Customer Service Representative
SBM Management Services, LP, San Mateo, CA, United States
Title
Customer Service Representative
Job Overview The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.
Roles & Responsibilities
Perform all duties listed on the daily schedule
Operate motorized cleaning equipment
Maintain daily upkeep of assigned area
Report incidents and hazardous conditions to supervisor
Comply with safety rules, policies, and procedures
Perform work assignments in a team with other employees
Maintain clean work area
Follow all protocols, company procedures, policies, and rules
Take direction and respond to supervision
Talk with lead, supervisor, co‑workers, managers, and customers in a professional manner
Fill in during staff shortage
Support shift lead in completing punch‑list items
Use proper personal protective equipment
Present a professional appearance and conduct
Understand customer service and satisfaction
Understand reporting systems and the environment
Education and/or Experience No specific education requirement; 3-6 months training or experience preferred, or an equivalent combination of education and experience.
Certificates, Licenses, Registrations May be required to hold a valid driver’s license. Completed all safety and task training certifications. Forklift certification may also be required.
Knowledge, Skills, and Abilities
Bilingual a plus
Ability to read and interpret instructions, procedures, manuals, and other documents
Strong verbal and written communication skills
Knowledge of cleaning methods and equipment and willingness to share with team
Knowledge of the upkeep and care of cleaning equipment
Knowledge of cleaning compounds and chemicals, and their safe, efficient use
Supervisory Responsibilities This position has no supervisory responsibilities.
Physical Demands & Work Environment The physical demands described here are representative of those that must be met to successfully perform the essential functions. The employee is frequently required to sit, talk, or listen and must be able to lift or move up to 35 pounds. Reasonable accommodations may be made for individuals with disabilities. The work environment may involve exposure to cleaning chemicals and noise.
Compensation and Shift Shift: Monday‑Friday, 7:00 pm–3:30 am Hourly rate: $19.00–$20.00
Benefits SBM offers comprehensive benefit packages. For information about SBM’s benefits, please visit SBM’s website at www.sbmmanagement.com/careers.
SBM Management Services, LP and its affiliates are proud to be equal‑opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.
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Job Overview The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.
Roles & Responsibilities
Perform all duties listed on the daily schedule
Operate motorized cleaning equipment
Maintain daily upkeep of assigned area
Report incidents and hazardous conditions to supervisor
Comply with safety rules, policies, and procedures
Perform work assignments in a team with other employees
Maintain clean work area
Follow all protocols, company procedures, policies, and rules
Take direction and respond to supervision
Talk with lead, supervisor, co‑workers, managers, and customers in a professional manner
Fill in during staff shortage
Support shift lead in completing punch‑list items
Use proper personal protective equipment
Present a professional appearance and conduct
Understand customer service and satisfaction
Understand reporting systems and the environment
Education and/or Experience No specific education requirement; 3-6 months training or experience preferred, or an equivalent combination of education and experience.
Certificates, Licenses, Registrations May be required to hold a valid driver’s license. Completed all safety and task training certifications. Forklift certification may also be required.
Knowledge, Skills, and Abilities
Bilingual a plus
Ability to read and interpret instructions, procedures, manuals, and other documents
Strong verbal and written communication skills
Knowledge of cleaning methods and equipment and willingness to share with team
Knowledge of the upkeep and care of cleaning equipment
Knowledge of cleaning compounds and chemicals, and their safe, efficient use
Supervisory Responsibilities This position has no supervisory responsibilities.
Physical Demands & Work Environment The physical demands described here are representative of those that must be met to successfully perform the essential functions. The employee is frequently required to sit, talk, or listen and must be able to lift or move up to 35 pounds. Reasonable accommodations may be made for individuals with disabilities. The work environment may involve exposure to cleaning chemicals and noise.
Compensation and Shift Shift: Monday‑Friday, 7:00 pm–3:30 am Hourly rate: $19.00–$20.00
Benefits SBM offers comprehensive benefit packages. For information about SBM’s benefits, please visit SBM’s website at www.sbmmanagement.com/careers.
SBM Management Services, LP and its affiliates are proud to be equal‑opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.
#J-18808-Ljbffr