Customer Service Representative
Customer Contact Services, Winston Salem, NC, United States
Overview
Customer Contact Services (CCS) is a growing and dynamic contact center dedicated to delivering exceptional telephone answering and customer support services. We take pride in creating a positive, team-oriented workplace where employees are supported, valued, and encouraged to grow. If you are looking for an opportunity to join a company that values collaboration, professionalism, and strong customer service, we would love to hear from you.
In this role, you will support our automotive division, CTI, which partners with dealerships across the country to improve performance, streamline operations, and increase profitability. Through advanced telecommunications technology, complete inbound call coverage, and targeted outbound campaigns, CTI helps dealerships strengthen customer engagement, optimize appointment scheduling, and drive measurable business results.
Automotive experience is not required for this role.
Employees are required to access the CCS work environment using their personal computers during the initial 90 to 180 days of their employment.
Responsibilities
Answer incoming calls in a timely manner
Identify caller’s needs for call resolution
Provide customers with product information and automotive services
Set service appointments for automotive dealerships
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving services
Adhering to company scripts and procedures to ensure consistency
Accurately process online reservations
Accurately document call information and interactions
Identify and escalate issues to supervisors
Maintain Quality Assurance standards
Ongoing training for all CCS client programs and accounts
Deliver exceptional customer service to all callers
Other duties as assigned
Qualifications
G.E.D. or higher education level
One year of call center or customer service experience
Understanding of basic computer hardware, software, and general systems
Computer navigation & typing skills to manage multiple programs, platforms, and systems
Ability to identify, understand, and protect confidential information
Knowledge of customer service principles, including assessing customer needs, meeting quality standards for services, and evaluation of customer satisfaction
Excellent written communication and documentation skills
Strong verbal communication skills, including a thorough understanding of the content and structure of the English language, including word meanings, spelling, and grammatical rules
Strong problem-solving skills and attention to detail
Availability Needed
Monday – Friday and every other Saturday
1:00pm – 7:00pm CST
15-30 hours per week
Equipment Requirements
Keyboard - F1 - F12 keys, Page Up/Page Down
Two monitors
Webcam
Ability to connect to internet via an ethernet cord (WIFI not permitted)
Wired USB Headset
Windows 10 or Windows 11
8 GB of RAM or more (Installed Physical Memory)
Intel i3 or AMD Ryzen 3 CPU or better
Why Join Us?
A fun, fast-paced, and supportive work environment
Opportunities for professional growth and advancement
Comprehensive training to enhance your skills
The chance to make a direct impact through exceptional service
Work remotely
Benefits
Bonus opportunities for performance and outbound projects
Work from home
Medical insurance
Dental and Vision insurance
401k
Paid time off
Life insurance
Holiday incentive pay
Employee events and activities
Advancement opportunities
Training is Monday through Friday, 9:30pm - 4:00pm, April 27th through May 8th.
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In this role, you will support our automotive division, CTI, which partners with dealerships across the country to improve performance, streamline operations, and increase profitability. Through advanced telecommunications technology, complete inbound call coverage, and targeted outbound campaigns, CTI helps dealerships strengthen customer engagement, optimize appointment scheduling, and drive measurable business results.
Automotive experience is not required for this role.
Employees are required to access the CCS work environment using their personal computers during the initial 90 to 180 days of their employment.
Responsibilities
Answer incoming calls in a timely manner
Identify caller’s needs for call resolution
Provide customers with product information and automotive services
Set service appointments for automotive dealerships
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving services
Adhering to company scripts and procedures to ensure consistency
Accurately process online reservations
Accurately document call information and interactions
Identify and escalate issues to supervisors
Maintain Quality Assurance standards
Ongoing training for all CCS client programs and accounts
Deliver exceptional customer service to all callers
Other duties as assigned
Qualifications
G.E.D. or higher education level
One year of call center or customer service experience
Understanding of basic computer hardware, software, and general systems
Computer navigation & typing skills to manage multiple programs, platforms, and systems
Ability to identify, understand, and protect confidential information
Knowledge of customer service principles, including assessing customer needs, meeting quality standards for services, and evaluation of customer satisfaction
Excellent written communication and documentation skills
Strong verbal communication skills, including a thorough understanding of the content and structure of the English language, including word meanings, spelling, and grammatical rules
Strong problem-solving skills and attention to detail
Availability Needed
Monday – Friday and every other Saturday
1:00pm – 7:00pm CST
15-30 hours per week
Equipment Requirements
Keyboard - F1 - F12 keys, Page Up/Page Down
Two monitors
Webcam
Ability to connect to internet via an ethernet cord (WIFI not permitted)
Wired USB Headset
Windows 10 or Windows 11
8 GB of RAM or more (Installed Physical Memory)
Intel i3 or AMD Ryzen 3 CPU or better
Why Join Us?
A fun, fast-paced, and supportive work environment
Opportunities for professional growth and advancement
Comprehensive training to enhance your skills
The chance to make a direct impact through exceptional service
Work remotely
Benefits
Bonus opportunities for performance and outbound projects
Work from home
Medical insurance
Dental and Vision insurance
401k
Paid time off
Life insurance
Holiday incentive pay
Employee events and activities
Advancement opportunities
Training is Monday through Friday, 9:30pm - 4:00pm, April 27th through May 8th.
#J-18808-Ljbffr