Campaign Operations Specialist
AbbVie, Mettawa, IL, United States
Campaign Operations Specialist – Responsibilities
Day‑to‑day management and oversight of medium‑high complex brand CRM engagements, including developing project plans, creating status reports, conducting weekly status meetings, and ensuring on‑time, flawless execution of brand CRM programs.
Learn the business of the respective therapeutic areas and brands.
Collaborate with multiple departments and agencies throughout project development and implementation to keep projects on time and meet all requirements.
Proactively manage workload and continuously seek ways to improve brand campaigns to meet brand objectives by reviewing campaign performance, identifying optimization opportunities, and communicating them to the marketing team.
Develop and maintain project documents, timelines, proofing checklists and status reports; maintain minute‑by‑minute knowledge of all work in progress, identify risks and ways to mitigate issues.
Partner with cross‑functional and agency teams to create processes to capture requirements, obtain approvals, document metadata, and verify data elements needed to execute campaigns.
Document change requests, notify the team, and understand timeline implications; seek standardization, automation, and process improvement wherever possible to deliver faster, better, cheaper year‑over‑year.
Prepare quarterly campaign audits and performance SLAs and review them with the Associate Director.
Identify issues or concerns with cross‑functional and agency partners, determine root causes, and recommend corrective action when necessary.
Monitor campaign performance and proactively provide recommendations to increase engagement.
Participate in planning with brands, internal teams, and agency partners; maintain check‑ins to track actual activity and manage resources accordingly.
Prepare well‑organized, clear, and concise communications and set clear expectations; create quarterly business reviews with brand and omnichannel leaders.
Key AbbVie Leadership Competencies
Positive “all for one” approach to team deliverables and priorities.
Builds strong relationships to enable higher performance.
Rapid learning, grasps the essence, and can change course quickly where indicated.
Raises the bar and is never satisfied with the status quo.
Creates a learning environment and is open to suggestions.
Embraces ideas of others, nurtures innovation, and manages innovation to reality.
Qualifications
Bachelor’s Degree in Business or Marketing.
3‑5 years of experience in Database Marketing, CRM, Email, Digital, Direct Mail, or 1:1 marketing.
Minimum 3 years of hands‑on work experience in client service, account, or response management disciplines.
Digital marketing or interactive agency experience is a plus.
Ability to lead multiple projects simultaneously in a fast‑paced, dynamic environment.
Excellent written, verbal, and interpersonal communication skills.
Analytical ability to identify optimization opportunities and program‑related issues.
Enthusiastic, solution‑oriented attitude in accepting new work or challenges.
Excellent knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
Additional Information – Compensation & Benefits
The compensation range described below reflects the range of possible base pay compensation that AbbVie believes in good faith it will pay for this role at the time of posting based on the job grade. Individual compensation within this range depends on many factors including geographic location and may be modified in the future.
We offer a comprehensive benefits package that includes paid time off (vacation, holidays, sick), medical/dental/vision insurance, and a 401(k) to eligible employees.
This role is eligible to participate in AbbVie's short‑term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains AbbVie’s sole and absolute discretion until paid and may be modified at AbbVie’s sole discretion, consistent with applicable law.
AbbVie is an equal‑opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, and serving our community. Equal Opportunity Employer / Veterans / Disabled. US & Puerto Rico only – to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html
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Day‑to‑day management and oversight of medium‑high complex brand CRM engagements, including developing project plans, creating status reports, conducting weekly status meetings, and ensuring on‑time, flawless execution of brand CRM programs.
Learn the business of the respective therapeutic areas and brands.
Collaborate with multiple departments and agencies throughout project development and implementation to keep projects on time and meet all requirements.
Proactively manage workload and continuously seek ways to improve brand campaigns to meet brand objectives by reviewing campaign performance, identifying optimization opportunities, and communicating them to the marketing team.
Develop and maintain project documents, timelines, proofing checklists and status reports; maintain minute‑by‑minute knowledge of all work in progress, identify risks and ways to mitigate issues.
Partner with cross‑functional and agency teams to create processes to capture requirements, obtain approvals, document metadata, and verify data elements needed to execute campaigns.
Document change requests, notify the team, and understand timeline implications; seek standardization, automation, and process improvement wherever possible to deliver faster, better, cheaper year‑over‑year.
Prepare quarterly campaign audits and performance SLAs and review them with the Associate Director.
Identify issues or concerns with cross‑functional and agency partners, determine root causes, and recommend corrective action when necessary.
Monitor campaign performance and proactively provide recommendations to increase engagement.
Participate in planning with brands, internal teams, and agency partners; maintain check‑ins to track actual activity and manage resources accordingly.
Prepare well‑organized, clear, and concise communications and set clear expectations; create quarterly business reviews with brand and omnichannel leaders.
Key AbbVie Leadership Competencies
Positive “all for one” approach to team deliverables and priorities.
Builds strong relationships to enable higher performance.
Rapid learning, grasps the essence, and can change course quickly where indicated.
Raises the bar and is never satisfied with the status quo.
Creates a learning environment and is open to suggestions.
Embraces ideas of others, nurtures innovation, and manages innovation to reality.
Qualifications
Bachelor’s Degree in Business or Marketing.
3‑5 years of experience in Database Marketing, CRM, Email, Digital, Direct Mail, or 1:1 marketing.
Minimum 3 years of hands‑on work experience in client service, account, or response management disciplines.
Digital marketing or interactive agency experience is a plus.
Ability to lead multiple projects simultaneously in a fast‑paced, dynamic environment.
Excellent written, verbal, and interpersonal communication skills.
Analytical ability to identify optimization opportunities and program‑related issues.
Enthusiastic, solution‑oriented attitude in accepting new work or challenges.
Excellent knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
Additional Information – Compensation & Benefits
The compensation range described below reflects the range of possible base pay compensation that AbbVie believes in good faith it will pay for this role at the time of posting based on the job grade. Individual compensation within this range depends on many factors including geographic location and may be modified in the future.
We offer a comprehensive benefits package that includes paid time off (vacation, holidays, sick), medical/dental/vision insurance, and a 401(k) to eligible employees.
This role is eligible to participate in AbbVie's short‑term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains AbbVie’s sole and absolute discretion until paid and may be modified at AbbVie’s sole discretion, consistent with applicable law.
AbbVie is an equal‑opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, and serving our community. Equal Opportunity Employer / Veterans / Disabled. US & Puerto Rico only – to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html
#J-18808-Ljbffr