Lead Outreach Specialist
AlterMe Device(s). The Limited, Lehi, UT, United States
Lehi, United States | Posted on 04/02/2026
Designed by the World’s Leading Health Experts for Proven Results.
Our science-backed system is developed alongside world-renowned experts in weight loss, fitness, nutrition, sleep, and human performance, bringing you the most advanced, personalized approach to lasting results.
Overview As a Lead Engagement Specialist, you will serve as the first point of contact for our customers throughout their DNA journey. You will play a critical role in delivering a seamless customer experience — from the moment a kit is ordered to the scheduling of a personalized consultation with one of our Fitness Advisors.
Responsibilities
Conduct daily outreach to customers via text and other communication channels to maintain engagement and ensure a positive experience
Guide customers through the DNA kit return process, ensuring timely delivery back to our lab
Answer customer questions promptly and professionally, providing clear and helpful information at every stage
Monitor customer progress and proactively follow up with those who need additional support or reminders
Schedule consultations with Fitness Advisors once DNA results are ready, coordinating seamlessly between the customer and the advisory team
Maintain accurate records of all customer interactions and appointment statuses
Qualifications
Strong written communication skills with a friendly, professional tone
Highly organized with the ability to manage a large volume of customer touchpoints daily
Self-motivated and comfortable working independently
Experience in customer service, sales support, or a similar customer-facing role preferred
Passion for health, fitness, and wellness is a plus
Daily collaboration with
like-minded, high-performing teammates
Mentorship and leadership training from seasoned entrepreneurs
Be part of a
mission-driven company
helping people live better lives
Hands-on experience at a
high-growth startup
backed by world-class leadership
#J-18808-Ljbffr
Designed by the World’s Leading Health Experts for Proven Results.
Our science-backed system is developed alongside world-renowned experts in weight loss, fitness, nutrition, sleep, and human performance, bringing you the most advanced, personalized approach to lasting results.
Overview As a Lead Engagement Specialist, you will serve as the first point of contact for our customers throughout their DNA journey. You will play a critical role in delivering a seamless customer experience — from the moment a kit is ordered to the scheduling of a personalized consultation with one of our Fitness Advisors.
Responsibilities
Conduct daily outreach to customers via text and other communication channels to maintain engagement and ensure a positive experience
Guide customers through the DNA kit return process, ensuring timely delivery back to our lab
Answer customer questions promptly and professionally, providing clear and helpful information at every stage
Monitor customer progress and proactively follow up with those who need additional support or reminders
Schedule consultations with Fitness Advisors once DNA results are ready, coordinating seamlessly between the customer and the advisory team
Maintain accurate records of all customer interactions and appointment statuses
Qualifications
Strong written communication skills with a friendly, professional tone
Highly organized with the ability to manage a large volume of customer touchpoints daily
Self-motivated and comfortable working independently
Experience in customer service, sales support, or a similar customer-facing role preferred
Passion for health, fitness, and wellness is a plus
Daily collaboration with
like-minded, high-performing teammates
Mentorship and leadership training from seasoned entrepreneurs
Be part of a
mission-driven company
helping people live better lives
Hands-on experience at a
high-growth startup
backed by world-class leadership
#J-18808-Ljbffr