backup support for billing, cash application, or accounts receivable posting as needed.
Participate in system testing or upgrades (e.g., ERP, collections software).
Generate and distribute ad hoc reports for management, including aging analysis and collection performance metrics.
Support audit requests by gathering documentation related to customer accounts and payment history.
Collaborate with sales, customer service, and operations teams to improve customer account resolution processes.
Maintain and update customer contact information and account notes in internal systems.
Assist in training new team members or cross-training within the department.
Participate in department meetings, training sessions, and professional development activities.
Contribute to the development or maintenance of standard operating procedures (SOPs).
Support special projects assigned by management.
Perform light administrative duties, such as filing, scanning, and document management.
Physical Demands & Work Environment
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift fifteen pounds at times.
Competency, Knowledge, Skills & Abilities
Previous experience in collections is preferred.
Excellent verbal communication skills and the ability to effectively negotiate and build rapport with customers.
Strong problem-solving skills and the ability to find mutually beneficial solutions for both the customer and the company.
Detail-oriented with the ability to maintain accurate records and follow established processes.
A compassionate approach to understanding customers' financial situations and a commitment to finding fair and reasonable solutions.
Ability to adapt to different customer personalities and situations.
Education & Experience - Required
HS Diploma or Equivalent
Education & Experience - Preferred
Microsoft GP experience.
Previous experience in collections.
The McAlear Group offers a full range of benefits for eligible employees including 401k, health and life insurance, Employee Assistance Program (EAP), disability coverage, and PTO.
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Essential Job Duties & Responsibilities
Contact customers with overdue payments to discuss outstanding balances.
Aid and guidance to customers experiencing financial difficulties, helping them find viable solutions to meet their obligations.
Maintain accurate and up-to-date records of all interactions with customers, including notes on payment arrangements and promises to pay.
Ensure compliance with all relevant laws and regulations governing debt collection practices.
Collaborate with internal teams to relay important information regarding customer accounts and ensure a coordinated approach to collections.
AR Cash receipts, Orders on Hold, Web payments and Special Orders.
Non-Essential Job Duties & Responsibilities
Assist with process improvement initiatives within the collections and accounts receivable function.
Provide backup support for billing, cash application, or accounts receivable posting as needed.
Participate in system testing or upgrades (e.g., ERP, collections software).
Generate and distribute ad hoc reports for management, including aging analysis and collection performance metrics.
Support audit requests by gathering documentation related to customer accounts and payment history.
Collaborate with sales, customer service, and operations teams to improve customer account resolution processes.
Maintain and update customer contact information and account notes in internal systems.
Assist in training new team members or cross-training within the department.
Participate in department meetings, training sessions, and professional development activities.
Contribute to the development or maintenance of standard operating procedures (SOPs).
Support special projects assigned by management.
Perform light administrative duties, such as filing, scanning, and document management.
Physical Demands & Work Environment
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift fifteen pounds at times.
Competency, Knowledge, Skills & Abilities
Previous experience in collections is preferred.
Excellent verbal communication skills and the ability to effectively negotiate and build rapport with customers.
Strong problem-solving skills and the ability to find mutually beneficial solutions for both the customer and the company.
Detail-oriented with the ability to maintain accurate records and follow established processes.
A compassionate approach to understanding customers' financial situations and a commitment to finding fair and reasonable solutions.
Ability to adapt to different customer personalities and situations.
Education & Experience - Required
HS Diploma or Equivalent
Education & Experience - Preferred
Microsoft GP experience.
Previous experience in collections.
The McAlear Group offers a full range of benefits for eligible employees including 401k, health and life insurance, Employee Assistance Program (EAP), disability coverage, and PTO.
#J-18808-Ljbffr