Product Designer , (Consultant, Experience & Design)
Fearless Solutions, Baltimore, MD, United States
Product Designer (Consultant, Experience & Design)
Fearless is seeking a Product Designer to support the Centers for Medicare & Medicaid Services (CMS) in designing and improving digital experiences across the CMS web ecosystem. The role will involve collaborating with product managers, engineers, designers, and CMS subject matter experts to create user‑centered solutions for large‑scale platforms, translating research and business needs into accessible, intuitive digital experiences while contributing to the implementation of CMS design systems.
Responsibilities
Collaborate with Product Owners, Engineers, Designers, and other team members to conceptualize and prioritize product features, user flows, and user interfaces that align with customer goals, user needs, and business objectives.
Translate business, technical, and user requirements into effective design solutions, including personas, journey maps, storyboards, scenarios, and user flows.
Design wireframes, low‑ and high‑fidelity mockups, and interactive prototypes that support intuitive, accessible, and responsive user experiences.
Conduct and synthesize user research and stakeholder insights to inform design decisions and recommend improvements to products and systems.
Communicate research findings, design concepts, prototypes, and rationale clearly to stakeholders and team members to support decision‑making.
Assess and improve product usability through rapid prototyping, usability testing, and iterative design.
Apply and maintain design systems, style guides, and component libraries to ensure consistency and scalability across products.
Work closely with engineers and technical leads to ensure designs are feasible, meet technical constraints, and are implemented according to design specifications.
Identify and communicate design and technical constraints while navigating trade‑offs to deliver effective solutions.
Provide feedback on design artifacts and support teammates in maintaining high standards for design quality and accessibility.
Collaborate with subject matter experts and cross‑functional teams to design and deliver minimum viable products (MVPs) that support new digital experiences.
Impact
Collaborate with cross‑functional teams.
Earn the trust of customers and teammates by delivering world‑class services.
Be reliable in completing assigned objectives on time.
Alert teammates and supervisor immediately when a deliverable is at risk.
Gather intelligence and listen to client and stakeholder feedback and report back to teammates and supervisors.
Requirements
5+ years of experience in UX/UI or product design delivering user‑centered digital products.
Experience working on large‑scale public sector digital services, preferably within CMS, Medicare.gov, or similar government platforms.
Experience implementing design systems across complex web platforms and collaborating with centralized design system teams.
Strong proficiency in Figma, including interface design, responsive layouts, prototyping, and documenting specifications for engineering teams.
Experience interpreting and applying style guides, component libraries, and design systems, including establishing or maintaining reusable design patterns.
Experience collaborating with cross‑functional teams including product management, engineering, and research.
Experience translating insights from quantitative and qualitative research into actionable design improvements.
Experience implementing Section 508 accessibility standards and accessibility best practices.
Experience gathering and analyzing quantitative data using tools such as Adobe Customer Journey Analytics.
Experience collecting qualitative research through user surveys and research tools such as Qualtrics.
Familiarity with Drupal (frontend or backend environments).
Experience working with Storybook or similar tools for documenting and developing UI components.
Experience working in Agile environments, including familiarity with tools such as Jira and Confluence.
Experience working with government clients or organizations with complex stakeholder and policy‑driven environments.
Ability to obtain and maintain public trust clearance.
Bachelor's degree or higher.
Skills & Competencies
Analytical Thinking: observe, interpret information, break down complex problems, identify patterns, and develop effective solutions.
Synthetic Thinking: combine ideas to create new, meaningful understanding.
Adaptability: embrace change, remain flexible, and recover from setbacks.
Ownership & Accountability: take responsibility for outcomes and meet commitments.
Consultative Advising: scope projects and align recommendations to business goals.
Communicating with Influence: craft persuasive messages tailored to diverse audiences.
Environmental Awareness: stay aware of regulatory trends and contractual requirements.
Required Level of Proficiency
Practical Application: complete tasks independently with occasional expert support.
Physical Requirements
Ability to sit for extended periods while working on a computer or during meetings.
Occasional travel to client sites or company meetings (driving or flying).
Effective communication via phone, email, and in‑person (clear speech, listening, written skills).
Move within an office environment, including reaching for files and occasional light lifting (up to 10 pounds).
Benefits
Flexible life‑friendly schedules.
100% coverage of medical HSA plan + HSA contributions.
Dental & vision covered 100% for you and your dependents.
Competitive premiums for HMO/PPO and dependent coverage.
401(k) with 4% match & immediate vesting.
Paid Parental Leave and 12 weeks paid FMLA.
Generous PTO, 11 federal holidays, birthday holiday, and sick leave.
Up to 15 days for jury duty and bereavement leave.
Education, wellness, and tech allowances.
Referral bonus: $6K‑$12K for each successful referral.
Pet insurance and discount plans.
Employee Assistance Program (EAP).
Legal support, life insurance, disability coverage.
Compensation Minimum Salary: $77,326 | Salary Midpoint: $100,524 | Maximum Salary: $125,655 Hiring Range for Role: $77,326 - $103,000 Position is eligible for a discretionary bonus based on individual and company performance criteria.
Equal Employment Opportunity Statement We’re proud to be an equal opportunity employer. At Fearless, we’re building a workplace that welcomes and respects everyone—across race, gender, age, religion, identity, background, and ability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Location We are licensed to hire individuals residing in Alabama, California, Delaware, District of Columbia, Florida, Georgia, Maryland, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and West Virginia.
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Responsibilities
Collaborate with Product Owners, Engineers, Designers, and other team members to conceptualize and prioritize product features, user flows, and user interfaces that align with customer goals, user needs, and business objectives.
Translate business, technical, and user requirements into effective design solutions, including personas, journey maps, storyboards, scenarios, and user flows.
Design wireframes, low‑ and high‑fidelity mockups, and interactive prototypes that support intuitive, accessible, and responsive user experiences.
Conduct and synthesize user research and stakeholder insights to inform design decisions and recommend improvements to products and systems.
Communicate research findings, design concepts, prototypes, and rationale clearly to stakeholders and team members to support decision‑making.
Assess and improve product usability through rapid prototyping, usability testing, and iterative design.
Apply and maintain design systems, style guides, and component libraries to ensure consistency and scalability across products.
Work closely with engineers and technical leads to ensure designs are feasible, meet technical constraints, and are implemented according to design specifications.
Identify and communicate design and technical constraints while navigating trade‑offs to deliver effective solutions.
Provide feedback on design artifacts and support teammates in maintaining high standards for design quality and accessibility.
Collaborate with subject matter experts and cross‑functional teams to design and deliver minimum viable products (MVPs) that support new digital experiences.
Impact
Collaborate with cross‑functional teams.
Earn the trust of customers and teammates by delivering world‑class services.
Be reliable in completing assigned objectives on time.
Alert teammates and supervisor immediately when a deliverable is at risk.
Gather intelligence and listen to client and stakeholder feedback and report back to teammates and supervisors.
Requirements
5+ years of experience in UX/UI or product design delivering user‑centered digital products.
Experience working on large‑scale public sector digital services, preferably within CMS, Medicare.gov, or similar government platforms.
Experience implementing design systems across complex web platforms and collaborating with centralized design system teams.
Strong proficiency in Figma, including interface design, responsive layouts, prototyping, and documenting specifications for engineering teams.
Experience interpreting and applying style guides, component libraries, and design systems, including establishing or maintaining reusable design patterns.
Experience collaborating with cross‑functional teams including product management, engineering, and research.
Experience translating insights from quantitative and qualitative research into actionable design improvements.
Experience implementing Section 508 accessibility standards and accessibility best practices.
Experience gathering and analyzing quantitative data using tools such as Adobe Customer Journey Analytics.
Experience collecting qualitative research through user surveys and research tools such as Qualtrics.
Familiarity with Drupal (frontend or backend environments).
Experience working with Storybook or similar tools for documenting and developing UI components.
Experience working in Agile environments, including familiarity with tools such as Jira and Confluence.
Experience working with government clients or organizations with complex stakeholder and policy‑driven environments.
Ability to obtain and maintain public trust clearance.
Bachelor's degree or higher.
Skills & Competencies
Analytical Thinking: observe, interpret information, break down complex problems, identify patterns, and develop effective solutions.
Synthetic Thinking: combine ideas to create new, meaningful understanding.
Adaptability: embrace change, remain flexible, and recover from setbacks.
Ownership & Accountability: take responsibility for outcomes and meet commitments.
Consultative Advising: scope projects and align recommendations to business goals.
Communicating with Influence: craft persuasive messages tailored to diverse audiences.
Environmental Awareness: stay aware of regulatory trends and contractual requirements.
Required Level of Proficiency
Practical Application: complete tasks independently with occasional expert support.
Physical Requirements
Ability to sit for extended periods while working on a computer or during meetings.
Occasional travel to client sites or company meetings (driving or flying).
Effective communication via phone, email, and in‑person (clear speech, listening, written skills).
Move within an office environment, including reaching for files and occasional light lifting (up to 10 pounds).
Benefits
Flexible life‑friendly schedules.
100% coverage of medical HSA plan + HSA contributions.
Dental & vision covered 100% for you and your dependents.
Competitive premiums for HMO/PPO and dependent coverage.
401(k) with 4% match & immediate vesting.
Paid Parental Leave and 12 weeks paid FMLA.
Generous PTO, 11 federal holidays, birthday holiday, and sick leave.
Up to 15 days for jury duty and bereavement leave.
Education, wellness, and tech allowances.
Referral bonus: $6K‑$12K for each successful referral.
Pet insurance and discount plans.
Employee Assistance Program (EAP).
Legal support, life insurance, disability coverage.
Compensation Minimum Salary: $77,326 | Salary Midpoint: $100,524 | Maximum Salary: $125,655 Hiring Range for Role: $77,326 - $103,000 Position is eligible for a discretionary bonus based on individual and company performance criteria.
Equal Employment Opportunity Statement We’re proud to be an equal opportunity employer. At Fearless, we’re building a workplace that welcomes and respects everyone—across race, gender, age, religion, identity, background, and ability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Location We are licensed to hire individuals residing in Alabama, California, Delaware, District of Columbia, Florida, Georgia, Maryland, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and West Virginia.
#J-18808-Ljbffr