Technical Service Representative - Construction
Bostik, Washington, District of Columbia, United States
Overview
Reports to the Director of Technical Services Job Summary The Technical Service Representative I will provide product training and support to our Technical Service Department across North America. They will work on assigned projects including down-channel training to drive new business, hands-on demonstration training, training content creation, jobsite visits, competitor benchmarking, new product development with field trials. The Technical Service Representative I will assist the Technical Service team with customer complaint resolution testing and validations and assist with customer calls and inquires. This position will have no direct reports at this time. Up to 50% travel within the USA, primarily around NE US. Responsibilities
Training and Technical Support – 70% Responsible for technical support for our C&C customers. Down-channel contractor training to drive new business. Respond to customers in need of jobsite visits and training. Responsible for organization and execution of hands-on demonstrations of Bostik products Collaborate with R&D on testing of field samples and new product development application needs. Benchmarking: hands-on evaluation work of Bostik products versus competition Preparation of samples for laboratory testing (if needed) Use team-oriented problem solving to help identify and solve product issues Maintain Bostik Academy (training facility) in a safe and orderly manner Practice and enforce safe work habits in accordance with OSHA and EPA guidelines and Bostik specific Employee Health and Safety (EHS) expectations Technical Writing / Complaint Resolution – 20% Organizes and analyzes data to explain conclusions and outcomes internally. Technical writing – letters and reports Complaint resolution through Salesforce.com in conjunction with Sales Technical Phone Support – 10% Technical phone support as needed Qualifications
Minimum 5-10 years in construction Minimum HS diploma and Post HS technical school strongly preferred / Bachelor degree preferred Experience in the flooring/construction field Strong writing and computer skills Accuracy and attention to detail Proficient with computer software applications (Microsoft Word, Excel, Powerpoint, etc.) Excellent communication both verbally and in writing in order to effectively communicate project results to collaborative team Experience in construction trades preferred Physical Demands / Working Conditions
Must be able to remain in a stationary position up to 50% of the time Moves equipment weighing up to 57 pounds Positions self to install, demo and test product
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Reports to the Director of Technical Services Job Summary The Technical Service Representative I will provide product training and support to our Technical Service Department across North America. They will work on assigned projects including down-channel training to drive new business, hands-on demonstration training, training content creation, jobsite visits, competitor benchmarking, new product development with field trials. The Technical Service Representative I will assist the Technical Service team with customer complaint resolution testing and validations and assist with customer calls and inquires. This position will have no direct reports at this time. Up to 50% travel within the USA, primarily around NE US. Responsibilities
Training and Technical Support – 70% Responsible for technical support for our C&C customers. Down-channel contractor training to drive new business. Respond to customers in need of jobsite visits and training. Responsible for organization and execution of hands-on demonstrations of Bostik products Collaborate with R&D on testing of field samples and new product development application needs. Benchmarking: hands-on evaluation work of Bostik products versus competition Preparation of samples for laboratory testing (if needed) Use team-oriented problem solving to help identify and solve product issues Maintain Bostik Academy (training facility) in a safe and orderly manner Practice and enforce safe work habits in accordance with OSHA and EPA guidelines and Bostik specific Employee Health and Safety (EHS) expectations Technical Writing / Complaint Resolution – 20% Organizes and analyzes data to explain conclusions and outcomes internally. Technical writing – letters and reports Complaint resolution through Salesforce.com in conjunction with Sales Technical Phone Support – 10% Technical phone support as needed Qualifications
Minimum 5-10 years in construction Minimum HS diploma and Post HS technical school strongly preferred / Bachelor degree preferred Experience in the flooring/construction field Strong writing and computer skills Accuracy and attention to detail Proficient with computer software applications (Microsoft Word, Excel, Powerpoint, etc.) Excellent communication both verbally and in writing in order to effectively communicate project results to collaborative team Experience in construction trades preferred Physical Demands / Working Conditions
Must be able to remain in a stationary position up to 50% of the time Moves equipment weighing up to 57 pounds Positions self to install, demo and test product
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