Business Account Specialist - SMB
Verizon, Irving, TX, United States
Position Overview
As a Business Account Specialist - SMB, you will be part of the Business Markets Inside Base Management Team. Your responsibilities will include making proactive outbound calls to Verizon’s small‑business customers to ensure their accounts are in good standing and to provide them with the most current offers, plans, and services available.
What You’ll Be Doing
Welcome & Onboarding: verifying products, positioning value‑added services, and ensuring a seamless new customer experience. Expertly guide customers through their first bill, confidently explaining complex charges like proration, one‑time activation fees, and device promotion timelines to eliminate "bill shock." Actively prospect within existing customer accounts for new business needs, employee hires, and referrals during these interactions.
Base Management Outbound: Execute curated campaigns and the outbound base offer strategy—determined by Marketing—for strategic upgrades, plan migrations, and special product and service offers. Actively prospect and qualify existing customers for new business needs, employee hires, and referrals during these interactions.
Value Reinforcement & Right‑Sizing: Be well‑versed in Verizon’s product catalog (including FWA and OneTalk) to right‑size accounts, add necessary features organically when requested by the customer, and explain the value of free resources like the Small Business Digital Ready program.
What We’re Looking For Required Skills & Competencies
Prospecting & Opportunity Generation: Active business identification to uncover secondary opportunities such as new business needs, potential employee hires for the customer’s business, and referral leads for new accounts.
Speaking Over the Phone & Value Reinforcement: Product & solution fluency to "right‑size" accounts, add necessary features, and clearly explain the value of free resources such as the Small Business Digital Ready program.
Winning the First 60 Seconds (Building Trust & Authority): Expert‑level billing acumen and clarity to analyze and articulate complex financial details during welcome and onboarding conversations.
De‑escalation & Empathy: Interpersonal de‑escalation skills to transform potential frustration into a moment of delight, establishing a positive foundation for the business relationship.
System Navigation: Efficient, multi‑platform navigation to maintain call momentum during critical first minutes.
Preferred Qualifications
Bachelor’s degree or four years of work or military experience.
One or more years of relevant work experience.
Customer service experience.
Business‑to‑business sales experience and business acumen.
Experience handling inbound and outbound customer calls.
Ability to work effectively as a team player and independently in a hybrid work environment.
Location & Work Arrangement Hybrid role in Irving, TX. Requires three days per week on site at the Irving office. Employees are responsible for maintaining compliance with hybrid work policies.
Hours Scheduled weekly hours: 40.
Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or any other legally protected characteristic.
Benefits & Compensation External candidates may be eligible for up to $2,500 sign‑on bonus. Benefits include medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, group home & auto insurance, a matched 401(k) plan, up to 8 company‑paid holidays, up to 6 personal days, paid parental leave, adoption assistance, tuition assistance, and other incentives. Newly hired employees receive up to 15 days of vacation per year, growing with additional service. Compensation is incentive‑based with potential to earn more.
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What You’ll Be Doing
Welcome & Onboarding: verifying products, positioning value‑added services, and ensuring a seamless new customer experience. Expertly guide customers through their first bill, confidently explaining complex charges like proration, one‑time activation fees, and device promotion timelines to eliminate "bill shock." Actively prospect within existing customer accounts for new business needs, employee hires, and referrals during these interactions.
Base Management Outbound: Execute curated campaigns and the outbound base offer strategy—determined by Marketing—for strategic upgrades, plan migrations, and special product and service offers. Actively prospect and qualify existing customers for new business needs, employee hires, and referrals during these interactions.
Value Reinforcement & Right‑Sizing: Be well‑versed in Verizon’s product catalog (including FWA and OneTalk) to right‑size accounts, add necessary features organically when requested by the customer, and explain the value of free resources like the Small Business Digital Ready program.
What We’re Looking For Required Skills & Competencies
Prospecting & Opportunity Generation: Active business identification to uncover secondary opportunities such as new business needs, potential employee hires for the customer’s business, and referral leads for new accounts.
Speaking Over the Phone & Value Reinforcement: Product & solution fluency to "right‑size" accounts, add necessary features, and clearly explain the value of free resources such as the Small Business Digital Ready program.
Winning the First 60 Seconds (Building Trust & Authority): Expert‑level billing acumen and clarity to analyze and articulate complex financial details during welcome and onboarding conversations.
De‑escalation & Empathy: Interpersonal de‑escalation skills to transform potential frustration into a moment of delight, establishing a positive foundation for the business relationship.
System Navigation: Efficient, multi‑platform navigation to maintain call momentum during critical first minutes.
Preferred Qualifications
Bachelor’s degree or four years of work or military experience.
One or more years of relevant work experience.
Customer service experience.
Business‑to‑business sales experience and business acumen.
Experience handling inbound and outbound customer calls.
Ability to work effectively as a team player and independently in a hybrid work environment.
Location & Work Arrangement Hybrid role in Irving, TX. Requires three days per week on site at the Irving office. Employees are responsible for maintaining compliance with hybrid work policies.
Hours Scheduled weekly hours: 40.
Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or any other legally protected characteristic.
Benefits & Compensation External candidates may be eligible for up to $2,500 sign‑on bonus. Benefits include medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, group home & auto insurance, a matched 401(k) plan, up to 8 company‑paid holidays, up to 6 personal days, paid parental leave, adoption assistance, tuition assistance, and other incentives. Newly hired employees receive up to 15 days of vacation per year, growing with additional service. Compensation is incentive‑based with potential to earn more.
#J-18808-Ljbffr