Collections Specialist
Johnson County Community College, Overland Park, KS, United States
Johnson County Community College
Position: Collections Specialist
Department: Finance & Administrative Services
Type of Position: Part‑time Regular
Exemption Status: Non‑Exempt
Work Schedule, Hours per week: Monday–Friday, 8 AM–5 PM, 25 hours per week
Opportunity for hybrid schedule: No
Starting Salary Range: $16.31–$20.77 (based on experience)
Position Summary The Collections Specialist is primarily responsible for internal collection efforts within the Bursar's Office. Responsibilities include communicating with students, companies, and collection agencies to aid in the recovery of past‑due student and non‑student accounts, managing holds, and counseling students on payment options. The Collections Specialist also assists the Billing & Accounts Receivable Coordinator with external collection efforts and reporting.
Required Qualifications
High School Diploma or equivalent.
Two years of collections or related work experience.
Customer service experience and ability to de‑escalate challenging interactions.
Strong interpersonal, written, and verbal communication skills.
Effective time and resource management skills.
Demonstrated ability to define problems, collect and analyze data, and implement appropriate solutions.
Demonstrated ability to complete work with accuracy and thoroughness.
Demonstrated ability to maintain confidentiality.
Ability to effectively use integrated administrative computer systems and train users.
Ability to work in multiple information systems simultaneously.
Proficiency with Microsoft Office (Excel, Outlook, Work).
Preferred Qualifications
Previous student account experience.
Experience with Banner and TouchNet systems.
Position Details
Perform Internal Collection Activities
Proactively communicate with students in past‑due status via phone, email, and mail. Place holds on eligible past‑due accounts and review aging reports to continuously monitor past‑due accounts.
Communicate regularly and effectively with staff and other departments to research and resolve student account and payment disputes.
Counsel students on payment options based on student goals and enrollment deadlines.
Assist Billing & Accounts Receivable Coordinator in monitoring past‑due status of non‑student accounts, including sending notices via email or mail.
Support External Collections Efforts
Assist in requests for information from collections agencies. Communicate payments and changes in past‑due status to collection agencies.
Add collection fees and support Billing & AR Coordinator in maintaining accurate records.
Monitor collection laws and recommend procedural changes to ensure compliance.
Collaborate with Bursar Office staff to ensure accurate posting of payments received from Collections Agencies.
Support Bursar Office Operations
Work proactively, in an innovative manner, to improve communications and collections efforts.
Assist the Billing & AR Coordinator in reporting on and monitoring the effectiveness of collections efforts.
Assist in writing off uncollectible accounts. Provide coverage of office phone lines and the collections mailbox.
Selection Requirements To be considered for this position, an application, resume, and cover letter are required.
Benefits – Part‑time Regular Employees
Optional retirement plan access
Personal annual leave
14 days of paid holidays
Full tuition reduction for JCCC credit courses (for employee and eligible dependents)
Free access to the gym on campus for all employees and dependents
Discount to the Hiersteiner Child Development Center
And many more!
Equal Employment Opportunity JCCC is an equal opportunity employer and equal access institution. JCCC does not discriminate on the basis of sex, race, color, national origin, ancestry, disability, age, religion, marital status, parental status, military status, veteran status, sexual orientation, gender identity, genetic information or other factors that cannot be lawfully considered in its programs and activities, which includes employment and admissions, in accordance with Titles VI and VII of the Civil Rights Act of 1964, the Equal Pay Act of 1963, the Age Discrimination in Employment Act of 1967, the Age Discrimination Act of 1975, Executive Order 11246, Title IX of the Education Amendments of 1972, Section 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, the Vietnam Era Veteran’s Readjustment Assistance Act, the Jobs for Veterans Act of 2002, the Kansas Acts Against Discrimination and all other applicable civil rights and nondiscrimination laws. Inquiries concerning JCCC’s compliance with its nondiscrimination policies (including Title IX, Title VI and Section 504 inquiries) may be referred to a Title IX Coordinator (TitleIX@jccc.edu), or Director of Human Resources, or the Dean of Students and Learner Engagement at Johnson County Community College, 12345 College Blvd, Overland Park, KS 66210, 913‑469‑8500; or to Office for Civil Rights, Kansas City Office, U.S. Department of Education, One Petticoat Lane, 1010 Walnut Street, Suite 320, Kansas City, MO 64106, Telephone: 816‑268‑0550, Facsimile: 816‑268‑0559, Email to: OCR.KansasCity@ed.gov.
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Department: Finance & Administrative Services
Type of Position: Part‑time Regular
Exemption Status: Non‑Exempt
Work Schedule, Hours per week: Monday–Friday, 8 AM–5 PM, 25 hours per week
Opportunity for hybrid schedule: No
Starting Salary Range: $16.31–$20.77 (based on experience)
Position Summary The Collections Specialist is primarily responsible for internal collection efforts within the Bursar's Office. Responsibilities include communicating with students, companies, and collection agencies to aid in the recovery of past‑due student and non‑student accounts, managing holds, and counseling students on payment options. The Collections Specialist also assists the Billing & Accounts Receivable Coordinator with external collection efforts and reporting.
Required Qualifications
High School Diploma or equivalent.
Two years of collections or related work experience.
Customer service experience and ability to de‑escalate challenging interactions.
Strong interpersonal, written, and verbal communication skills.
Effective time and resource management skills.
Demonstrated ability to define problems, collect and analyze data, and implement appropriate solutions.
Demonstrated ability to complete work with accuracy and thoroughness.
Demonstrated ability to maintain confidentiality.
Ability to effectively use integrated administrative computer systems and train users.
Ability to work in multiple information systems simultaneously.
Proficiency with Microsoft Office (Excel, Outlook, Work).
Preferred Qualifications
Previous student account experience.
Experience with Banner and TouchNet systems.
Position Details
Perform Internal Collection Activities
Proactively communicate with students in past‑due status via phone, email, and mail. Place holds on eligible past‑due accounts and review aging reports to continuously monitor past‑due accounts.
Communicate regularly and effectively with staff and other departments to research and resolve student account and payment disputes.
Counsel students on payment options based on student goals and enrollment deadlines.
Assist Billing & Accounts Receivable Coordinator in monitoring past‑due status of non‑student accounts, including sending notices via email or mail.
Support External Collections Efforts
Assist in requests for information from collections agencies. Communicate payments and changes in past‑due status to collection agencies.
Add collection fees and support Billing & AR Coordinator in maintaining accurate records.
Monitor collection laws and recommend procedural changes to ensure compliance.
Collaborate with Bursar Office staff to ensure accurate posting of payments received from Collections Agencies.
Support Bursar Office Operations
Work proactively, in an innovative manner, to improve communications and collections efforts.
Assist the Billing & AR Coordinator in reporting on and monitoring the effectiveness of collections efforts.
Assist in writing off uncollectible accounts. Provide coverage of office phone lines and the collections mailbox.
Selection Requirements To be considered for this position, an application, resume, and cover letter are required.
Benefits – Part‑time Regular Employees
Optional retirement plan access
Personal annual leave
14 days of paid holidays
Full tuition reduction for JCCC credit courses (for employee and eligible dependents)
Free access to the gym on campus for all employees and dependents
Discount to the Hiersteiner Child Development Center
And many more!
Equal Employment Opportunity JCCC is an equal opportunity employer and equal access institution. JCCC does not discriminate on the basis of sex, race, color, national origin, ancestry, disability, age, religion, marital status, parental status, military status, veteran status, sexual orientation, gender identity, genetic information or other factors that cannot be lawfully considered in its programs and activities, which includes employment and admissions, in accordance with Titles VI and VII of the Civil Rights Act of 1964, the Equal Pay Act of 1963, the Age Discrimination in Employment Act of 1967, the Age Discrimination Act of 1975, Executive Order 11246, Title IX of the Education Amendments of 1972, Section 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, the Vietnam Era Veteran’s Readjustment Assistance Act, the Jobs for Veterans Act of 2002, the Kansas Acts Against Discrimination and all other applicable civil rights and nondiscrimination laws. Inquiries concerning JCCC’s compliance with its nondiscrimination policies (including Title IX, Title VI and Section 504 inquiries) may be referred to a Title IX Coordinator (TitleIX@jccc.edu), or Director of Human Resources, or the Dean of Students and Learner Engagement at Johnson County Community College, 12345 College Blvd, Overland Park, KS 66210, 913‑469‑8500; or to Office for Civil Rights, Kansas City Office, U.S. Department of Education, One Petticoat Lane, 1010 Walnut Street, Suite 320, Kansas City, MO 64106, Telephone: 816‑268‑0550, Facsimile: 816‑268‑0559, Email to: OCR.KansasCity@ed.gov.
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