After Sales Support Specialists
YANMAR America, Adairsville, GA, United States
Overview
After-Sales Support Specialist — Adairsville, GA | Full-Time
Yanmar is looking for a
technically skilled and customer-focused After-Sales Support Specialist
to support our Industrial Engine customers and distributors. In this role, you’ll serve as the primary after-sales contact for key OEM and distributor partners, helping troubleshoot technical issues, evaluate warranty claims, and ensure customers receive exceptional support.
If you enjoy solving complex technical problems, working directly with customers, and collaborating with engineering and global teams, this could be a great fit.
What You\'ll Do
Serve as the primary after-sales technical contact for strategic OEM and distributor customers
Review and process warranty claims while ensuring compliance with company policies
Troubleshoot engine issues and support customers with diagnostics and repair guidance
Identify trends in warranty claims and product performance and share insights with internal teams
Provide technical training and guidance to customers on warranty processes and service procedures
Visit customer sites when needed to assist with troubleshooting, repairs, audits, or investigations
Partner with Sales, Engineering, and global teams in Japan to resolve technical issues and support continuous improvement
Support ECU/ECM programming and other diagnostic functions when required
Lead regular check-ins with customers to review issues, solutions, and action plans
What We\'re Looking For
Hands-on experience diagnosing and repairing diesel engines or heavy equipment
Strong troubleshooting and problem-solving skills
Ability to communicate technical information clearly with customers and internal teams
Comfortable working with diagnostic tools and service equipment
Ability to manage multiple issues and maintain strong customer relationships
Willingness to travel occasionally to support customers (about 10% travel)
Technical Experience Experience working with equipment such as:
Industrial diesel engines
Agricultural or construction equipment
Marine engines
Heavy-duty or automotive systems
Familiarity with
diagnostic tools, CAN bus systems, or electronic engine controls
is highly valued.
Qualifications
Bachelor’s degree preferred, or equivalent combination of education and experience
Minimum 3 years of hands-on technical or diagnostic experience in a service, dealer, or manufacturing environment
Experience with Microsoft Office tools; CRM experience such as Salesforce is a plus
Bilingual English/Japanese is a plus but not required
Why Join Yanmar At Yanmar, you’ll work alongside a global team dedicated to innovation, reliability, and customer success. This role offers the opportunity to work directly with customers, solve real-world technical challenges, and contribute to the ongoing improvement of our engine products.
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. This job description also does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of job change.
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Yanmar is looking for a
technically skilled and customer-focused After-Sales Support Specialist
to support our Industrial Engine customers and distributors. In this role, you’ll serve as the primary after-sales contact for key OEM and distributor partners, helping troubleshoot technical issues, evaluate warranty claims, and ensure customers receive exceptional support.
If you enjoy solving complex technical problems, working directly with customers, and collaborating with engineering and global teams, this could be a great fit.
What You\'ll Do
Serve as the primary after-sales technical contact for strategic OEM and distributor customers
Review and process warranty claims while ensuring compliance with company policies
Troubleshoot engine issues and support customers with diagnostics and repair guidance
Identify trends in warranty claims and product performance and share insights with internal teams
Provide technical training and guidance to customers on warranty processes and service procedures
Visit customer sites when needed to assist with troubleshooting, repairs, audits, or investigations
Partner with Sales, Engineering, and global teams in Japan to resolve technical issues and support continuous improvement
Support ECU/ECM programming and other diagnostic functions when required
Lead regular check-ins with customers to review issues, solutions, and action plans
What We\'re Looking For
Hands-on experience diagnosing and repairing diesel engines or heavy equipment
Strong troubleshooting and problem-solving skills
Ability to communicate technical information clearly with customers and internal teams
Comfortable working with diagnostic tools and service equipment
Ability to manage multiple issues and maintain strong customer relationships
Willingness to travel occasionally to support customers (about 10% travel)
Technical Experience Experience working with equipment such as:
Industrial diesel engines
Agricultural or construction equipment
Marine engines
Heavy-duty or automotive systems
Familiarity with
diagnostic tools, CAN bus systems, or electronic engine controls
is highly valued.
Qualifications
Bachelor’s degree preferred, or equivalent combination of education and experience
Minimum 3 years of hands-on technical or diagnostic experience in a service, dealer, or manufacturing environment
Experience with Microsoft Office tools; CRM experience such as Salesforce is a plus
Bilingual English/Japanese is a plus but not required
Why Join Yanmar At Yanmar, you’ll work alongside a global team dedicated to innovation, reliability, and customer success. This role offers the opportunity to work directly with customers, solve real-world technical challenges, and contribute to the ongoing improvement of our engine products.
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. This job description also does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of job change.
#J-18808-Ljbffr