Strategic Account Operations Manager
McKesson Corporation, Columbus, OH, United States
Key Responsibilities
Serves as primary point of contact for day-to-day oversight and management of multiple, complex and strategic accounts, and ensures account satisfaction and engagement in support of account retention Accountable for the successful management of all account contract deliverables within contract terms and review of account invoices against contractual obligations for accuracy and validation Serves as initial point of contact for day-to-day program support and issues, researches and communicates corrective actions to resolve increasingly complex account problems directly, escalates concerns effectively when appropriate, and/or engages internal teams to assist as needed Documents and maintains program plans, measures progress towards account goals and objectives, and manages risk/mitigation plans Drives a culture of continuous improvement and operational excellence by leading process improvement initiatives and promoting best practices within the team to ensure a consistent, high quality and repeatable account experience Proactively utilizes data, working with internal and/or account data teams, to anticipate and evaluate trends/risks and make appropriate recommendations for accounts Proactively applies industry, customer experience management, and program optimization knowledge, engaging with internal/external stakeholders, to improve customer satisfaction and provide recommendations based on business needs and program goals Maintains strong, collaborative working relationships across CMM and McKesson, works with internal teams to assist in meeting account requirements, and leads activities among supporting teams Acts as a resource for colleagues with less experience and serves as an advisor on smaller account activities including issue resolution Participates in and/or leads special initiatives strategic to overall business and/or product line Travel to client sites and industry events (approximately 10-15%). About You
You love working with people - both colleagues and clients - in a fast-paced, entrepreneurial environment. You have a healthy mix of left-brain (detail-oriented and analytical) and right-brain (charismatic and collaborative). You take a data-driven approach to understanding your clients and are always up-to-date on industry trends. You are results-oriented, self-motivated, and have a high level of initiative. Bachelor's degree or equivalent At least 7 years of customer management experience, with a record of results in retaining and growing client accounts Great communicator, either one-on-one, in writing, and in formal presentations, with clinical, operational, IT, and executive clients Ready to have an immediate impact on multiple client relationships Top-notch strategic acumen, problem-solving, and analytical ability Demonstrated success in supporting a complex sales process Critical Skills
Proven problem-solving skills Ability to build trust and credibility across all levels Composure and diplomacy under pressure when resolving urgent customer issues Strategic and creative thinker with confidence in sharing ideas Skilled at prioritizing multiple deliverables in cross-functional environments Strong project and process management expertise Experience in strategic customer relationship and experience management Proficient in contract/SLA oversight, risk mitigation, and solution optimization Effective task delegation and team coordination Strong data acumen Working knowledge of Salesforce (SFDC) preferred Compensation
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $100,500 - $167,500 Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Accessibility & Disability Accommodations
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.
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Serves as primary point of contact for day-to-day oversight and management of multiple, complex and strategic accounts, and ensures account satisfaction and engagement in support of account retention Accountable for the successful management of all account contract deliverables within contract terms and review of account invoices against contractual obligations for accuracy and validation Serves as initial point of contact for day-to-day program support and issues, researches and communicates corrective actions to resolve increasingly complex account problems directly, escalates concerns effectively when appropriate, and/or engages internal teams to assist as needed Documents and maintains program plans, measures progress towards account goals and objectives, and manages risk/mitigation plans Drives a culture of continuous improvement and operational excellence by leading process improvement initiatives and promoting best practices within the team to ensure a consistent, high quality and repeatable account experience Proactively utilizes data, working with internal and/or account data teams, to anticipate and evaluate trends/risks and make appropriate recommendations for accounts Proactively applies industry, customer experience management, and program optimization knowledge, engaging with internal/external stakeholders, to improve customer satisfaction and provide recommendations based on business needs and program goals Maintains strong, collaborative working relationships across CMM and McKesson, works with internal teams to assist in meeting account requirements, and leads activities among supporting teams Acts as a resource for colleagues with less experience and serves as an advisor on smaller account activities including issue resolution Participates in and/or leads special initiatives strategic to overall business and/or product line Travel to client sites and industry events (approximately 10-15%). About You
You love working with people - both colleagues and clients - in a fast-paced, entrepreneurial environment. You have a healthy mix of left-brain (detail-oriented and analytical) and right-brain (charismatic and collaborative). You take a data-driven approach to understanding your clients and are always up-to-date on industry trends. You are results-oriented, self-motivated, and have a high level of initiative. Bachelor's degree or equivalent At least 7 years of customer management experience, with a record of results in retaining and growing client accounts Great communicator, either one-on-one, in writing, and in formal presentations, with clinical, operational, IT, and executive clients Ready to have an immediate impact on multiple client relationships Top-notch strategic acumen, problem-solving, and analytical ability Demonstrated success in supporting a complex sales process Critical Skills
Proven problem-solving skills Ability to build trust and credibility across all levels Composure and diplomacy under pressure when resolving urgent customer issues Strategic and creative thinker with confidence in sharing ideas Skilled at prioritizing multiple deliverables in cross-functional environments Strong project and process management expertise Experience in strategic customer relationship and experience management Proficient in contract/SLA oversight, risk mitigation, and solution optimization Effective task delegation and team coordination Strong data acumen Working knowledge of Salesforce (SFDC) preferred Compensation
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $100,500 - $167,500 Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Accessibility & Disability Accommodations
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.
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