Account Support Representative

Next Horizon Group, a sales and marketing firm based in Scranton, needs an Account Support Representative focused on AT&T Fiber. You connect customers to high-speed AT&T Fiber internet through detailed consultations that emphasize reliable home connectivity. With consistent sales presence, thoughtful sales conversations, and dedicated account stewardship, the Account Support Representative becomes a contributor to Scranton and AT&T Fiber’s expansion. As an Account Support Representative, you’ll partner with customers to manage each account, recommend AT&T Fiber solutions, and ensure services evolve with customer demands. The Account Support Representative will then balance account responsibilities with sales conversations, helping customers explore upgrades while maintaining account records. By strengthening each account and supporting sales initiatives, the Account Support Representative contributes to long-term customer satisfaction. Core Functions of the Account Support Representative Support Scranton households through in‑person conversations that make AT&T Fiber options clear, simple, and easy to choose. Recommend the best AT&T Fiber plan by reviewing each home’s usage patterns and coordinating the right account setup. Build trust with a friendly, professional approach that helps residents feel confident in their AT&T Fiber decisions. Break down AT&T Fiber advantages in everyday language that supports smooth sales discussions and informed account choices. Conduct account reviews to identify adjustments, upgrades, or retention opportunities that strengthen long‑term satisfaction. Follow up after installation to confirm service success, answer account questions, and introduce new AT&T Fiber sales opportunities. Education & Experience Needed for the Account Support Representative High school diploma or GED preferred. Experience with account management or sales is a plus. Preferred Skills for the Account Support Representative Quick learner who adapts account details to support confident sales guidance. Organized and keeps account follow‑ups and sales activity consistent. Friendly presence that builds trust during account reviews and sales discussions. Ability to simplify AT&T Fiber choices for a clean account and sales clarity.