Customer Support Representative
Sage Search Partners, Arlington, TX, United States
Customer Support Representative | Arlington, TX (Salary: Up to $50,000 + OT Eligibility)
Sage Search Partners is seeking a Customer Support Representative for a consumer goods company based in Arlington, TX. This role supports customers across phone and email while coordinating orders, resolving issues, and ensuring a best-in-class service experience.
The ideal candidate will bring 2–5 years of customer support or call-center experience, strong communication and problem-solving abilities, and a proven ability to stay organized, detail-focused, and responsive in a fast-paced environment. Experience supporting retail/wholesale accounts and/or home decor is a plus, and candidates should be comfortable using Excel, Word, and PowerPoint while collaborating across departments and occasionally traveling to a Dallas showroom during market events.
Responsibilities
Provide professional, high-touch support to customers via inbound phone conversations, addressing questions and concerns with clarity and urgency. Manage customer communications through email and web inquiries, ensuring timely, accurate follow-up. Enter and maintain customer details and interaction notes in the support system during and after each contact. Assist customers with order placement, updates, and general order support for both new and existing accounts. Coordinate with internal teams to troubleshoot and resolve customer issues, including shipping timing, product questions, and service needs. Handle return requests and damage/claims processes, ensuring documentation and resolution are completed smoothly. Conduct outbound customer calls as needed to confirm details, provide updates, or support issue resolution. Support the showroom order desk during market shows when needed. Client Requirements
2–5 years of experience in a customer support or call-center setting. Strong verbal and written communication skills with a customer-first mindset. Proven ability to multitask, stay organized, and maintain strong follow-through in a deadline-driven environment. Proficiency in Microsoft Excel, Word, and PowerPoint. Willingness to travel periodically to the Dallas showroom during market events. Bonus: prior experience supporting retail/wholesale accounts and/or exposure to home decorations or a related industry. Must be able to work fully onsite (Monday through Friday) in Arlington office. Health Benefits (Company covers 75% for employee + family) 401k Match (50% match up to 10% of income) Approximately 2.5 weeks PTO Qualified candidates will be contacted for an interview.
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Provide professional, high-touch support to customers via inbound phone conversations, addressing questions and concerns with clarity and urgency. Manage customer communications through email and web inquiries, ensuring timely, accurate follow-up. Enter and maintain customer details and interaction notes in the support system during and after each contact. Assist customers with order placement, updates, and general order support for both new and existing accounts. Coordinate with internal teams to troubleshoot and resolve customer issues, including shipping timing, product questions, and service needs. Handle return requests and damage/claims processes, ensuring documentation and resolution are completed smoothly. Conduct outbound customer calls as needed to confirm details, provide updates, or support issue resolution. Support the showroom order desk during market shows when needed. Client Requirements
2–5 years of experience in a customer support or call-center setting. Strong verbal and written communication skills with a customer-first mindset. Proven ability to multitask, stay organized, and maintain strong follow-through in a deadline-driven environment. Proficiency in Microsoft Excel, Word, and PowerPoint. Willingness to travel periodically to the Dallas showroom during market events. Bonus: prior experience supporting retail/wholesale accounts and/or exposure to home decorations or a related industry. Must be able to work fully onsite (Monday through Friday) in Arlington office. Health Benefits (Company covers 75% for employee + family) 401k Match (50% match up to 10% of income) Approximately 2.5 weeks PTO Qualified candidates will be contacted for an interview.
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