Regional Director of Operations, Mental Health

Regional Director Of Operations, Mental Health Division

Stepping Stone is a dynamic and growing organization dedicated to providing high-quality, person-centered care inside skilled nursing facilities. We are excited to launch a new initiative to bring exceptional mental health services directly to residents within skilled nursing facilities throughout Ohio. This program will address a critical need and enhance the well-being of vulnerable individuals in our communities.

Position Summary

Stepping Stone is seeking a visionary and experienced Director of Mental Health Operations to lead the development, implementation, and ongoing management of our innovative mental health program within skilled nursing facilities across Ohio. This is a unique opportunity to build a program from the ground up and make a significant impact on the lives of nursing home residents. The Director will be responsible for establishing and overseeing all aspects of the program, ensuring the delivery of tailored, high-quality mental health services in collaboration with nursing home administrative teams and facility psychiatrists. This role requires strong leadership, operational expertise, clinical understanding, and exceptional relationship-building skills.

Job Type: Full-time

Pay: $95,000.00 - $118,000.00 per year

Schedule: Monday to Friday

Work Location: Hybrid remote in North Royalton, OH 44133

Benefits: 401(k), 401(k) matching, dental insurance, employee assistance program, flexible schedule, flexible spending account, health insurance, health savings account, life insurance, loan forgiveness, paid time off, professional development assistance, referral program, retirement plan, tuition reimbursement, vision insurance

Responsibilities

• Program Development and Implementation:
• Traveling to all facilities for implimentation and maintenance of the programs.
• Lead the development of comprehensive mental health program materials, workflows, and protocols tailored to the unique needs of skilled nursing home residents.
• Collaborate closely with nursing home administrative teams to understand their specific needs and develop customized program offerings.
• Establish clear program goals, objectives, and Key Performance Indicators (KPIs) to measure program success and impact.
• Develop and implement efficient processes for service delivery, documentation, and communication.
• Ensure compliance with all relevant state and federal regulations, as well as CARF standards.
• Clinical Collaboration:
• Work closely and collaboratively with facility psychiatrists to ensure seamless and integrated mental health care for residents.
• Establish effective communication channels and protocols for collaborative treatment planning and case consultation.
• Facilitate regular communication and meetings between the mental health team and the facility psychiatrist.
• Team Leadership and Management:
• Recruit, hire, onboard, and train a high-performing team of mental health professionals (e.g., therapists, counselors, social workers) to serve multiple skilled nursing facility locations.
• Provide ongoing supervision, support, and professional development opportunities for the team.
• Foster a positive, collaborative, and ethical work environment.
• Manage team schedules and ensure adequate staffing levels across all participating facilities.
• Budget and Resource Management:
• Develop and manage the program budget, ensuring fiscal responsibility and efficient allocation of resources.
• Monitor program expenditures and identify opportunities for cost-effectiveness.
• Oversee the procurement of necessary program supplies and equipment.
• Relationship Management:
• Build and maintain strong, positive relationships with nursing home administrators, staff, and other key stakeholders.
• Serve as the primary point of contact for program-related inquiries and concerns from nursing home partners.
• Proactively address any challenges or issues to ensure the smooth operation and success of the program within each facility.
• Conduct regular site visits and meetings to maintain strong partnerships and assess program effectiveness.
• Quality Improvement and Compliance:
• Establish and implement a robust quality improvement program to monitor the effectiveness and impact of mental health services.
• Collect and analyze data to track progress towards program goals and identify areas for improvement.
• Ensure the program operates in compliance with all relevant regulations, licensing requirements, and CARF standards.
• Prepare for and participate in any required audits or reviews.
• Reporting and Communication:
• Develop and present regular reports on program activities, outcomes, and KPIs to Stepping Stone leadership.
• Communicate effectively with internal teams and external stakeholders regarding program updates and progress.

Qualifications

• LNHA preferred
• Minimum of five (5) years of progressive leadership and management experience in a behavioral health setting.
• Experience working within or in collaboration with skilled nursing facilities or long-term care settings is highly preferred.
• Strong understanding of the mental health needs of older adults and individuals in long-term care.
• Proven ability to develop, implement, and manage new programs and initiatives.
• Demonstrated experience in recruiting, hiring, training, and supervising clinical staff.
• Excellent communication, interpersonal, and relationship-building skills.
• Strong organizational, problem-solving, and decision-making abilities.
• Experience managing budgets and financial resources effectively.
• Knowledge of relevant state and federal regulations and CARF standards.
• Proficiency in electronic health records (EHR) and other relevant technology.
• Valid driver's license and reliable transportation for travel throughout Ohio.

Personal Attributes

• Visionary and strategic thinker with a passion for improving mental health care.
• Highly motivated and self-directed with the ability to work independently.
• Strong ethical compass and commitment to person-centered care.
• Adaptable and flexible in a dynamic and evolving environment.
• Excellent collaboration and team-building skills.
• Demonstrated ability to build trust and rapport with diverse individuals.