Enterprise IT Provisioning Specialist 5071
Tier4 Group, Atlanta, GA, United States
Level I IT Provisioning / End‑User Support (Contract)
Location:
Onsite – Galleria area (5 days/week)
Pay Rate:
$21/hour
Overview This is an exciting opportunity to get your foot in the door with an enterprise environment to onboard new hires at scale, and ensure they are fully provisioned, secure and productive on Day 1 in an M365 environment.
Responsibilities
Provide Level 1 desktop and end‑user technical support
Support onboarding readiness for large volumes of new hires (perm and contract)
Assist with user provisioning, access, and Microsoft 365 licensing
Support device enrollment, configuration, and compliance using Intune and Autopilot
Troubleshoot onboarding, identity, and Day‑1 access issues
Manage incidents and requests using an ITSM platform (ServiceNow or similar)
Assist with offboarding, including access deprovisioning and hardware recovery
Technical Environment
Microsoft 365 services
ITSM platforms such as ServiceNow or Jira
Required Qualifications
Experience providing Level 1 desktop or end‑user support
Exposure to structured or enterprise IT environments (500+)
Basic understanding of identity and access management working with Entra ID, Intune, Autopilot, M365
Strong communication skills and comfort supporting users at all levels
Ability to work onsite five days per week
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Onsite – Galleria area (5 days/week)
Pay Rate:
$21/hour
Overview This is an exciting opportunity to get your foot in the door with an enterprise environment to onboard new hires at scale, and ensure they are fully provisioned, secure and productive on Day 1 in an M365 environment.
Responsibilities
Provide Level 1 desktop and end‑user technical support
Support onboarding readiness for large volumes of new hires (perm and contract)
Assist with user provisioning, access, and Microsoft 365 licensing
Support device enrollment, configuration, and compliance using Intune and Autopilot
Troubleshoot onboarding, identity, and Day‑1 access issues
Manage incidents and requests using an ITSM platform (ServiceNow or similar)
Assist with offboarding, including access deprovisioning and hardware recovery
Technical Environment
Microsoft 365 services
ITSM platforms such as ServiceNow or Jira
Required Qualifications
Experience providing Level 1 desktop or end‑user support
Exposure to structured or enterprise IT environments (500+)
Basic understanding of identity and access management working with Entra ID, Intune, Autopilot, M365
Strong communication skills and comfort supporting users at all levels
Ability to work onsite five days per week
#J-18808-Ljbffr